date: 24TH OCTOBER
Most mature companies now understand the value of customer feedback as a window not just into customer sentiment, but also into operational efficiency and business performance. Unfortunately many are leaving value on the table by not realising the full potential of one of their most powerful assets – Their employees.
The challenge is, with so many customers, so much feedback, and so many stakeholders it’s difficult to deliver insights that are realtime, relevant, and most importantly… actionable. Getting the right information, into the right hands, at the right time, benefits customers, empowers employees, and impacts your bottom line. This webinar will share tips, best practices, and real-world example of how Organisations are realising their CX potential and driving operational excellence.
Join Sri Narasimhan, Director of Insights at Medallia to learn how organisations are:
- Driving exceptional Customer Experiences by distributing realtime feedback from the frontline to the C-Suite
- Increasing employee engagement and retention
- Improving financial performance and delivering profitable growth
Register today to join this interactive webinar including live audience Q&A. Live attendees will also receive a best practice guide on how to wire feedback into your organisation. if you can’t attend, register to receive the webinar recording after the event to review in your own time.
Sri leads Medallia’s CX Strategy & Insights team spearheading engagements across all of Medallia’s customers. His focus is utilizing analytical and statistical methods to help customers tell data driven stories and drive operational changes across their organizations. Prior to Medallia, Sri worked for GE Capital- graduating from their executive leadership program and holding commercial roles throughout the organization. Additionally, Sri has worked as an economic consultant for FTI and Navigant Consulting focusing on M&A/Strategy and analytical consulting in the variety of industries including: Financial Services, Retail, Telecom, Airlines, and Oil & Gas. Sri holds a BA from the University of Chicago, an MS in Economics from Boston University, and an MBA from the University of Michigan.
Steve is a successful career journalist, thought leader and published author with a wealth of experience in all forms of media, both offline and online, including local and national press, trade and business publications, TV and radio, websites, social media and online web event broadcasting. Since its launch, Engage Customer has rapidly established itself as beacon of thought leadership in a rapidly changing customer environment. Steve is widely recognised as one of the world’s leading journalistic authorities in the fields of customer and employee engagement strategy and the increasingly important role of multichannel customer engagement strategies in business..