Thought leadership

For the first time in history customers have better technology than the organisations they are interacting with.

Join Steve Hurst editorial director of Engage Customer and Conrad Simpson, director of Interactive Intelligence who will throw into sharp focus this multi-channel customer disconnect and discuss the solutions that can overcome one of the biggest customer interaction challenges of today. 


Steve Hurst, Editorial Director, Engage Customer

Conrad Simpson, Director, Interactive Intelligence


REGISTER for the Webinar or the on demand playback.


Against this backdrop and with a raft of new research showing that contact centres are failing to satisfy the multi-channel expectations of their customers this webinar will examine the key issues and challenges facing organisations as they strive to keep abreast of rapidly changing consumer behaviour.


Webinar chair Steve Hurst will report exclusively on the multi-channel challenges highlighted at this month’s Call Centre Expo


Guest presenter Conrad Simpson will give his unique insight into the multi-channel disconnect and the solutions available to keep up with our customers.


If you have any questions or have any difficulty in registering for the event then please don’t hesitate to contact us


Looking forward to having you join us at 12 noon on Tuesday October 15th


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