Technology, a leader in enterprise solutions for customer experience and customer engagement, today unveiled two solutions for Salesforce, part of the company’s continued commitment to Systems of Engagement as a core foundation for the business enterprise of the future.

ONE Connect enables companies to manage personalized and relevant interactions and conversations with their customers across all silos and touchpoints.

Part of the ONE suite of solutions, ONE Connect makes it easy for customer service, sales and marketing teams to work together to design and deploy great interactions and experiences.

ONE Connect is integrated with Salesforce, enabling users to leverage their investment in the Salesforce platform to build more valuable relationships with their customers by providing enhanced intelligent experiences and deeper levels of engagement.

The solution enables business users to design and manage customer interactions directly, increasing agility and eliminating the reliance on technical expertise, and features groundbreaking design and user interfaces.

Also announced today, ONE Collaborate for Salesforce is an enterprise-class solution that provides enhanced multi-party collaboration, facilitating knowledge sharing, control and risk management for complex business negotiations and agreements.

ONE Collaborate enables Salesforce users to collaboratively interact with colleagues, partners and customers on the same agreement, without ever leaving the Salesforce environment.

Enabling organizations to easily create and manage complex, multi-party agreements through structured, collaborative workflows and knowledge sharing, the solution dramatically increases productivity, accuracy and compliance.

Available on the Salesforce AppExchange in January 2014, the solution features a single controlled document source with powerful authoring and editing features, seamless data access, powerful version control, component-level content management, and enterprise security.

“Engagement in all its facets is the lifeblood of the new enterprise,” said Glen Manchester, CEO of “Building deeper, more engaged relationships with customers and business partners alike requires the collaborative creation of value and the sharing of knowledge. Our ONE Engagement suite provides a cloud fabric for driving engagement at scale, whether through intelligent value-driven interactions with customers, or knowledge-driven collaboration with business partners.”

The ONE suite of solutions enables users to communicate, collaborate and have real-time conversations with customers and partners, all from within the cloud.


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