Click here to listen to the recording from Tuesday October 15th 


For the first time in history customers have better technology than the organisations they are interacting with.


Against this backdrop and with a raft of new research showing that contact centres are failing to satisfy the multi-channel expectations of their customers this webinar will examine the key issues and challenges facing organisations as they strive to keep abreast of rapidly changing consumer behaviour.



Steve Hurst, Editorial Director, Engage Customer

Conrad Simpson, Director, Interactive Intelligence


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