News

Thought leadership

Date: Thursday, 4th July  2013

Time: 12noon – 12:45 (BST)

Presenters:

Steve Hurst, Editorial Director, Customer Engagement Network

Conrad Simpson, Director, Interactive Intelligence

REGISTER for the Webinar or the on demand playback.

Please join us for our free Contact Centre Evolution webinar and find out how your contact centre operations can keep pace with the customer revolution.

Introduction by Steve Hurst – Customer Engagement Network

A perfect storm of new technologies and proliferation of customer communication channels is revolutionising consumer behaviour and in turn their expectations when interacting with contact centres. Charles Darwin, the father of evolutionary theory, would look at today’s contact centres and nod sagely. He would recognise that those contact centre operations that are changing to adapt quickly to the sheer pace of change in the customer environment will gain competitive advantage and those that don’t will suffer the consequences.

Conrad Simpson – Interactive Intelligence

On the 4th July 1891, Luther Cary ran the 100 metre sprint in 10.8 seconds, at the time this was believed to be impossible to improve. Over a century later Usain Bolt ran the same distance in 9.58 seconds, an improvement of over 11%. Today’s customer care centres have similarly evolved over 20 years or more in order to keep up with ever more increasing demands for great customer service from a more sophisticated customer audience. As the bar gets higher, keeping pace with technology and moving in line with your customers’ needs is getting ever more challenging. Never before has the phrase “the survival of the fittest” been more appropriate. 

In this Webinar, Conrad Simpson from Interactive Intelligence will be answering these questions and more:

• How is technology going to help us keep the pace with customers as they demand that we do more with less resource in shorter timeframes?

• How and where do we prioritise our investment ? 

• Is cloud the solution to all our problems ?

Join Conrad and Steve Hurst from the Customer Engagement Network at noon on 4th of July to find out how to win your race……

REGISTER

If you have any questions or have any difficulty in registering for the event then please don’t hesitate to contact us

Steve Hurst, Editorial Director, Customer Engagement Network 

steve@ictcomms.com

Note: If you can’t attend the webinar at this time, you will receive a recorded playback after the webinar is held, but you still need to register.

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