TSB up and running for some of its customers, five days on from IT meltdown fiasco

After more than five days of being locked out of their online bank, TSB customers can now access their accounts. But the bank has limited the number of people who can get into their accounts at any one time, because it expects a surge in customers trying to use it.

The bank’s upgrade to its banking systems has been causing chaos for customers since the weekend. On Tuesday, chief executive Paul Pester said he was “deeply sorry”. No one would be left out of pocket, he added.

Early on Wednesday morning, he tweeted: “Our mobile banking app and online banking are now up and running. Thank you for your patience and for bearing with us.” Our mobile banking app and online banking are now up and running. Thank you for your patience and for bearing with us.

The bank had hoped to restore services on Tuesday afternoon, having taken down its mobile app and online banking “for a few hours” earlier in the day after it received a huge backlash from annoyed customers.

However, delays ensued because of the large volumes of people wanting to use it after the scheduled downtime.

TSB warned its users that it was carrying out upgrades at the weekend between 16:00 on Friday and 18:00 on Sunday.

But a number of customers reported problems long after the scheduled restart time, with many worried about being able to pay bills or even get cash to pay for essentials.