10th May 2019

2019 Employee Engagement Summit

Riverbank Park Plaza, London
Register Sponsor

Employee Engagement Summit

Europe's biggest employee engagement event

The Summit is the premier event of its kind in Europe and is back and bigger than ever for 2019, being held on 10th May in Central London. 

The big news for 2019? Well, we’ve moved! After a 50% growth in the event, we are very excited to announced that our new home is the Riverbank Park Plaza, meaning an exciting additional third seminar hall and more content than ever before being soaked up by delegates on the day.

With research showing that organisations are facing a radically shifting context for the workforce, the workplace, and the world of work, the employee engagement team are faced with a number of converging issues that are driving the need to ‘rewrite the rules’ of engagement. For this reason, we’ve collated the best of the best within the industry to share their stories with you as to how they’ve successfully led their organisation through disruptive times.

3 PLENARY KEYNOTES | new venue | 3 seminar halls | 70+ SPEAKERS | 700+ DELEGATES | FOCUS GROUP SESSIONS

View the Highlights from May 2018

2019 Speakers

Sanja Licina

Globant

Paul Barber

Brighton & Hove Albion FC

Pablo Camba

Zara

Iselin Lovold

Just Eat

Melissa Harper

Bayer

Stephen Robertson

The Big Issue Foundation

Antonia Dietmann

HM Courts & Tribunals Service

Wendy Macdonald

AkzoNobel

Denise Sanderson-Estcourt

Royal College of Physicians

Tim Kensey

Nomad Foods Europe

Paul Neville

Trinity Laban

Martin Power

KP Snacks

Nick Henley

AOL International

Ramkumar Chandrasekaran

Tata Consultancy Services

Victoria Silverman

Refinitiv

Chris Newstead

Wellcome

Michael Dean

Peakon

Megan Butler

Leeds University

Martin Kersey

St Andrew's Healthcare

Joanne Carlin

Thwaites

Stuart Eames

Waitrose

James Hampton

Seasalt Cornwall

Georgie Mills

Seasalt Cornwall

Teresa Chandler

Zoological Society of London

Michelle Carvill

Carvill Creative

Chris Burton

Microsoft

Paul Bennun

DAZN

Martha McKenzie-Minifie

ING

Vikki Matthews

Marine Academy Plymouth

Richard Saundry

Plymouth University

Dace Kalnina

European Commission

Olga Muravjova

European Commissions

Jennifer Atkins

Bruntwood

Samantha Rope

Wilson James

Aine Murphy

Scope

Debbie Bennett-Jackson

Citi

Adrienne Glad

CDC Group
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Sanja Licina

Future of Organisations

Sanja Licina, Ph.D., is a leader of Globant’s Future of Organizations studio, where, by leveraging technology and AI, she crates platforms that help organizations transform their culture. She is a huge believer that technology can enhance humanity, and that we have a tremendous opportunity to build a better space inside of organizations to help employees become the best versions of themselves. Prior to joining Globant in 2017 she led several different business units at CareerBuilder. Sanja has managed international teams while living in Chicago, London, and currently from Buenos Aires. Sanja graduated with a doctorate in Industrial and Organizational Psychology from DePaul University and later obtained an executive MBA from Kellogg School of Management. She has spoken at numerous conferences and some of her research has been featured in publications such as TIME, The Wall Street Journal, and Forbes.  

 

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Paul Barber

Chief Executive and Deputy Chairman

Paul has been the Chief Executive at Brighton & Hove Albion FC for nearly 7 years. He was appointed as Deputy Chairman 4 months ago.

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Pablo Camba

Regional HR Manager North of UK

Pablo has been the Regional HR Manager North of UK for Zara for the last year

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Iselin Lovold

Group Head of Restaurant Operations

Finding solutions to complex business challenges gets me really excited. Be it growing a small business from point A to point B, implementing a new technology into a global organization, or integrating a new business model into a going concern – the elements that successfully drive change are universal. The complex set of stakeholders, the narrowing down and alignment of priorities, objectives and goals; uncovering and deciding on the path forward, whittling down the plan of action items, and finally the beauty of execution and implementation. Like a business sculptor chiseling away at the yet unformed project rock, the brand of change management I subscribe to is as much an art, as a science.

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Melissa Harper

Senior Vice President of Talent and Inclusion

In this leadership role, Melissa is responsible for developing, transforming and executing global talent strategies that drive a high-performance culture of innovation and inclusion at Bayer.

Melissa brings her nearly 10 years’ experience at Monsanto, acquired by Bayer, to lead enterprise wide talent transformation. Through best in class operational capabilities and analytics, Melissa developed a global function at Monsanto responsible for attracting talent, development, ensuring an inclusive environment, shaping a digital culture, and delivering talent needs that align to strategic business goals and preparedness for the future workforce.

She has been recognized as a Diverse Business Leader and as a Top Executive in Corporate Diversity. Melissa began her career at Spencer Stuart Executive Search and later served as Senior Vice President of Talent Acquisition at Whirlpool Corporation and Wachovia.

Melissa is from Chicago, IL, and received her BA in Psychology from Roosevelt University, and her MBA from the Keller Graduate School of Management. She is on the Boards of the St. Louis YMCA, Diversity Awareness Partnership, and St. Louis Mosaic Project

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Stephen Robertson

CEO

Stephen has been CEO at the Big Issue Foundation since July 2007. His previous role was Director of Commercial Operations at Shelter, where he had responsibility for a chain of 100 charity Stores, a mail-order business and a Training business primarily focusing on Housing professionals. Stephen was a member of the Senior Management Team with cross organisational responsibility for the strategic management of the Charity. Stephen was at Shelter for 13 years.

Stephen helped found and ultimately chaired the professional body that represents the majority of Charity Retailers in the UK, ‘The Association of Charity Shops’. Stephen is a Trustee of the homeless health care charity, London Pathway, a Trustee of TRAID, a charity committed to protecting the environment and reducing world poverty by recycling and campaigning at home and Chair of the Board of Trustees of Shoreditch Town Hall Trust.

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Antonia Dietmann

Organisation Capability HMCTS

Antonia Dietmann is a senior HR leader at HM Courts & Tribunals Service (part of the Ministry of Justice). She has previously been Deputy Director of Organisation Capability and Head of Employee Engagement supporting employees through the largest reform of the justice system in history. Early experiences researching workplace bullying amongst teachers and sexual harassment in the Armed Forces impressed upon her the negative impact of working relationships gone wrong. As such, she is passionate about the fundamental need for meaningful work relationships as a key driver of successful business outcomes. To enable this, Antonia brings psychological evidence and creativity together to deliver sustainable interventions at a large scale. These draw on nearly 15 years’ experience as an Occupational Psychologist with expertise in research/ evaluation, organisation & leadership development, inclusion and wellbeing. During this time Antonia has also been Chair of the UK’s Division of Occupational Psychology (part of the British Psychological Society). In recognition of her high-quality work on inclusion at the Department for Work & Pensions, Antonia was awarded the UK’s Occupational Psychology 2017 Practitioner of the Year. She has also won the Association of Business Psychology’s Excellence in Employee Engagement award for developing HMCTS’ people proposition. Antonia has worked in three of the ‘big five’ government Departments, all of which were undergoing major organisational transformation, after starting her career at the University of Sheffield and Rolls-Royce. She is currently pursuing a doctorate focusing on high-quality working relationships in organisations.

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Wendy Macdonald

HR Director UK and Ireland

I am a focussed and experienced HR Professional with a proven track record in delivering effective HR solutions that maximise business performance and profitability.

I have significant experience in multi-site organisations, and enjoy working as part of an ambitious and enthusiastic team.

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Denise Sanderson-Estcourt

HR, Learning & OD Business Partner

Denise has worked in a range of sectors and roles in her 20 year plus career which started in the hospitality industry. She has been in her current role for 4 years and had lead a number of corporate projects in that time. Denise has held a number of Organisational Development roles, in the NFP sector, since 2003. Denise is a HR professional with a strong Internal Communications focus, with training as an OD Practitioner and a certificate in Change Management. She has also been on a Board of Trustees for 8 years as the HR specialist. Outside of the field of HR, Denise is a trained image consultant.

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Tim Kensey

HR Director, Corporate

A Commercial, International HR Director with a strong results orientation. Executive level Generalist experience supported by significant expertise in Engagement, OD, Reward and Talent.

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Paul Neville

Organisational Design and Development Lead

Experienced in leading organisational Transformation that is purpose, values and person centred.

A Torbert Strategist, experienced in creating a learning organisation culture and leadership development programmes that led to personal and organisational transformations and sustainable performance improvement.

Experienced in creating a strengths based organisation where talent management and talent acquisition had ‘playing to strengths’ embedded in leader/manager practices and process.

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Martin Power

Employee Health and Wellbeing Manager

Martin has been the Employee Health and Wellbeing Manager at KP Snacks for the past 2 years and 9 months

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Nick Henley

Head of Talent Development, International

I enable customer and employee engagement through behaviour change.

In my career, I have helped FTSE and global companies produce change, enhance employee and customer engagement, and grow tomorrow’s leaders. I do so by connecting financial and strategic factors to organisational and behavioural change.

Capabilities include leadership development, change, team development, L&D strategy, employee engagement and enhancement of organisational culture, and coaching of senior leaders. I have also helped companies navigate change and implement change programmes with buy-in at all levels.

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Ramkumar Chandrasekaran

HR Director
  • HR Director, Tata Consultancy Services (TCS) – UK& Ireland; TCS UK is one of the largest IT services Company in UK with more than 18,000 employees and £2 Billion+ in revenue
  • Global experience of 20 years spanning different countries (United Sates, India and UK)
  • Previous roles include Head of HR of Retail Business Unit in TCS, and Head  Staffing – TCS North America (based in New Jersey, Unite States) and several other leadership roles
  • Recognized in TCS for key initiatives in HR Transformation, Mergers and Acquisitions, Leadership Development, Employee Health and Safety and deployment of HR practices at scale across the organization
  • Certified Compensation Professional, Bachelor of Law (B.A, L.L.B), M.B.A (HR), Gold Medalist in Indian Constitutional Law.
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Victoria Silverman

Director of Innovation Enablement

Victoria Silverman is a global engagement specialist who gets results by creating the content and strategy to inspire collaborative behaviours and create the right culture for a business to succeed. Her background is in journalism, teaching and corporate storytelling. Victoria leads global employee engagement for Innovation at Thomson Reuters, now Refinitiv, delivering record breaking, award-winning campaigns.

Victoria has worked for Deloitte, ITV and the Government in editorial, corporate comms and change management roles. In her spare time, she is director of The Missing Manual Ltd, founder of the parenting online community BeTeenUs.com, and a communications lead for the charity Urban Synergy.

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Chris Newstead

Head of Internal Communications

Chris Newstead MCIPR has been Head of Internal Communications at Wellcome for the past 8 years. For the 15 years before he was in marketing and PR working in telecoms & broadcast.

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Michael Dean

Director of Employee Experience

Michael is director of employee experience at Peakon, the employee engagement platform. As one of the organisation’s first employees he joined the fledgling business in 2015.

Prior to his current role, he was instrumental in formulating the methodology that unpins Peakon as the director of organisational development science. He also supported enterprises in their adoption of real-time employee feedback and agile HR processes, working closely with Capgemini, easyJet, and Reach plc.

Today, Michael ensures that the day-to-day experience of working at Peakon aligns with the organisation’s values and enables everyone to reach their full potential.

Originally from the UK, he has spend the last eight years living in Copenhagen. He now shares his time between Peakon’s offices in the Danish capital, London, New York, Berlin and Auckland.

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Megan Butler

PhD Candidate

Is AI real? How is it impacting HR? How can professionals navigate this new technology? These are some of the questions that Megan is working to answer in her research. As a PhD candidate at Leeds University and research analyst at CognitionX, Megan works closely with both industry and academia to map the market, understand the technology, and provide insights and advice to HR professionals and business leaders.

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Martin Kersey

Executive Director Human Resources & Charity Trustee

An experienced UK and International HRD with track record of delivering sales and profit growth, at global, european and national level. Powerful combination of successful strategic and operational leadership in large and small organisations.

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Joanne Carlin

Director of People & Development

A determined and resilient People Director, combining strong functional excellence with a thorough commercial understanding, resolving problems by getting to the heart of the issue and delivering solutions. Recognised for being fair and straight with people, influencing at all levels through understanding individual motivations and key pressure points.

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Stuart Eames

Operational Improvement Manager

Stuart is a passionate and enthusiastic leader in process improvement and lean methodology, working within Waitrose, a tier one British Grocer.

Having spent 16 years running supermarkets and understanding first hand how inefficiency and poor processes lead to employee frustration, Stuart is now leading Operational Improvement for Waitrose, having delivered over £3.5m savings to date.

Stuart launched the Waitrose Partner Ideas scheme in 2015, managing ideas from grass roots. Recently recognised through the Employee Engage Awards 2016. Stuart specialises in employee engagement and has presented on both the subject of engagement and also how employee ideas bring benefits to an organisation.

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James Hampton

Head of Learning and Development

James’ varied and extensive experiences in the Military, Further Education and most recently private sector Retail at Seasalt have enabled him to take a unique view on people development and employee engagement.  Since joining Seasalt in 2017, James has redesigned the learning strategy from a traditional order taker to modern business aligned provision, focussing on Leadership capability and performance.

Seeing Leadership as the key enabler to employee engagement has seen James gain recognition from the Learning and Performance Institute for Seasalt’s Leading people programme that focusses Seasalt Leaders on Emotional Intelligence, Coaching and High performance teams.

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Georgie Mills

Head of HR – Retail

Starting her career working with charities, social enterprises, public sector and most recently joining Seasalt in 2017,  Georgie is deeply passionate about great people based HR practices that add value and most importantly make a positive impact.  Georgie has established business partnering at Seasalt, acting as a true partner driving the people agenda whilst maintaining a commercial focus.  Seasalt’s success is driven by our fantastic people, Georgie sees employee engagement as the key to unlocking potential for our people and the business.

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Teresa Chandler

Senior HR & Training Business Partner

I love people and I am passionate about employee engagement and development. I am a practical and commercial OD and HR professional with a track record of international strategic and operational roles.

Over the years I have gained experience across a broad spectrum of HR disciplines including learning and development, business partnering, talent management, employee engagement, employment relations, change management, HR setup and management, resourcing, remuneration, global mobility and business expansion/restructuring. I have advised corporate and management teams, managed cross cultural/remote teams and have a proven record of achievement and delivery of complex and regional HR projects. I have also been a coach to external clients in fee earning roles across various sectors.

Strengths include strategic business partnering, project delivery within tight timescales and consistently exceeding demanding service standards, resilience to work in a demanding environment with the ability to manage and drive forward change, exceptional interpersonal and communication skills both verbal and written.

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Michelle Carvill

Founder and Director

Highly experienced ‘digital consultant’. I’ve consulted and advised large global organisations through to start-ups on how to effectively communicate and develop their businesses using digital technologies.

Director within a fast growing award winning startup, leading them through a rebrand, team restructure, driving marketing strategy and development of robust digital marketing systems.

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Chris Burton

EMEA Location Manager

A senior leader in IT, Chris has been at MS for the 6 years. She currently leads a team in Microsoft Customer Services and Support that focuses on employee experience and two key pillars; culture and environment. The team are at the forefront of transformation in support; leveraging employee engagement, work health balance and workplace design for customer success.

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Paul Bennun

VP Internal Communications and Involvement

Comms chap who uses messaging, events and behaviours to make people’s work lives more rewarding.The bunch of letters after my name help me explain why happy people are good for business results (BA,MA, PgDip, CIIC…)

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Martha McKenzie-Minifie

Head of Corporate Communications

Martha is Head of Communications and Brand Experience, Wholesale Banking EMEA for global bank ING. She is passionate about storytelling, strategy, diversity and social media and manages the team responsible for external and internal communications, and UK marketing such as marketing communications, events and sponsorships. Her experience in marketing and communications includes almost 10 years as a journalist on daily, weekly and Sunday newspapers and magazines before joining ING in 2009. Martha was previously a spokesperson on consumer economics and appeared on BBC News, Sky News and CNBC during that time. ING UK piloted Dynamic Signal in 2017 to increase employee advocacy and continues to use the platform. As chair of the Diversity and Inclusion Forum UK, she was part of the programme to increase adoption of flex working in 2018/19 – a topic she will speak on at the Engage Summit.

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Vikki Matthews

Chair of the Board of Governors

Vikki is an HR executive and practitioner with experience of leading HR functions in the public and private sectors, nationally and internationally. For many years she led HR teams in Nike Europe and globally, and more recently she was the Chief Talent Officer for Plymouth University before setting up Matthews & More, her consulting business in 2016. Vikki continues to work with Plymouth University as an Associate lecturer in HR supporting their MBA, CIPD and leadership programmes.

Vikki Chairs a Multi Academy Trust and is on the Board of Torbay and South Devon’s NHS Foundation Trust as the Non-Executive Director, responsible for culture and employee engagement.  She is also the Company Secretary for a small education charity which uses the self-managed learning approach to increase outcomes for young people who are not in mainstream education.

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Richard Saundry

Associate Professor (Reader) in Human Resource and Leadership Studies

Richard Saundry is Professor of HRM and Employment Relations at Plymouth University. He is one of the UKs leading experts in the management of workplace conflict. Richard started his working life at the National Union of Mineworkers where he was Head of Industrial Relations, and subsequently worked at the Universities of Leeds and Central Lancashire. He is an author of ‘Managing Employment Relations’ the core CIPD text for Employee Relations and a co-editor of a book ‘Reframing Resolution’ published in 2016 by Palgrave Macmillan. His work has been published in a wide range of leading international academic journals including the British Journal of Industrial Relations, Human Relations, Human Resource Management Journal and Work Employment and Society. He is currently working on a major project funded by the Economic and Social Research Council (ESRC) investigating the link between conflict competence, employee engagement and productivity.

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Dace Kalnina

Internal Communication Professional

A civil servant in the European Commission. With a solid background in learning and development and expertise in internal communication, I have been working with staff engagement and cultural change questions since 2013.

My role has been to connect the dots between the strategy and implementation, to create opportunities for real conversatioins to happen, to hear what has not been said and read what has not been written.

I’m always curious to learn what makes the people to go an extra (s)mile.

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Olga Muravjova

Organisational Development and Staff Engagement Consultant

As an in-house consultant at the European Commission over the last 7 years my work includes a variety of strategic consulting services such as supporting clients with consulting in different areas linked to organisational development; identification and analysis of customer and stakeholder needs, designing and hosting engagement processes in all Commission services and with managers and staff at all levels: senior leadership development seminars, large-scale strategic conversations, stakeholder consultations, expert meetings, policy-making workshops, long-term change projects; supporting the development of the participatory leadership community of practice. I am confident that the participatory leadership practice helps deepen individual and collective learning and creates shared responsibility for action.

After I left my home-city Vilnius 14 years ago, my road has been that one of a Lithuanian discovering how it feels to be European. I hold a graduate degree in Organisational Development and Management Consulting from the University of Lund.

I love spending time with my family and friends, being challenged, travelling the world and discovering the wonders of gastronomy (a bit of a foodie :)).

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Jennifer Atkins

HR Director

Jennifer has been at Bruntwood for the past years. She has been the HR Director for the last 8 months

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Samantha Rope

Group HR Director

Sam is accountable for the group wide People Strategy which incorporates the Security, Construction Logistics and Aviation divisions within the Wilson James Group.

Prior to Wilson James, Sam held several HRD roles across the public and private sector.  Her experience has seen her lead significant people and technology transformations including deployment of cloud based people solutions, using technology to enable mobile and flexible working and supporting integrated learning for complex partnerships.

Prior to working in HR, Sam had a 15 year career in recruitment, working at board level in both the UK and Australia.  Here she delivered a range of solutions including RPO for large blue chip organisations where technology transformation enabled improved service delivery and organisational efficiency.

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Aine Murphy

Head of Internal Communications and Engagement

Confident internal communications leader, with over seven years experience in the charity sector. A real passion for employee engagement, creating internal brand ambassadors and shaping and developing organisational culture. Experienced in relationship building, creating engaging content, planning and delivering innovative communications campaigns and intranet redesigns. Available for conference speaking opportunities.

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Debbie Bennett-Jackson

Marketing Consultant

Debbie is a Chartered Marketer with 20 years’ experience in marketing, engagement and change communications.

Skilled in the design, development and delivery of award winning strategies to support sustainable growth and transformation within highly competitive markets.  Debbie’s passion lies in supporting organisations to embrace change and recruit, retain and develop their people.

https://uk.linkedin.com/in/debbie-bennett-jackson-9bbb1711

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Adrienne Glad

Head of Internal Engagement/Head of Network

Adrienne is the Head of Internal Engagement/Head of Network at CDC Group where she has built a new internal communications function at the organisation over the last two and a half years, while defining and shaping its culture as it grows and expands globally. Prior to that, she spent 9 years at Pearson where she held global roles focused on strategic internal messaging, engagement and relationship-building. Adrienne has lived in the USA, Japan, China and UK each for several years and holds a Master’s of Education in Applied Linguistics, a Master’s of Research in Intercultural Communication and is currently doing her doctoral research on organisational culture, business management and anthropology approaches to corporate values and internal culture.

2019 Topic Streams

Employee and Customer Engagement, Links to Performance and Profitability
Reward, Recognition and Wellbeing 

Internal Communications and Voice of the Employee
Future of Workplace/Digital Workplace
Learning and Development
Employee Engagement Strategy and Leadership
Evolution of Workforce 

Transformation and Change Management

Print

2019 Platinum Sponsors

2019 Gold Sponsors

2019 Bronze Sponsors

Agenda

  • Plenary
  • Hall 1
  • Hall 2
  • Hall 3
09:00 - 09:05

Chair’s Opening Remarks

09:05 - 09:35

Using AI to create a culture where the best talent wants to stay

Dr Sanja Licina, PhD, Future of Organizations, Globant

Employee retention is a hot topic for HR leaders. It’s important for them to keep a pulse of how happy, or frustrated, employees feel, how well they’re acclimating to the organization, and how likely they are to stay. However, often times HR leaders have limited resources to truly understand where their employees stand, let alone have the information early enough to effectively take action before the best employees end up leaving.

This is where technology, specifically AI, can come into play. AI has the potential to recognize patterns well beyond what we are capable of and do so at hyperspeed. The right technology can collect behavioral data from employees across departments, offices, states, and countries and analyze the different behaviors both of employees who are still with the company, as well as those who have left. HR can then take this data and insights to develop strategic plans to better retain their key talent. AI is an essential sidekick for HR leaders in this equation. While AI analyzes data and standardizes routine tasks, HR teams can get down to the actual “human relations” of their business and provide that empathy and engagement to bring the plans to life. Ultimately, as the HR field continues to develop, AI will play an increasingly significant role in helping organizations prevent attrition and create a happier and healthier workplace culture for everyone.

Attendees will learn:

  • How to integrate AI into HR processes and augment, not replace human intelligence and empathy in the workplace
  • How insights from AI can be used to analyze patterns and create a healthier organizational culture
  • What actions HR professionals can take to be proactive in reducing employee attrition

Sanja Licina

Globant
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Sanja Licina

Future of Organisations

Sanja Licina, Ph.D., is a leader of Globant’s Future of Organizations studio, where, by leveraging technology and AI, she crates platforms that help organizations transform their culture. She is a huge believer that technology can enhance humanity, and that we have a tremendous opportunity to build a better space inside of organizations to help employees become the best versions of themselves. Prior to joining Globant in 2017 she led several different business units at CareerBuilder. Sanja has managed international teams while living in Chicago, London, and currently from Buenos Aires. Sanja graduated with a doctorate in Industrial and Organizational Psychology from DePaul University and later obtained an executive MBA from Kellogg School of Management. She has spoken at numerous conferences and some of her research has been featured in publications such as TIME, The Wall Street Journal, and Forbes.  

 

09:35 - 09:55

BRIGHTON AND HOVE ALBION FC Case Study

Paul Barber, Chief Executive and Chairman, Brighton and Hove Albion FC

Paul Barber

Brighton & Hove Albion FC
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Paul Barber

Chief Executive and Deputy Chairman

Paul has been the Chief Executive at Brighton & Hove Albion FC for nearly 7 years. He was appointed as Deputy Chairman 4 months ago.

09:55 - 10:15

Expert Speaker TBC

10:15 - 10:35

Zara Case Study

Pablo Camba, Regional HR Manager North of UK, Zara

Pablo Camba

Zara
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Pablo Camba

Regional HR Manager North of UK

Pablo has been the Regional HR Manager North of UK for Zara for the last year

10:35 - 10:55

Coffee and Networking

10:55 - 11:00

Chair’s Opening Remarks

EMPLOYEE & CUSTOMER ENGAGEMENT, LINKS TO PERFORMANCE & PROFITABILITY – PART ONE

11:00 - 11:20

Just Eat Case Study

Iselin Lovold, Group Head of Restaurant Operations, Just Eat

Iselin Lovold

Just Eat
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Iselin Lovold

Group Head of Restaurant Operations

Finding solutions to complex business challenges gets me really excited. Be it growing a small business from point A to point B, implementing a new technology into a global organization, or integrating a new business model into a going concern – the elements that successfully drive change are universal. The complex set of stakeholders, the narrowing down and alignment of priorities, objectives and goals; uncovering and deciding on the path forward, whittling down the plan of action items, and finally the beauty of execution and implementation. Like a business sculptor chiseling away at the yet unformed project rock, the brand of change management I subscribe to is as much an art, as a science.

11:20 - 11:40

eXPERT Speaker: Zoho

Speaker: TBC

11:40 - 12:00

Kelly Storage Case Study

Helen Martin, Employee Engagement and Culture Lead, Kelly’s Storage

REWARD RECOGNITION AND WELLBEING PART ONE

12:00 - 12:20

The Big Issue Foundation Case Study

Stephen Robertson, CEO, The Big Issue Foundation

Stephen Robertson

The Big Issue Foundation
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Stephen Robertson

CEO

Stephen has been CEO at the Big Issue Foundation since July 2007. His previous role was Director of Commercial Operations at Shelter, where he had responsibility for a chain of 100 charity Stores, a mail-order business and a Training business primarily focusing on Housing professionals. Stephen was a member of the Senior Management Team with cross organisational responsibility for the strategic management of the Charity. Stephen was at Shelter for 13 years.

Stephen helped found and ultimately chaired the professional body that represents the majority of Charity Retailers in the UK, ‘The Association of Charity Shops’. Stephen is a Trustee of the homeless health care charity, London Pathway, a Trustee of TRAID, a charity committed to protecting the environment and reducing world poverty by recycling and campaigning at home and Chair of the Board of Trustees of Shoreditch Town Hall Trust.

12:20 - 12:40

eXPERT Speaker: TBC

Speaker: TBC

12:40 - 13:00

Ministry of Justice Case Study: Creating a Values-Based Organisation in HM Courts & Tribunals Service

ANTONIA DIETMANN, Organisation Capability HMCTS, HM COURTS & TRIBUNALS SERVICE
eMILY sTANLEY, Organisation Capability Consultant, HM COURTS & TRIBUNALS SERVICE

 

Antonia Dietmann

HM Courts & Tribunals Service
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Antonia Dietmann

Organisation Capability HMCTS

Antonia Dietmann is a senior HR leader at HM Courts & Tribunals Service (part of the Ministry of Justice). She has previously been Deputy Director of Organisation Capability and Head of Employee Engagement supporting employees through the largest reform of the justice system in history. Early experiences researching workplace bullying amongst teachers and sexual harassment in the Armed Forces impressed upon her the negative impact of working relationships gone wrong. As such, she is passionate about the fundamental need for meaningful work relationships as a key driver of successful business outcomes. To enable this, Antonia brings psychological evidence and creativity together to deliver sustainable interventions at a large scale. These draw on nearly 15 years’ experience as an Occupational Psychologist with expertise in research/ evaluation, organisation & leadership development, inclusion and wellbeing. During this time Antonia has also been Chair of the UK’s Division of Occupational Psychology (part of the British Psychological Society). In recognition of her high-quality work on inclusion at the Department for Work & Pensions, Antonia was awarded the UK’s Occupational Psychology 2017 Practitioner of the Year. She has also won the Association of Business Psychology’s Excellence in Employee Engagement award for developing HMCTS’ people proposition. Antonia has worked in three of the ‘big five’ government Departments, all of which were undergoing major organisational transformation, after starting her career at the University of Sheffield and Rolls-Royce. She is currently pursuing a doctorate focusing on high-quality working relationships in organisations.

13:00 - 14:00

Lunch and Networking

INTERNAL COMMUNICATIONS AND VOICE OF THE EMPLOYEE – PART ONE

14:00 -14:20

Akzonobel Case Study

Wendy MacDonald, HR Director UK and Ireland, Akzonobel

Wendy Macdonald

AkzoNobel
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Wendy Macdonald

HR Director UK and Ireland

I am a focussed and experienced HR Professional with a proven track record in delivering effective HR solutions that maximise business performance and profitability.

I have significant experience in multi-site organisations, and enjoy working as part of an ambitious and enthusiastic team.

14:20 - 14:40

eXPERT Speaker: Interact

Speaker: TBC

14:40 - 15:00

Royal College of Physicians Case Study

Denise Sanderson-Estcourt, HR Learning and OD Business Partner, Royal College of Physicians

  • We announced it on World Values Day 2017 and delivered our values against a project plan in time for the same event in 2018.
  • The project had the CEO as it’s sponsor.
  • A project team was set up and trained by an external ‘belonging’ expert* to deliver workshops to all our colleagues.
  • *who was also our external guide, brought in as required e.g. in some leadership meetings.
  • We did face to face sessions, intranet chats, a showcase, and ‘voting’ session engaging everyone from our Exec Directors to some of our external stakeholders (in part through historical data).
  • The project ran in parallel with the development of a code of conduct for our members connected to the NHS.
  • Once agreed, we communicated them internally and externally, and engaged views about how to embed them and take them forward.
  • We ran a picture competition, delivered presentations and maintained our intranet presence on the subject.
  • At this time the work continues through presentations and values being added in as reference points to our HR paperwork and training. We will measure our success through our regular opinion surveys and through continued engagement: Recently, for example, the OD group members played roving reporters to gather stories about how the values were being ‘used’ within departments!

Denise Sanderson-Estcourt

Royal College of Physicians
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Denise Sanderson-Estcourt

HR, Learning & OD Business Partner

Denise has worked in a range of sectors and roles in her 20 year plus career which started in the hospitality industry. She has been in her current role for 4 years and had lead a number of corporate projects in that time. Denise has held a number of Organisational Development roles, in the NFP sector, since 2003. Denise is a HR professional with a strong Internal Communications focus, with training as an OD Practitioner and a certificate in Change Management. She has also been on a Board of Trustees for 8 years as the HR specialist. Outside of the field of HR, Denise is a trained image consultant.

TRANSFORMATION & CHANGE MANAGEMENT

15:00 - 15:20

Nomad Foods Case Study

Tim Kensey, HR DIRECTOR, CORPORATE, Nomad Foods

Through Nomad Foods we have brought together very different businesses, BirdsEye Iglo and Findus – never an easy process. But with a highly centralised model in Birds Eye Iglo and a very decentralised model in Findus such an integration was an even greater challenge.

We wanted to create one company with one vision and one supporting set of values for 4,000 employees across 13 countries, 15 offices and 9 factories.

To achieve our ambition we had widespread restructuring and reorganisation, ongoing newsletters, quarterly CEO webcasts, a new culture survey, the launch of a new performance management framework, one approach to talent management and the launch of the Nomad Foods People Awards.

We achieved this in tight timeframes and are now experiencing ongoing great business results and ever-increasing levels of employee engagement.

Tim Kensey

Nomad Foods Europe
X

Tim Kensey

HR Director, Corporate

A Commercial, International HR Director with a strong results orientation. Executive level Generalist experience supported by significant expertise in Engagement, OD, Reward and Talent.

15:20 - 15:40

eXPERT Speaker: TBC

Speaker: TBC

15:40 - 16:00

Trinity Laban Case Study

Paul Neville, Organisational Design and Development Lead, Trinity Laban

Paul Neville

Trinity Laban
X

Paul Neville

Organisational Design and Development Lead

Experienced in leading organisational Transformation that is purpose, values and person centred.

A Torbert Strategist, experienced in creating a learning organisation culture and leadership development programmes that led to personal and organisational transformations and sustainable performance improvement.

Experienced in creating a strengths based organisation where talent management and talent acquisition had ‘playing to strengths’ embedded in leader/manager practices and process.

16:00 - 16:30

Coffee and Networking

REWARD RECOGNITION & WELLBEING PART TWO

16:30 - 16:50

KP Snacks Case Study

Martin Power, EMPLOYEE HEALTH AND WELLBEING MANAGER, KP Snacks

Martin Power

KP Snacks
X

Martin Power

Employee Health and Wellbeing Manager

Martin has been the Employee Health and Wellbeing Manager at KP Snacks for the past 2 years and 9 months

16:50 - 17:10

eXPERT Speaker: TBC

Speaker: TBC

17:10 - 17:30

The Manager Magnet – how Managers energise Employee Engagement

Nick Henley, HEAD OF TALENT DEVELOPMENT, INTERNATIONAL, AOL International

Managers are the key component of Engagement, influencing approximately 0.78 of the relationship. This talk introduces the critical capabilities managers need in order to energise their teams.

Nick Henley

AOL International
X

Nick Henley

Head of Talent Development, International

I enable customer and employee engagement through behaviour change.

In my career, I have helped FTSE and global companies produce change, enhance employee and customer engagement, and grow tomorrow’s leaders. I do so by connecting financial and strategic factors to organisational and behavioural change.

Capabilities include leadership development, change, team development, L&D strategy, employee engagement and enhancement of organisational culture, and coaching of senior leaders. I have also helped companies navigate change and implement change programmes with buy-in at all levels.

17:30 - 18:30

Drinks and Networking

10:55 - 11:00

Chair’s Opening Remarks

FUTURE OF WORKPLACE/digital workplace PART ONE

11:00 - 11:20

TATA CONSULTANCY SERVICES Case Study

Ramkumar Chandrasekaran, HR Director, TATA CONSULTANCY SERVICES

Ramkumar Chandrasekaran

Tata Consultancy Services
X

Ramkumar Chandrasekaran

HR Director
  • HR Director, Tata Consultancy Services (TCS) – UK& Ireland; TCS UK is one of the largest IT services Company in UK with more than 18,000 employees and £2 Billion+ in revenue
  • Global experience of 20 years spanning different countries (United Sates, India and UK)
  • Previous roles include Head of HR of Retail Business Unit in TCS, and Head  Staffing – TCS North America (based in New Jersey, Unite States) and several other leadership roles
  • Recognized in TCS for key initiatives in HR Transformation, Mergers and Acquisitions, Leadership Development, Employee Health and Safety and deployment of HR practices at scale across the organization
  • Certified Compensation Professional, Bachelor of Law (B.A, L.L.B), M.B.A (HR), Gold Medalist in Indian Constitutional Law.
11:20 - 11:40

eXPERT Speaker: Poppulo

Speaker: TBC

11:40 - 12:00

REFINITIV Case Study

Victoria Silverman, DIRECTOR OF INNOVATION ENABLEMENT, Refinitiv

Victoria Silverman

Refinitiv
X

Victoria Silverman

Director of Innovation Enablement

Victoria Silverman is a global engagement specialist who gets results by creating the content and strategy to inspire collaborative behaviours and create the right culture for a business to succeed. Her background is in journalism, teaching and corporate storytelling. Victoria leads global employee engagement for Innovation at Thomson Reuters, now Refinitiv, delivering record breaking, award-winning campaigns.

Victoria has worked for Deloitte, ITV and the Government in editorial, corporate comms and change management roles. In her spare time, she is director of The Missing Manual Ltd, founder of the parenting online community BeTeenUs.com, and a communications lead for the charity Urban Synergy.

FUTURE OF WORKPLACE/DIGITAL WORKPLACE PART TWO

12:00 - 12:20

Wellcome Case Study: In Pursuit of the 4-day Week

Chris Newstead, Head of Internal Communications, Wellcome

Wellcome is serious about understanding the benefits of a 4-day working week. Since October 2018 we have been exploring and researching the complexities involved in implementing a 4-day week within our organisation of 800 people. We’ve been working with consultants, LEK, across 2019 and a decision was made in April by our governing body about whether this was something we could successfully trial. Chris Newstead, Head of Internal Communications, will explore the rationale behind the proposition and the process that led to a decision, and what we can all learn from looking to work less to achieve more.

Chris Newstead

Wellcome
X

Chris Newstead

Head of Internal Communications

Chris Newstead MCIPR has been Head of Internal Communications at Wellcome for the past 8 years. For the 15 years before he was in marketing and PR working in telecoms & broadcast.

12:20 - 12:40

Employee Engagement In the Age of Automation

mICHAEL Dean, Director of Employee Experience, Peakon

Michael Dean

Peakon
X

Michael Dean

Director of Employee Experience

Michael is director of employee experience at Peakon, the employee engagement platform. As one of the organisation’s first employees he joined the fledgling business in 2015.

Prior to his current role, he was instrumental in formulating the methodology that unpins Peakon as the director of organisational development science. He also supported enterprises in their adoption of real-time employee feedback and agile HR processes, working closely with Capgemini, easyJet, and Reach plc.

Today, Michael ensures that the day-to-day experience of working at Peakon aligns with the organisation’s values and enables everyone to reach their full potential.

Originally from the UK, he has spend the last eight years living in Copenhagen. He now shares his time between Peakon’s offices in the Danish capital, London, New York, Berlin and Auckland.

12:40 - 13:00

LEEDS UNIVERSITY Case Study

Megan Butler, PHD CANDIDATE, LEEDS UNIVERSITY

Megan Butler

Leeds University
X

Megan Butler

PhD Candidate

Is AI real? How is it impacting HR? How can professionals navigate this new technology? These are some of the questions that Megan is working to answer in her research. As a PhD candidate at Leeds University and research analyst at CognitionX, Megan works closely with both industry and academia to map the market, understand the technology, and provide insights and advice to HR professionals and business leaders.

13:00 - 14:00

Lunch and Networking

LEARNING & DEVELOPMENT PART ONE

14:00- 14:20

ST ANDREW’S HEALTHCARE Case Study

Martin Kersey, EXECUTIVE DIRECTOR HUMAN RESOURCES, ST ANDREW’S HEALTHCARE

Martin Kersey

St Andrew's Healthcare
X

Martin Kersey

Executive Director Human Resources & Charity Trustee

An experienced UK and International HRD with track record of delivering sales and profit growth, at global, european and national level. Powerful combination of successful strategic and operational leadership in large and small organisations.

14:20 - 14:40

eXPERT Speaker: Clear Review

Speaker: TBC

14:40 - 15:00

Thwaites Case Study

Joanne Carlin, DIRECTOR OF PEOPLE & DEVELOPMENT, Thwaites

Joanne Carlin

Thwaites
X

Joanne Carlin

Director of People & Development

A determined and resilient People Director, combining strong functional excellence with a thorough commercial understanding, resolving problems by getting to the heart of the issue and delivering solutions. Recognised for being fair and straight with people, influencing at all levels through understanding individual motivations and key pressure points.

EMPLOYEE & CUSTOMER ENGAGEMENT: LINKS TO PERFORMANCE & PROFITABILITY – PART TWO

15:00 - 15:20

Waitrose Case Study

Stuart Eames, Retail Innovation Lead, Waitrose

Stuart Eames

Waitrose
X

Stuart Eames

Operational Improvement Manager

Stuart is a passionate and enthusiastic leader in process improvement and lean methodology, working within Waitrose, a tier one British Grocer.

Having spent 16 years running supermarkets and understanding first hand how inefficiency and poor processes lead to employee frustration, Stuart is now leading Operational Improvement for Waitrose, having delivered over £3.5m savings to date.

Stuart launched the Waitrose Partner Ideas scheme in 2015, managing ideas from grass roots. Recently recognised through the Employee Engage Awards 2016. Stuart specialises in employee engagement and has presented on both the subject of engagement and also how employee ideas bring benefits to an organisation.

15:20 - 15:40

eXPERT Speaker: Qlearsite

Speaker: TBC

15:40 - 16:00

SeaSalt Cornwall Case Study

James Hampton, Head of Development and Engagement, SeaSalt Cornwall
Georgie Mills, Head of HR – Retail , Seasalt Cornwall

Leadership is regularly highlighted as a primary factor in employee engagement, but are we really getting this part of the jigsaw right?

Seasalt Cornwall has experienced rapid growth in the retail sector over the last few years.  It also buck’s the recent trend on the high street and while others are closing Seasalt is opening.

This insightful session will introduce you to Seasalt Cornwall’s approach to leadership, how this and a number of other people interventions are driving their engagement in store, in its distribution centre and head office and how this is leading to high street success.

James Hampton

Seasalt Cornwall
X

James Hampton

Head of Learning and Development

James’ varied and extensive experiences in the Military, Further Education and most recently private sector Retail at Seasalt have enabled him to take a unique view on people development and employee engagement.  Since joining Seasalt in 2017, James has redesigned the learning strategy from a traditional order taker to modern business aligned provision, focussing on Leadership capability and performance.

Seeing Leadership as the key enabler to employee engagement has seen James gain recognition from the Learning and Performance Institute for Seasalt’s Leading people programme that focusses Seasalt Leaders on Emotional Intelligence, Coaching and High performance teams.

Georgie Mills

Seasalt Cornwall
X

Georgie Mills

Head of HR – Retail

Starting her career working with charities, social enterprises, public sector and most recently joining Seasalt in 2017,  Georgie is deeply passionate about great people based HR practices that add value and most importantly make a positive impact.  Georgie has established business partnering at Seasalt, acting as a true partner driving the people agenda whilst maintaining a commercial focus.  Seasalt’s success is driven by our fantastic people, Georgie sees employee engagement as the key to unlocking potential for our people and the business.

16:10 - 16:30

Coffee and Networking

LEARNING AND DEVELOPMENT PART TWO

16:30 - 16:50

ZOOLOGICAL SOCIETY OF LONDON Case Study

Teresa Chandler, SENIOR HR & TRAINING BUSINESS PARTNER, ZOOLOGICAL SOCIETY OF LONDON

Teresa Chandler

Zoological Society of London
X

Teresa Chandler

Senior HR & Training Business Partner

I love people and I am passionate about employee engagement and development. I am a practical and commercial OD and HR professional with a track record of international strategic and operational roles.

Over the years I have gained experience across a broad spectrum of HR disciplines including learning and development, business partnering, talent management, employee engagement, employment relations, change management, HR setup and management, resourcing, remuneration, global mobility and business expansion/restructuring. I have advised corporate and management teams, managed cross cultural/remote teams and have a proven record of achievement and delivery of complex and regional HR projects. I have also been a coach to external clients in fee earning roles across various sectors.

Strengths include strategic business partnering, project delivery within tight timescales and consistently exceeding demanding service standards, resilience to work in a demanding environment with the ability to manage and drive forward change, exceptional interpersonal and communication skills both verbal and written.

16:50 - 17:10

eXPERT Speaker: TBC

Speaker: TBC

17:10 - 17:30

Carvill Creative Case Study

Michelle Carvill, FOUNDER AND DIRECTOR, Carvill Creative 

Michelle Carvill

Carvill Creative
X

Michelle Carvill

Founder and Director

Highly experienced ‘digital consultant’. I’ve consulted and advised large global organisations through to start-ups on how to effectively communicate and develop their businesses using digital technologies.

Director within a fast growing award winning startup, leading them through a rebrand, team restructure, driving marketing strategy and development of robust digital marketing systems.

17:30 - 18:30

Drinks and Networking

10:55 - 11:00

Chair’s Opening Remarks

EMPLOYEE ENGAGEMENT STRATEGY AND LEADERSHIP PART ONE

11:00 - 11:20

Microsoft Case Study

Chris Burton, EMEA Location Manager, Microsoft

Chris Burton

Microsoft
X

Chris Burton

EMEA Location Manager

A senior leader in IT, Chris has been at MS for the 6 years. She currently leads a team in Microsoft Customer Services and Support that focuses on employee experience and two key pillars; culture and environment. The team are at the forefront of transformation in support; leveraging employee engagement, work health balance and workplace design for customer success.

11:20 - 11:40

eXPERT Speaker: TBC

Speaker: TBC

11:40 - 12:00

Dazn Case Study

Paul Bennun, VP INTERNAL COMMUNICATIONS AND INVOLVEMENT, Dazn

Paul Bennun

DAZN
X

Paul Bennun

VP Internal Communications and Involvement

Comms chap who uses messaging, events and behaviours to make people’s work lives more rewarding.The bunch of letters after my name help me explain why happy people are good for business results (BA,MA, PgDip, CIIC…)

EVOLUTION OF WORKFORCE PART ONE

12:00 - 12:20

ING Case Study: How do you flex?

Martha McKenzie-Minifie, HEAD OF CORPORATE COMMUNICATIONS, ING

At ING in the UK, an issue that was persistently a top dissatisfier in employee surveys was variability in managers’ attitudes to team members using informal flex work. In workplaces at large, informal flex work was increasingly common – and the trend is only likely to increase. Informal flex work has also been called the most cost effective perk you can give your employees – effectively zero cost and studies show that workers often give more and are more engaged if you trust them to work in a way that suits them and the business. It is one of the levers highlighted by the Gender Equalities Office to potentially help narrow the gender pay gap.

However, to move to a workplace in which informal flex work is increasingly accepted, it takes behaviour change from both managers and their teams.

ING in the UK put in place a series of initiatives to inform and engage staff, and break stereotypes of flex work. Supported by the UK Management Team and driven by Diversity and Inclusion and Employee Forums, the programme included:

  • Manager training by a business psychology consultancy aimed at challenging assumptions, breaking down fears and offering practical tips on how to manage flex
  • Refreshed resources for all staff clearly explaining the difference between formal flexible working and informal flex work, modernising the language in HR documents from “home working” to flex working
  • Running an internal campaign with real examples of colleagues across the bank using flex work to be more productive and balance their job with interests outside work. Campaign was launched at a quarterly meeting by our CEO with her own statement about flex work.

Martha McKenzie-Minifie

ING
X

Martha McKenzie-Minifie

Head of Corporate Communications

Martha is Head of Communications and Brand Experience, Wholesale Banking EMEA for global bank ING. She is passionate about storytelling, strategy, diversity and social media and manages the team responsible for external and internal communications, and UK marketing such as marketing communications, events and sponsorships. Her experience in marketing and communications includes almost 10 years as a journalist on daily, weekly and Sunday newspapers and magazines before joining ING in 2009. Martha was previously a spokesperson on consumer economics and appeared on BBC News, Sky News and CNBC during that time. ING UK piloted Dynamic Signal in 2017 to increase employee advocacy and continues to use the platform. As chair of the Diversity and Inclusion Forum UK, she was part of the programme to increase adoption of flex working in 2018/19 – a topic she will speak on at the Engage Summit.

12:20 - 12:40

eXPERT Speaker: Investors in People

Speaker: TBC

12:40 - 13:00

University of Plymouth Case Study

Vikki Matthews, CHAIR OF THE BOARD OF GOVERNORS, University of Plymouth
Richard Saundry, ASSOCIATE PROFESSOR (READER) IN HUMAN RESOURCE AND LEADERSHIP STUDIES, University of Plymouth

A decade ago, David Macleod and Nita Clarke in their seminal report ‘Engage for Success’ suggested that employee engagement was ‘a key to unlocking productivity’. However since then, and despite a plethora of engagement initiatives, fads and strategies, UK productivity has flat-lined and the average French worker can take Fridays off and still out-perform their British counterparts.

This session proposes that in our desire to find a solution to the productivity and engagement question, many of us have been lured by some of the more glamorous approaches of consultation and involvement at the expense of the basics and that it is only by increasing basic managerial competence that we will start to solve this issue.

Too often, we promote people for the wrong reasons into poorly designed jobs and fail to provide them with the skills they need to handle complex and difficult issues. We know that trust is a central pillar of engagement but this relies on the ability of managers to foster ‘good work’ by negotiating positive relationships and resolving conflict before it escalates. Moreover, the need for these key competences will only intensify in an era of automation and downsizing, and will be critical if the concept of self management is ever going to get the traction it deserves.

Vikki Matthews

Marine Academy Plymouth
X

Vikki Matthews

Chair of the Board of Governors

Vikki is an HR executive and practitioner with experience of leading HR functions in the public and private sectors, nationally and internationally. For many years she led HR teams in Nike Europe and globally, and more recently she was the Chief Talent Officer for Plymouth University before setting up Matthews & More, her consulting business in 2016. Vikki continues to work with Plymouth University as an Associate lecturer in HR supporting their MBA, CIPD and leadership programmes.

Vikki Chairs a Multi Academy Trust and is on the Board of Torbay and South Devon’s NHS Foundation Trust as the Non-Executive Director, responsible for culture and employee engagement.  She is also the Company Secretary for a small education charity which uses the self-managed learning approach to increase outcomes for young people who are not in mainstream education.

Richard Saundry

Plymouth University
X

Richard Saundry

Associate Professor (Reader) in Human Resource and Leadership Studies

Richard Saundry is Professor of HRM and Employment Relations at Plymouth University. He is one of the UKs leading experts in the management of workplace conflict. Richard started his working life at the National Union of Mineworkers where he was Head of Industrial Relations, and subsequently worked at the Universities of Leeds and Central Lancashire. He is an author of ‘Managing Employment Relations’ the core CIPD text for Employee Relations and a co-editor of a book ‘Reframing Resolution’ published in 2016 by Palgrave Macmillan. His work has been published in a wide range of leading international academic journals including the British Journal of Industrial Relations, Human Relations, Human Resource Management Journal and Work Employment and Society. He is currently working on a major project funded by the Economic and Social Research Council (ESRC) investigating the link between conflict competence, employee engagement and productivity.

13:00 - 14:00

Lunch and Networking

EMPLOYEE ENGAGEMENT STRATEGY AND LEADERSHIP PART TWO

14:00 - 14:20

Engaging European Commission staff through meaningful conversations

Dace Kalnina, INTERNAL COMMUNICATION PROFESSIONAL, European Commission
Olga Muravjova, Organisational development and staff engagement consultant, European Commission

The way we lead our business conversations defines the level of engagement of staff and stakeholders. Thinking and discussing together about strategies, action plans, and policies is key to organisational efficiency. The Art of Hosting conversations that matter (known in-house as ‘Participatory Leadership’) has allowed us at the European Commission to work with the collective intelligence present in a context, be it a team, a whole department, or groups of European stakeholders. It helps build trust, relationships and collaboration, carving out space for reflection, innovation and networking. The practice of Participatory Leadership has been used at the European Commission for more than 10 years. Olga Muravjova and Dace Kalniņa will walk you through the journey of how the participatory approach has grown over the years and helped create conditions for meaningful conversations, resulting in more efficient policy-making and more engaged and satisfied staff. The presenters will share some real life examples of where Participatory Leadership played an important role in achieving organisational objectives for the European Commission.

Dace Kalnina

European Commission
X

Dace Kalnina

Internal Communication Professional

A civil servant in the European Commission. With a solid background in learning and development and expertise in internal communication, I have been working with staff engagement and cultural change questions since 2013.

My role has been to connect the dots between the strategy and implementation, to create opportunities for real conversatioins to happen, to hear what has not been said and read what has not been written.

I’m always curious to learn what makes the people to go an extra (s)mile.

Olga Muravjova

European Commissions
X

Olga Muravjova

Organisational Development and Staff Engagement Consultant

As an in-house consultant at the European Commission over the last 7 years my work includes a variety of strategic consulting services such as supporting clients with consulting in different areas linked to organisational development; identification and analysis of customer and stakeholder needs, designing and hosting engagement processes in all Commission services and with managers and staff at all levels: senior leadership development seminars, large-scale strategic conversations, stakeholder consultations, expert meetings, policy-making workshops, long-term change projects; supporting the development of the participatory leadership community of practice. I am confident that the participatory leadership practice helps deepen individual and collective learning and creates shared responsibility for action.

After I left my home-city Vilnius 14 years ago, my road has been that one of a Lithuanian discovering how it feels to be European. I hold a graduate degree in Organisational Development and Management Consulting from the University of Lund.

I love spending time with my family and friends, being challenged, travelling the world and discovering the wonders of gastronomy (a bit of a foodie :)).

14:20 - 14:40

eXPERT Speaker: TBC

Speaker: TBC

14:40 - 15:00

Bruntwood Case Study

Jennifer Atkins, HR DIRECTOR, Bruntwood

Jennifer Atkins

Bruntwood
X

Jennifer Atkins

HR Director

Jennifer has been at Bruntwood for the past years. She has been the HR Director for the last 8 months

EVOLUTION OF WORKFORCE PART TWO

15:00 - 15:20

Wilson James Case Study

Samantha Rope, Group HR Director, Wilson James

Samantha Rope

Wilson James
X

Samantha Rope

Group HR Director

Sam is accountable for the group wide People Strategy which incorporates the Security, Construction Logistics and Aviation divisions within the Wilson James Group.

Prior to Wilson James, Sam held several HRD roles across the public and private sector.  Her experience has seen her lead significant people and technology transformations including deployment of cloud based people solutions, using technology to enable mobile and flexible working and supporting integrated learning for complex partnerships.

Prior to working in HR, Sam had a 15 year career in recruitment, working at board level in both the UK and Australia.  Here she delivered a range of solutions including RPO for large blue chip organisations where technology transformation enabled improved service delivery and organisational efficiency.

15:20 - 15:40

eXPERT Speaker: Content and Code

Speaker: TBC

15:40 - 16:00

Scope Case Study

Aine Murphy, HEAD OF INTERNAL COMMUNICATIONS AND ENGAGEMENT, Scope

Aine Murphy

Scope
X

Aine Murphy

Head of Internal Communications and Engagement

Confident internal communications leader, with over seven years experience in the charity sector. A real passion for employee engagement, creating internal brand ambassadors and shaping and developing organisational culture. Experienced in relationship building, creating engaging content, planning and delivering innovative communications campaigns and intranet redesigns. Available for conference speaking opportunities.

16:10 - 16:30

Coffee and Networking

16:30 - 16:50

Citi Bank Case Study

Debbie Bennett-Jackson, MARKETING CONSULTANT, Citi

Debbie Bennett-Jackson

Citi
X

Debbie Bennett-Jackson

Marketing Consultant

Debbie is a Chartered Marketer with 20 years’ experience in marketing, engagement and change communications.

Skilled in the design, development and delivery of award winning strategies to support sustainable growth and transformation within highly competitive markets.  Debbie’s passion lies in supporting organisations to embrace change and recruit, retain and develop their people.

https://uk.linkedin.com/in/debbie-bennett-jackson-9bbb1711

16:50 - 17:10

eXPERT Speaker: TBC

Speaker: TBC

17:10 - 17:30

CDC Group Case Study

Adrienne Glad, HEAD OF INTERNAL ENGAGEMENT/HEAD OF NETWORK, CDC Group

Adrienne Glad

CDC Group
X

Adrienne Glad

Head of Internal Engagement/Head of Network

Adrienne is the Head of Internal Engagement/Head of Network at CDC Group where she has built a new internal communications function at the organisation over the last two and a half years, while defining and shaping its culture as it grows and expands globally. Prior to that, she spent 9 years at Pearson where she held global roles focused on strategic internal messaging, engagement and relationship-building. Adrienne has lived in the USA, Japan, China and UK each for several years and holds a Master’s of Education in Applied Linguistics, a Master’s of Research in Intercultural Communication and is currently doing her doctoral research on organisational culture, business management and anthropology approaches to corporate values and internal culture.

17:30 - 18:30

Drinks and Networking

Previous sponsors

Why Sponsor?

WHY SPONSOR?

Commercial opportunities include exhibition space, sponsorship packages with prime speaking slots in a stream of your choice, representation on panel debates, sponsored round table opportunities and more. Sponsors now have the opportunity of including in their package lead capture technology using iPads and iPhones providing the ability to scan delegate badges releasing contact details, presenting company literature, real time reporting and effectively recording the discussions you’ve had at the event. Following the opening plenary session seminars run in parallel whilst round table discussions take place throughout the day, providing delegates with rich engaging content.

Click to Download the Employee Engagement Summit Sponsorship Pack

Previous delegates

Abellio London & Surrey · Adelie Foods Group · Affinion International Limited · Affinity Water · Aimia · Air France · Allied Healthcare · AMEX Community Stadium · Association for Business Psychology · ATS Euromaster · Aviva UK · Barclays · BMG Research · BPI · Brighton & Hove City Council · British Airways · BSI · BT · Calyx · Capita · Carluccio’s · Catalyst Housing · Charities Aid Foundation · Chiltern Railways · Circle Housing · Coca-Cola Enterprises Ltd · Commonwealth Secretariat · Community Integrated Care · Co-operative Food · Deloitte · Dimension Data · Directline Group · Dorchester Collection · dunnhumby · EDF Energy · emc europe · EMW Law LLP · Engage for Change · Engage For Success · Envisage HPC Ltd · Equniti · FirstGroup plc · GAME · Global Payments UK · Hand Picked Hotels · Herbal Life · Home Office · HSBC · IBM · Involvement and Participation Association (IPA) ·  John Lewis PLC · JUDY WU Ltd · Leeds Building Society · London School Of Economics · London Stock Exchange Group · LondonMet · Mars UK · MetLife · Metrolink · Molson Coors · National Grid · Nationwide Building Society · NFU Mutual · NHS Wales · ORC International · Post Office · Prudential · PwC · Renault Trucks · Royal Mail · SAP · SK enterprises · Sodexo Ltd · Specsavers · Stanley Black & Decker · Tate · Tesco · The Cooperative Group · The Dorchester · The Institute of Customer Service ·  The RSPB · The Westbridge Hotel · VistaJet International Ltd · Webhelp UK · Webtrends · YO! Sushi · Zendesk

WHY SPONSOR?

Commercial opportunities include exhibition space, sponsorship packages with prime speaking slots in a stream of your choice, representation on panel debates, sponsored round table opportunities and more. Sponsors now have the opportunity of including in their package lead capture technology using iPads and iPhones providing the ability to scan delegate badges releasing contact details, presenting company literature, real time reporting and effectively recording the discussions you’ve had at the event. Following the opening plenary session seminars run in parallel whilst round table discussions take place throughout the day, providing delegates with rich engaging content.

Testimonials

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Location

Website-location

10 May 2019

Riverbank PARK PLAZA, LONDON

18 Albert Embankment
London
SE1 7TJ
United Kingdom

DIRECTIONS:

Park Plaza London Riverbank, a Central London hotel located on the south side of the River Thames. The hotel sits near many of London’s most legendary tourist attractions.

From King’s Cross & St. Pancras National Railway Station (approx 35 mins)*

  • Travel on the London Underground southbound on the Victoria line towards Brixton
  • Depart at Vauxhall via exit number 3
  • Walk east along Albert Embankment
  • Park Plaza London Riverbank will be on your right

From London Waterloo National Railway Station (approx 10 mins)*

  • Take bus 77 from Waterloo Station Towards Tooting Station
  • The bus will continue heading Southbound Towards St. Thomas Hospital, with the River Thames on it’s right hand side
  • From St. Thomas Hospital, the bus will contiue straight towards Vauxhall, taking you to Lambeth Bridge and at the Lambeth Palace roundabout, it will then take the second exit
  • After the roundabout, you will need to get off just after the bus passes the Fire Brigade station
  • The hotel is located to the left

Testimonials

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Date: Friday 10th May

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Silver

5 TICKETS

  • End User Registration
  • Access to all seminar streams
  • Access to 1-2-1 Meetings Networking App
  • Lunch and refreshments
  • Drinks and Networking
  • Printed Event Guide
  • Download of presentation slides
  • After Event Drinks Party

ONLY:

£1995 +VAT - £399.00 Order now

Date: Friday 10th May

Gold

10 TICKETS

  • End User Registration
  • Access to all seminar streams
  • Access to 1-2-1 Meetings Networking App
  • Lunch and refreshments
  • Drinks and Networking
  • Printed Event Guide
  • Download of presentation slides
  • After Event Drinks Party

ONLY:

£2995 +VAT - £599.00 Order now

Date: Friday 10th May

Supplier

1 TICKET

  • Industry/Service Provider
  • Access to all seminar streams
  • Lunch and refreshments
  • Drinks and Networking
  • Printed Event Guide
  • Download of presentation slides
  • After Event Drinks Party

ONLY:

£1495 +VAT - £299.00 Order now

Date: Friday 10th May

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