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A London court will consider later today if Uber is “fit and proper” to hold an operator licence in the capital. The taxi app company will make its case at Westminster Magistrates’ Court in a hearing expected to last several days.

Last September, Transport for London refused to renew Uber’s licence on grounds of public safety and security. Uber said it has since made significant changes, like improving the procedure for reporting criminal actions.

The court will decide whether Uber is fit to hold an operator licence now as opposed to the point when Transport for London decided not to renew the licence last September for reasons it outlined in a 21-page document.

“I know we got things wrong and that we have more work to do. But I promise Londoners we will keep listening and improving as Uber moves forward in a new direction,” Uber’s UK general manager, Tom Elvidge, said in May.

Justin Bowden, national secretary at GMB, the union for taxi drivers, said: “Uber lost its licence in London because it refused to play by London’s rules, particularly on the crucial issue of passenger safety, and it won’t get it back until it accepts that an ‘Uber’s way, or no way’ attitude to safety and its drivers will not prevail.”

He added: ‘Uber’s licence will not be returned by legal action but by genuine contrition and real change which can only come about from engagement with Transport for London as the licensing authority and drivers’ representatives like GMB.’

According to the firm, 3.6 million passengers regularly use its app in London and it has 45,000 drivers in the city. Since being denied a licence to operate in London, Uber has implemented a number of changes.

Uber now reports crimes directly to the police – previously it had logged criminal complains with Transport for London, which caused delays.

Drivers are now only allowed to use the app in the region they hold a private hire licence. The working hours of its drivers are more tightly regulated.

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