Thought leadership

Organisations from a wide spectrum of industry sectors including  utilities, financial services, retail, leisure, telecoms, education, housing, manufacturing,  media  and technology are all winners in the second annual Engage Awards, the only customer and employee engagement Awards programme

With no single organisation winning more than one Award this year’s competition reflected the wide range of entries and the fact that industry sectors across the board including the public sector are striving for excellence in customer and employee engagement

The biggest mover was the utilities sector, which did not win a single award in our inaugural 2016 Engage Awards, yet walked off with two gongs this year in the shape of EDF Energy and Northumbrian Water.

At a glittering ceremony on Monday November 13 at the iconic Westminster Bridge Park Plaza, attended by more than 400 people, and hosted by comedienne Jo Caulfield, 12 organisational and two individual awards were won. The most successful sectors in addition to utilities were financial services, retail, and media/telecoms all picking up multiple awards.

Other winning organisations included Virgin Media, Sheffield University, John Lewis, Deutsche Bank, Travelzoo,Wickes, Wolseley, Hafod, Bat Out of Hell (The Musical) and TalkTalk. There were also two individual winners from MetLife and Reward Gateway.

Commenting on the second annual Engage Awards, Steve Hurst editorial director at Engage Business Media and Engage Awards chair said: “Following on from the success of our inaugural Awards last year our 2017 Engage Awards have been an unqualified success with more categories, more judges, more entries and more finalists

“The most gratifying thing is that our panel of 21 independent judges have unanimously agreed that the overall standard of entries has been of the highest calibre, demonstrating excellence in all categories.

“And with our best use of innovation and technology categories once again among the most entered it is clear that the customer and employee engagement sector is working hard to keep up with and indeed ahead of the rapidly changing expectations of both our customers and our people”

“We are already looking forward to next year’s Engage Awards which we are confident will be even bigger and better than this year and for which entries open in December.”

The full list of the Engage Award finalists, winners and those highly commended is as follows:

Best Employee Health and Wellbeing Strategy

WINNER: The University of Sheffield

Best Employee Reward and Recognition Strategy


Best Customer & Employee Engagement in Retail

WINNER: John Lewis

Best Customer & Employee Engagement in Financial Services

WINNER: Deutsche Bank

Employee Engagement Professional of the Year

WINNER: Jonathan Bunn, MetLife

Customer Engagement Professional Of The Year

WINNER: Jessica Lilley, Reward Gateway

Best Use of Training

WINNER: Wickes

Runner Up: Virgin Media

Best use of Social Media

WINNER: Bat Out of Hell: The Musical

Runner Up: Severn Trent

Best use of Voice of the Employee


Runner Up: Skimlinks

Best use of Voice of the Customer

WINNER: TravelZoo

Runner Up: Thames Water

Best Use of Innovation in Employee Engagement

WINNER: Northumbrian Water

Runner Up: Marks and Spencer

Best Use of Innovation in Customer Engagement

WINNER: Wolseley

Runner Up: Utility Warehouse

Best use of Technology in Employee Engagement

WINNER: Virgin Media

Runner Up: Anchor

Runner Up: Go Engage – Wrightington, Wigan and Leigh NHS Foundation Trust

Best use of Technology in CustomerEngagement

WINNER: TalkTalk

Runner Up: Aegon

Runner Up: Aston Villa Football Club

The 21 judges of the Engage Awards are as follows:

Darren Shaw, HSBC

Patrick Lewis, John Lewis Partnership

Thierry Spencer, Academie du Service

Heather Mustafa, Nationwide

Lucy Standing, Association for Business Psychology

Victoria Silverman, Thomson Reuters

Ian Naylor, Virgin Atlantic

Cathy Brown, Engage for Sucsess

Paula Stannett, Heathrow Airport

Sean Risebrow, Bupa

Helen Wilson, IPSOS Loyalty

Mark Hillary, Carnaby Content

Alyson Fadil, Missguided

Dr. Melissa Hungerford, AVON

Prof. Moira Clarke, The Henley Centre for Customer Management

Tracey Shirtcliff, The Virtu Group

Kim Ratcliffe, Water Plus

Martin Hill-Wilson, Brainfood Consulting

Mike Gibney, NHS

Nupur Mallick, TATA Consultancy Services

Katherine Bassey, Unison

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