Webinars

Next Webinar

24 Oct 2018

How to drive business impact with CX: Putting the feedback where it counts

Sponsored by Medallia_Logo_High-res

date: 24TH OCTOBER
time: 3PM

Most mature companies now understand the value of customer feedback as a window not just into customer sentiment, but also into operational efficiency and business performance. Unfortunately many are leaving value on the table by not realising the full potential of one of their most powerful assets – Their employees.

The challenge is, with so many customers, so much feedback, and so many stakeholders it’s difficult to deliver insights that are realtime, relevant, and most importantly… actionable. Getting the right information, into the right hands, at the right time, benefits customers, empowers employees, and impacts your bottom line. This webinar will share tips, best practices, and real-world example of how Organisations are realising their CX potential and driving operational excellence.

Join Sri Narasimhan, Director of Insights at Medallia to learn how organisations are:

  1. Driving exceptional Customer Experiences by distributing realtime feedback from the frontline to the C-Suite
  2. Increasing employee engagement and retention
  3. Improving financial performance and delivering profitable growth

Register today to join this interactive webinar including live audience Q&A. Live attendees will also receive a best practice guide on how to wire feedback into your organisation. if you can’t attend, register to receive the webinar recording after the event to review in your own time.

Presenters

Sri Narasimhan

Sri Narasimhan

Medallia
Steve Hurst 440x440

Steve Hurst

Engage Business Media
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Sri Narasimhan

Director CX Strategy and Insights

Sri leads Medallia’s CX Strategy & Insights team spearheading engagements across all of Medallia’s customers.  His focus is utilizing analytical and statistical methods to help customers tell data driven stories and drive operational changes across their organizations. Prior to Medallia, Sri worked for GE Capital- graduating from their executive leadership program and holding commercial roles throughout the organization. Additionally, Sri has worked as an economic consultant for FTI and Navigant Consulting focusing on M&A/Strategy and analytical consulting in the variety of industries including: Financial Services, Retail, Telecom, Airlines, and Oil & Gas. Sri holds a BA from the University of Chicago, an MS in Economics from Boston University, and an MBA from the University of Michigan.

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Steve Hurst

Editorial Director

Steve is a successful career journalist, thought leader and published author with a wealth of experience in all forms of media, both offline and online, including local and national press, trade and business publications, TV and radio, websites, social media and online web event broadcasting. Since its launch, Engage Customer has rapidly established itself as beacon of thought leadership in a rapidly changing customer environment. Steve is widely recognised as one of the world’s leading journalistic authorities in the fields of customer and employee engagement strategy and the increasingly important role of multichannel customer engagement strategies in business..

Register for this webinar now

Upcoming Webinars

01 Nov 2018

How GAME took the retail experience to the next level

Sponsored by Vision Critical

1st November
12PM GMT

GAME is the leading video game retailer in the UK. With the decline of high street shops, a decrease in footfall and increased online competition from big players like Amazon or Ebay, GAME radically changed its positioning and the in-store experience, adapting and evolving to ever changing customer needs. Hear directly from GAME how the business adopted a customer-centric approach through the use of an insight community.

Presenters

Headshot_Gareth

Gareth Barton

GAME Retail Ltd
Headshot_Eric

Eric Dymond

Vision Critical
Steve Hurst 440x440

Steve Hurst

Engage Business Media
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Gareth Barton

Research Manager

Gareth Barton is the Research Manager for GAME Retail Ltd

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Eric Dymond

Senior Customer Success Manager

Responsible for strategy, retention and expansion of 10 separate client accounts
Ensure each customers’ success, engaging with their customers through Insight Communities run on Vision Critical’s platform
Customer consultant for Insight Community management and member engagement
Sell and act as lead contact for projects, engaging supporting teams
Demonstrate Insight Community return on investment to client’s internal stakeholders
Create engaging presentations for and lead internal/external meetings in person
Generate content for customer events and use cases
Produce product demo videos for sales pitches
Manager of best Insight Community in EMEA 2016 and 2017

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Steve Hurst

Editorial Director

Steve is a successful career journalist, thought leader and published author with a wealth of experience in all forms of media, both offline and online, including local and national press, trade and business publications, TV and radio, websites, social media and online web event broadcasting. Since its launch, Engage Customer has rapidly established itself as beacon of thought leadership in a rapidly changing customer environment. Steve is widely recognised as one of the world’s leading journalistic authorities in the fields of customer and employee engagement strategy and the increasingly important role of multichannel customer engagement strategies in business..

Register for this webinar now

Upcoming Webinars

29 Nov 2018

Becoming an Employer of Choice

Sponsored by perkbox-logo min

29th NovEMBER
12pm

We’ve entered a world where talented individuals have a choice when it comes to their career. It’s never been so vital for businesses to bolster their EVP, polish their external brand, and work on their internal culture, in order to attract the very best talent.

Hear from CV-Library and Perkbox as they explore what it means to become an employer of choice.

Tune in to hear;

– More about the current appetite for employee attraction, and what this means for your business
– How CV-Library has improved its candidate attraction and retention by working on its overall benefits package and EVP
– How Perkbox can support companies in their journey to becoming an employer of choice

Presenters

Matthew Moore

Matthew Moore

CV Library
Tom O'Connor

Tom O'Connor

Perkbox
Steve Hurst 440x440

Steve Hurst

Engage Business Media
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Matthew Moore

Finance Director

We’ve entered a world where talented individuals have a choice when it comes to their career. It’s never been so vital for businesses to bolster their EVP, polish their external brand, and work on their internal culture, in order to attract the very best talent.

Hear from CV-Library and Perkbox as they explore what it means to become an employer of choice.

Tune in to hear;

– More about the current appetite for employee attraction, and what this means for your business
– How CV-Library has improved its candidate attraction and retention by working on its overall benefits package and EVP
– How Perkbox can support companies in their journey to becoming an employer of choice

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Tom O'Connor

Customer Success Director

An award winning digital leader with extensive experience in entrepreneurship, business development and operations. Proven success launching initiatives, exceeding revenue goals and creating world-class teams.

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Steve Hurst

Editorial Director

Steve is a successful career journalist, thought leader and published author with a wealth of experience in all forms of media, both offline and online, including local and national press, trade and business publications, TV and radio, websites, social media and online web event broadcasting. Since its launch, Engage Customer has rapidly established itself as beacon of thought leadership in a rapidly changing customer environment. Steve is widely recognised as one of the world’s leading journalistic authorities in the fields of customer and employee engagement strategy and the increasingly important role of multichannel customer engagement strategies in business..

Register for this webinar now

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