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Digital Workplace Directors Forum

Our Digital Workplace Directors Forum will examine in detail how the needs of our people are changing and how and where we can equip them to cater for this workplace revolution. Failure to do this is not an option.

Delegates at the Forum will witness case study content from organisations who are already implementing Digital Workplace strategies to improve employee and customer engagement.

 The key topics to be discussed at the Digital Workplace Directors Forum include:

• The impact on employee and customer engagement
• The evolution of new technologies including robotics and artificial intelligence
• Employee communication, collaboration and value creation
• Designing employee experiences in the Digital Workplace
• Digital Workplace applications, solutions and innovations

Latest posts

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Professional GIG economy booms as war for digital talent intensifies

More than one in four UK businesses plan to hire temporary or contract staff in the next twelve months, as digitalisation and a lack of available talent creates critical skills gaps in the workplace, according to the Robert Half 2019 Salary Guide. Technology is reshaping businesses; two in five UK organisations (38%) consider digitalisation to […]

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Aviva forecasts the death of early retirement by 2035

New employment figures from the Office of National Statistics (1) report that the number of people who label themselves as “retired” before the age of 65 has fallen to a 23-year low to 1.19 million, falling by nearly a third since 2011. Aviva estimates that the number of “early retirees” – those who leave work […]

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Apple to follow Co-op lead and employ human trafficking victims

Apple has announced a programme to help human trafficking victims get behind-the-scenes jobs at its stores. The technology company has teamed up with an NGO that will help the victims pass interviews for caretaker and landscaping posts among other roles. The individuals will not be identified to Apple and will be employed by its suppliers […]

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Addison Lee loses appeal on workers rights

A claim that Addison Lee’s drivers are employees, not self-employed contractors, has been upheld in a major blow to the taxi company. The Employment Appeal Tribunal ruling confirms that drivers should be paid the minimum wage and holiday pay. The judgement could affect thousands of Addison Lee drivers and follows similar rulings against ride-sharing firm […]

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Utilities come out on top with two double winners at record breaking 2018 Engage Awards: Media companies and retailers also hit the heights

Utilities organisations Corona Energy and Northumbrian Water Group were both double category winners at Engage Business Media’s 2018 Engage Awards, the only customer and employee Awards programme, announced this week. Affinity Water also picked up an Award for the utilities sector, while Rachel Williams from SSE won the new individual ‘Tomorrow’s Leader’ category, making it […]

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2018 Customer Engagement Summit held over two days for the first time: And hailed as the biggest and best yet

Engage Business Media’s  seventh flagship Customer Engagement Summit, a seminal event firmly established as Europe’s premier and most highly regarded customer and employee engagement conference, was held this week for the first time over two days, and was universally hailed by delegates, speakers and sponsors as the biggest and best yet. Our CPD accredited Summit […]

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Almost half of UK businesses experienced cyber attacks last year

A Government survey conducted last year, as part of the National Cyber Security Programme, revealed 46% of UK businesses experienced at least one cybersecurity breach or attack in 2017. Furthermore, the report also found 66% of cyber attacks occurred in SMEs,  45% occurred in micro businesses and 41% in large companies. With nearly half of the […]


Uber loss top $1BN ahead of planned IPO next year

Uber posted a loss of $1.07bn (£821m) in the three months to September, as the ride-sharing firm prepares for a public stock offering next year. The US company’s net losses widened sharply on a quarterly basis as revenues rose only slightly. Uber was recently valued at $72bn, making it one of the most valuable privately […]

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Why can’t I talk to a human being? Balancing AI and EI in customer service teams

by Jill Pennington, Consultant Director, JCA Global Ltd Our research shows a significant correlation between performance and elevated levels of EI in roles where there is high emotional labour (Hughes and Maddocks 2018). Where flexibility and working with others are key, EI measures are more predictive of performance than traditional personality tests. So how can […]