10th May 2019

2019 Employee Engagement Summit

Riverbank Park Plaza, London
Register Sponsor

Employee Engagement Summit

Europe's biggest employee engagement event

Progressing into it’s sixth year, the Employee Engagement Summit is firmly established as Europe’s premier event, examining all aspects of work under the overarching theme of how technology is changing the face of employee engagement.

There has never been a better time to attend the Summit, as a growing number of organisations are realising the business benefits that accrue when they forge a link between engagement of their employees and their customers.

The big news for 2019? Well, we’ve moved! After a 50% growth in the event, we are very excited to announced that our new home is the Riverbank Park Plaza, meaning an exciting additional third seminar hall and more content than ever before being soaked up by delegates on the day.

By joining us on the day, you’ll be part of a unique experience that includes 70+ industry experts sharing their exclusive case studies, interactive workshops, as well as networking opportunities with delegates working in similar roles to yourself. 

 PLENARY KEYNOTES | new venue | 3 seminar halls | 70+ SPEAKERS | 700+ DELEGATES | FOCUS GROUP SESSIONS

View the Highlights from May 2018

2019 Speakers

Sanja Licina

Globant

Pablo Camba

Zara

Chris Burton

Microsoft

Iselin Lovold

Just Eat

Paul Barber

Brighton & Hove Albion FC

Stephen Robertson

The Big Issue Foundation

Stuart Eames

Waitrose

Antonia Dietmann

HM Courts & Tribunals Service

Emily Stanley

Her Majesty's Courts & Tribunal Service

Martin Power

KP Snacks

Tim Kensey

Nomad Foods Europe

Martin Kersey

St Andrew's Healthcare

Teresa Chandler

Zoological Society of London

James Hampton

Seasalt Cornwall

Georgie Mills

Seasalt Cornwall

Joanne Carlin

Thwaites

Melissa Harper

Bayer

Aine Murphy

Scope

Debbie Whittingham

Xoserve

Chris Newstead

Wellcome

Denise Sanderson-Estcourt

Royal College of Physicians

Paul Neville

Trinity Laban

Ramkumar Chandrasekaran

Tata Consultancy Services

Martha McKenzie-Minifie

ING

Katherine FitzGerald

Spektrix

Victoria Silverman

Refinitiv

Debbie Bennett-Jackson

Citi

Wendy Macdonald

AkzoNobel

Natasha Harris

Ofwat

Paul Bennun

DAZN

Vikki Matthews

Marine Academy Plymouth

Richard Saundry

Plymouth University

Dace Kalnina

European Commission

Olga Muravjova

European Commissions

Polly McAllester

Bruntwood

Samantha Rope

Wilson James

Grainne Kelly

Securitas UK

Adrienne Glad

CDC Group

Nick Henley

AOL International

Megan Butler

Leeds University

Michelle Carvill

Carvill Creative

Michael Dean

Peakon

David Bowman

Content and Code

Adam Wilcock

Office Depot
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Sanja Licina

Future of Organisations

Sanja Licina, Ph.D., is a leader of Globant’s Future of Organizations studio, where, by leveraging technology and AI, she crates platforms that help organizations transform their culture. She is a huge believer that technology can enhance humanity, and that we have a tremendous opportunity to build a better space inside of organizations to help employees become the best versions of themselves. Prior to joining Globant in 2017 she led several different business units at CareerBuilder. Sanja has managed international teams while living in Chicago, London, and currently from Buenos Aires. Sanja graduated with a doctorate in Industrial and Organizational Psychology from DePaul University and later obtained an executive MBA from Kellogg School of Management. She has spoken at numerous conferences and some of her research has been featured in publications such as TIME, The Wall Street Journal, and Forbes.  

 

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Pablo Camba

Regional HR Manager North of UK

Pablo has been the Regional HR Manager North of UK for Zara for the last year

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Chris Burton

EMEA Location Manager

A senior leader in IT, Chris has been at MS for the 6 years. She currently leads a team in Microsoft Customer Services and Support that focuses on employee experience and two key pillars; culture and environment. The team are at the forefront of transformation in support; leveraging employee engagement, work health balance and workplace design for customer success.

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Iselin Lovold

Group Head of Restaurant Operations

Finding solutions to complex business challenges gets me really excited. Be it growing a small business from point A to point B, implementing a new technology into a global organization, or integrating a new business model into a going concern – the elements that successfully drive change are universal. The complex set of stakeholders, the narrowing down and alignment of priorities, objectives and goals; uncovering and deciding on the path forward, whittling down the plan of action items, and finally the beauty of execution and implementation. Like a business sculptor chiseling away at the yet unformed project rock, the brand of change management I subscribe to is as much an art, as a science.

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Paul Barber

Chief Executive and Deputy Chairman

Paul has been the Chief Executive at Brighton & Hove Albion FC for nearly 7 years. He was appointed as Deputy Chairman 4 months ago.

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Stephen Robertson

CEO

Stephen has been CEO at the Big Issue Foundation since July 2007. His previous role was Director of Commercial Operations at Shelter, where he had responsibility for a chain of 100 charity Stores, a mail-order business and a Training business primarily focusing on Housing professionals. Stephen was a member of the Senior Management Team with cross organisational responsibility for the strategic management of the Charity. Stephen was at Shelter for 13 years.

Stephen helped found and ultimately chaired the professional body that represents the majority of Charity Retailers in the UK, ‘The Association of Charity Shops’. Stephen is a Trustee of the homeless health care charity, London Pathway, a Trustee of TRAID, a charity committed to protecting the environment and reducing world poverty by recycling and campaigning at home and Chair of the Board of Trustees of Shoreditch Town Hall Trust.

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Stuart Eames

Operational Improvement Manager

Stuart is a passionate and enthusiastic leader in process improvement and lean methodology, working within Waitrose, a tier one British Grocer.

Having spent 16 years running supermarkets and understanding first hand how inefficiency and poor processes lead to employee frustration, Stuart is now leading Operational Improvement for Waitrose, having delivered over £3.5m savings to date.

Stuart launched the Waitrose Partner Ideas scheme in 2015, managing ideas from grass roots. Recently recognised through the Employee Engage Awards 2016. Stuart specialises in employee engagement and has presented on both the subject of engagement and also how employee ideas bring benefits to an organisation.

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Antonia Dietmann

Organisation Capability HMCTS

Antonia Dietmann is a senior HR leader at HM Courts & Tribunals Service (part of the Ministry of Justice). She has previously been Deputy Director of Organisation Capability and Head of Employee Engagement supporting employees through the largest reform of the justice system in history. Early experiences researching workplace bullying amongst teachers and sexual harassment in the Armed Forces impressed upon her the negative impact of working relationships gone wrong. As such, she is passionate about the fundamental need for meaningful work relationships as a key driver of successful business outcomes. To enable this, Antonia brings psychological evidence and creativity together to deliver sustainable interventions at a large scale. These draw on nearly 15 years’ experience as an Occupational Psychologist with expertise in research/ evaluation, organisation & leadership development, inclusion and wellbeing. During this time Antonia has also been Chair of the UK’s Division of Occupational Psychology (part of the British Psychological Society). In recognition of her high-quality work on inclusion at the Department for Work & Pensions, Antonia was awarded the UK’s Occupational Psychology 2017 Practitioner of the Year. She has also won the Association of Business Psychology’s Excellence in Employee Engagement award for developing HMCTS’ people proposition. Antonia has worked in three of the ‘big five’ government Departments, all of which were undergoing major organisational transformation, after starting her career at the University of Sheffield and Rolls-Royce. She is currently pursuing a doctorate focusing on high-quality working relationships in organisations.

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Emily Stanley

Organisation Capability Consultant

Emily Stanley is an Employee Engagement Consultant at HM Courts & Tribunals Service (part of the Ministry of Justice). Emily is passionate about creating the sort of working environment in which we can all thrive, fulfil our potential and support each other. She draws on 13 years’ experience designing learning and development solutions and is a lean practitioner in her role.

Now, Emily is supporting employees through the largest reform of the justice system in history by designing and delivering engagement consultancy and interventions. As part of this role she leads a network of Lead Engagement Champions comprising senior leaders across the business. Emily’s motivation is to create an engagement confident organisation where leaders at all levels understand what true employee engagement is and how they can contribute to achieving it. She also strives to support them to make best use of their engagement insight gained through employee surveys and other sources.

Emily also leads on embedding organisational values in HMCTS and delivered a highly innovative communications campaign to raise awareness of our values and encourage colleagues to live them every day, particularly as we move through change. The scale of the campaign, creativity, and opportunities to show our organisation at its best in our ‘year of values’ campaign had not been tried before. Emily was shortlisted for a HM Courts & Tribunals Service award in recognition of this.

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Martin Power

Employee Health and Wellbeing Manager

Martin has been the Employee Health and Wellbeing Manager at KP Snacks for the past 2 years and 9 months

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Tim Kensey

HR Director, Corporate

Tim started his career with Price Waterhouse then moved into Human Resources starting with Reward and Policy roles before taking on more Generalist activities.

He is currently the HR Director, Corporate for Nomad Foods, whose brands include Birds Eye, Aunt Bessies, Goodfella’s, Findus and Iglo, covering markets from Portugal through to Finland. He has a passion for Employer Branding and Engagement and is currently developing the employee value proposition for Nomad Foods – a new Company with a great heritage. This builds on previous interventions at Nomad Foods, including a common set of values, “our way”, and one HR voice, “Iglo&Me”. These follow previous initiatives such as “My Benefits” at Shell and “MyCar” at BOC.

Broad HR expertise includes Strategy, M&A, Employer Branding & Engagement, Reward & Policy Development, Business Partnering, Change Management, Talent Management, Recruitment, HR Systems and HR Services.

He has worked in complex international, multi-business matrix-delivery environments including Nestlé, Shell, L’Oreal (The Body Shop) and Nomad Foods.

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Martin Kersey

Executive Director Human Resources & Charity Trustee

An experienced UK and International HRD with track record of delivering sales and profit growth, at global, european and national level. Powerful combination of successful strategic and operational leadership in large and small organisations.

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Teresa Chandler

Senior HR & Training Business Partner

I love people and I am passionate about employee engagement and development. I am a practical and commercial OD and HR professional with a track record of international strategic and operational roles.

Over the years I have gained experience across a broad spectrum of HR disciplines including learning and development, business partnering, talent management, employee engagement, employment relations, change management, HR setup and management, resourcing, remuneration, global mobility and business expansion/restructuring. I have advised corporate and management teams, managed cross cultural/remote teams and have a proven record of achievement and delivery of complex and regional HR projects. I have also been a coach to external clients in fee earning roles across various sectors.

Strengths include strategic business partnering, project delivery within tight timescales and consistently exceeding demanding service standards, resilience to work in a demanding environment with the ability to manage and drive forward change, exceptional interpersonal and communication skills both verbal and written.

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James Hampton

Head of Learning and Development

James’ varied and extensive experiences in the Military, Further Education and most recently private sector Retail at Seasalt have enabled him to take a unique view on people development and employee engagement.  Since joining Seasalt in 2017, James has redesigned the learning strategy from a traditional order taker to modern business aligned provision, focussing on Leadership capability and performance.

Seeing Leadership as the key enabler to employee engagement has seen James gain recognition from the Learning and Performance Institute for Seasalt’s Leading people programme that focusses Seasalt Leaders on Emotional Intelligence, Coaching and High performance teams.

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Georgie Mills

Head of HR – Retail

Starting her career working with charities, social enterprises, public sector and most recently joining Seasalt in 2017,  Georgie is deeply passionate about great people based HR practices that add value and most importantly make a positive impact.  Georgie has established business partnering at Seasalt, acting as a true partner driving the people agenda whilst maintaining a commercial focus.  Seasalt’s success is driven by our fantastic people, Georgie sees employee engagement as the key to unlocking potential for our people and the business.

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Joanne Carlin

Director of People & Development

A determined and resilient People Director, combining strong functional excellence with a thorough commercial understanding, resolving problems by getting to the heart of the issue and delivering solutions. Recognised for being fair and straight with people, influencing at all levels through understanding individual motivations and key pressure points.

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Melissa Harper

Senior Vice President of Talent and Inclusion

In this leadership role, Melissa is responsible for developing, transforming and executing global talent strategies that drive a high-performance culture of innovation and inclusion at Bayer.

Melissa brings her nearly 10 years’ experience at Monsanto, acquired by Bayer, to lead enterprise wide talent transformation. Through best in class operational capabilities and analytics, Melissa developed a global function at Monsanto responsible for attracting talent, development, ensuring an inclusive environment, shaping a digital culture, and delivering talent needs that align to strategic business goals and preparedness for the future workforce.

She has been recognized as a Diverse Business Leader and as a Top Executive in Corporate Diversity. Melissa began her career at Spencer Stuart Executive Search and later served as Senior Vice President of Talent Acquisition at Whirlpool Corporation and Wachovia.

Melissa is from Chicago, IL, and received her BA in Psychology from Roosevelt University, and her MBA from the Keller Graduate School of Management. She is on the Boards of the St. Louis YMCA, Diversity Awareness Partnership, and St. Louis Mosaic Project

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Aine Murphy

Head of Internal Communications and Engagement

Confident internal communications leader, with over seven years experience in the charity sector. A real passion for employee engagement, creating internal brand ambassadors and shaping and developing organisational culture. Experienced in relationship building, creating engaging content, planning and delivering innovative communications campaigns and intranet redesigns. Available for conference speaking opportunities.

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Debbie Whittingham

Head of People Engagement and Communications

Debbie has 20 years of experience in communication roles and is currently Head of People Engagement and Communications for Xoserve

Key strengths and abilities are:-

  • Translating organisational objectives into creative corporate communications and Employee Engagement strategies and programmes
  • Leading organisations in all areas of communications and exercising strong judgement in the development and delivery of engaging, consistent and accurate key messages to defined audiences
  • Leading a team of communications specialists to devise, develop and implement internal and external communications programmes
  • Proposing and managing ideas, themes and timescales for communications projects and campaigns

Debbie has a passion for Employee Communication and culture and making the workplace an engaging exciting place to be

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Chris Newstead

Head of Internal Communications

Chris Newstead MCIPR has been Head of Internal Communications at Wellcome for the past 8 years. For the 15 years before he was in marketing and PR working in telecoms & broadcast.

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Denise Sanderson-Estcourt

HR, Learning & OD Business Partner

Denise has worked in a range of sectors and roles in her 20 year plus career which started in the hospitality industry. She has been in her current role for 4 years and had lead a number of corporate projects in that time. Denise has held a number of Organisational Development roles, in the NFP sector, since 2003. Denise is a HR professional with a strong Internal Communications focus, with training as an OD Practitioner and a certificate in Change Management. She has also been on a Board of Trustees for 8 years as the HR specialist. Outside of the field of HR, Denise is a trained image consultant.

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Paul Neville

Organisational Design and Development Lead

Experienced in leading organisational Transformation that is purpose, values and person centred.

A Torbert Strategist, experienced in creating a learning organisation culture and leadership development programmes that led to personal and organisational transformations and sustainable performance improvement.

Experienced in creating a strengths based organisation where talent management and talent acquisition had ‘playing to strengths’ embedded in leader/manager practices and process.

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Ramkumar Chandrasekaran

HR Director
  • HR Director, Tata Consultancy Services (TCS) – UK& Ireland; TCS UK is one of the largest IT services Company in UK with more than 18,000 employees and £2 Billion+ in revenue
  • Global experience of 20 years spanning different countries (United Sates, India and UK)
  • Previous roles include Head of HR of Retail Business Unit in TCS, and Head  Staffing – TCS North America (based in New Jersey, Unite States) and several other leadership roles
  • Recognized in TCS for key initiatives in HR Transformation, Mergers and Acquisitions, Leadership Development, Employee Health and Safety and deployment of HR practices at scale across the organization
  • Certified Compensation Professional, Bachelor of Law (B.A, L.L.B), M.B.A (HR), Gold Medalist in Indian Constitutional Law.
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Martha McKenzie-Minifie

Head of Corporate Communications

Martha is Head of Communications and Brand Experience, Wholesale Banking EMEA for global bank ING. She is passionate about storytelling, strategy, diversity and social media and manages the team responsible for external and internal communications, and UK marketing such as marketing communications, events and sponsorships. Her experience in marketing and communications includes almost 10 years as a journalist on daily, weekly and Sunday newspapers and magazines before joining ING in 2009. Martha was previously a spokesperson on consumer economics and appeared on BBC News, Sky News and CNBC during that time. ING UK piloted Dynamic Signal in 2017 to increase employee advocacy and continues to use the platform. As chair of the Diversity and Inclusion Forum UK, she was part of the programme to increase adoption of flex working in 2018/19 – a topic she will speak on at the Engage Summit.

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Katherine FitzGerald

People Director

Katherine is the People Director at Spektrix, the UK’s leading ticketing platform for Arts businesses. She’s responsible for recruiting and retaining the Spektrix team in the UK and North America and is particularly focused on building a diverse talent pipeline and fostering a company culture that enables its people to thrive at work. Having started her career in project finance, Katherine has held a number of strategic and commercial roles in start-ups and established businesses in different countries and has a proven track record in delivering high quality organisational change projects.

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Victoria Silverman

Director of Innovation Enablement

Victoria Silverman is a global engagement specialist who gets results by creating the content and strategy to inspire collaborative behaviours and create the right culture for a business to succeed. Her background is in journalism, teaching and corporate storytelling. Victoria leads global employee engagement for Innovation at Thomson Reuters, now Refinitiv, delivering record breaking, award-winning campaigns.

Victoria has worked for Deloitte, ITV and the Government in editorial, corporate comms and change management roles. In her spare time, she is director of The Missing Manual Ltd, founder of the parenting online community BeTeenUs.com, and a communications lead for the charity Urban Synergy.

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Debbie Bennett-Jackson

Marketing Consultant

Debbie is a Chartered Marketer with 20 years’ experience in marketing, engagement and change communications.

Skilled in the design, development and delivery of award winning strategies to support sustainable growth and transformation within highly competitive markets.  Debbie’s passion lies in supporting organisations to embrace change and recruit, retain and develop their people.

https://uk.linkedin.com/in/debbie-bennett-jackson-9bbb1711

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Wendy Macdonald

HR Director UK and Ireland

I am a focussed and experienced HR Professional with a proven track record in delivering effective HR solutions that maximise business performance and profitability.

I have significant experience in multi-site organisations, and enjoy working as part of an ambitious and enthusiastic team.

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Natasha Harris

HR Director

Natasha is a results-driven Human Resources professional with a proven track record of building effectiverelationships, embedding lasting change and uplifting management capability within Private and Publicsector organisations. She is a strong, committed and credible leader.

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Paul Bennun

VP Internal Communications and Involvement

Comms chap who uses messaging, events and behaviours to make people’s work lives more rewarding.The bunch of letters after my name help me explain why happy people are good for business results (BA,MA, PgDip, CIIC…)

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Vikki Matthews

Chair of the Board of Governors

Vikki is an HR executive and practitioner with experience of leading HR functions in the public and private sectors, nationally and internationally. For many years she led HR teams in Nike Europe and globally, and more recently she was the Chief Talent Officer for Plymouth University before setting up Matthews & More, her consulting business in 2016. Vikki continues to work with Plymouth University as an Associate lecturer in HR supporting their MBA, CIPD and leadership programmes.

Vikki Chairs a Multi Academy Trust and is on the Board of Torbay and South Devon’s NHS Foundation Trust as the Non-Executive Director, responsible for culture and employee engagement.  She is also the Company Secretary for a small education charity which uses the self-managed learning approach to increase outcomes for young people who are not in mainstream education.

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Richard Saundry

Associate Professor (Reader) in Human Resource and Leadership Studies

Richard Saundry is Professor of HRM and Employment Relations at Plymouth University. He is one of the UKs leading experts in the management of workplace conflict. Richard started his working life at the National Union of Mineworkers where he was Head of Industrial Relations, and subsequently worked at the Universities of Leeds and Central Lancashire. He is an author of ‘Managing Employment Relations’ the core CIPD text for Employee Relations and a co-editor of a book ‘Reframing Resolution’ published in 2016 by Palgrave Macmillan. His work has been published in a wide range of leading international academic journals including the British Journal of Industrial Relations, Human Relations, Human Resource Management Journal and Work Employment and Society. He is currently working on a major project funded by the Economic and Social Research Council (ESRC) investigating the link between conflict competence, employee engagement and productivity.

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Dace Kalnina

Internal Communication Professional

A civil servant in the European Commission. With a solid background in learning and development and expertise in internal communication, I have been working with staff engagement and cultural change questions since 2013.

My role has been to connect the dots between the strategy and implementation, to create opportunities for real conversatioins to happen, to hear what has not been said and read what has not been written.

I’m always curious to learn what makes the people to go an extra (s)mile.

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Olga Muravjova

Organisational Development and Staff Engagement Consultant

As an in-house consultant at the European Commission over the last 7 years my work includes a variety of strategic consulting services such as supporting clients with consulting in different areas linked to organisational development; identification and analysis of customer and stakeholder needs, designing and hosting engagement processes in all Commission services and with managers and staff at all levels: senior leadership development seminars, large-scale strategic conversations, stakeholder consultations, expert meetings, policy-making workshops, long-term change projects; supporting the development of the participatory leadership community of practice. I am confident that the participatory leadership practice helps deepen individual and collective learning and creates shared responsibility for action.

After I left my home-city Vilnius 14 years ago, my road has been that one of a Lithuanian discovering how it feels to be European. I hold a graduate degree in Organisational Development and Management Consulting from the University of Lund.

I love spending time with my family and friends, being challenged, travelling the world and discovering the wonders of gastronomy (a bit of a foodie :)).

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Polly McAllester

Leadership Development Director

Polly McAllester has been working for Bruntwood for the last 12 years. She has been in her role as Leadership Development Director for the past 6 months

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Samantha Rope

Group HR Director

Sam is accountable for the group wide People Strategy which incorporates the Security, Construction Logistics and Aviation divisions within the Wilson James Group.

Prior to Wilson James, Sam held several HRD roles across the public and private sector.  Her experience has seen her lead significant people and technology transformations including deployment of cloud based people solutions, using technology to enable mobile and flexible working and supporting integrated learning for complex partnerships.

Prior to working in HR, Sam had a 15 year career in recruitment, working at board level in both the UK and Australia.  Here she delivered a range of solutions including RPO for large blue chip organisations where technology transformation enabled improved service delivery and organisational efficiency.

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Grainne Kelly

Human Resources and Securitas Operations Centre Director

Grainne Kelly, Human Resources Director and Security Operations Centre Director, started her career on the Safeway Graduate Management programme. Following four successful years Grainne joined the security industry as a contract manager.

With over 24 years’ successful experience in the sector, Grainne held several senior management and director level positions with both Reliance Security and Securitas UK.

In her current role Grainne combines both her commercial and operational excellence expertise, with her passion for people and employee engagement.

In a traditionally tough sector, Grainne has been at the forefront of driving the Securitas employee engagement strategy to redefine every touchpoint of the employee life cycle.

With a particular interest in promoting fair pay, gender diversity and health and wellbeing, Grainne has been instrumental in Securitas UK being certified as a Top Employer UK 2019 and recognised as a service provider working with the Living Wage foundation.

Grainne won the Woman in Security Award 2015 for her contribution to the Security Industry and is an alumnus of the prestigious University of Stirling.

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Adrienne Glad

Head of Internal Engagement/Head of Network

Adrienne is the Head of Internal Engagement/Head of Network at CDC Group where she has built a new internal communications function at the organisation over the last two and a half years, while defining and shaping its culture as it grows and expands globally. Prior to that, she spent 9 years at Pearson where she held global roles focused on strategic internal messaging, engagement and relationship-building. Adrienne has lived in the USA, Japan, China and UK each for several years and holds a Master’s of Education in Applied Linguistics, a Master’s of Research in Intercultural Communication and is currently doing her doctoral research on organisational culture, business management and anthropology approaches to corporate values and internal culture.

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Nick Henley

Head of Talent Development, International

I enable customer and employee engagement through behaviour change.

In my career, I have helped FTSE and global companies produce change, enhance employee and customer engagement, and grow tomorrow’s leaders. I do so by connecting financial and strategic factors to organisational and behavioural change.

Capabilities include leadership development, change, team development, L&D strategy, employee engagement and enhancement of organisational culture, and coaching of senior leaders. I have also helped companies navigate change and implement change programmes with buy-in at all levels.

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Megan Butler

PhD Candidate

Is AI real? How is it impacting HR? How can professionals navigate this new technology? These are some of the questions that Megan is working to answer in her research. As a PhD candidate at Leeds University and research analyst at CognitionX, Megan works closely with both industry and academia to map the market, understand the technology, and provide insights and advice to HR professionals and business leaders.

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Michelle Carvill

Founder and Director

Michelle Carvill is a strategic marketer, digital agency founder and three times published author in the digital marketing and social media space. Her latest book, published by Kogan Page, May 2018 – ‘#GetSocial – Social Media Strategy and Tactics for Leaders’, helps leaders and game changers understand social media from a strategic perspective and gain confidence with the social technologies and digital transformation. Proud to be Shortlisted for The Business Book Awards 2019 – Leadership Category.

Social and digital technologies continue to pervade our lives and social media is fast becoming a leadership core competence. Ignoring social technologies is no longer an option.

Michelle’s mission is two-fold; 1) Educating leaders, leadership teams and game changers (whether technophobes or tech-savvy) about the digital and social landscape and the competitive advantage social media and digital transformation can bring and 2) Equipping leaders and game changers with enough strategic insight and practical tactics so that they can build effective digital footprints both personally and for their organisations and communicate confidently.

For over 10 years Michelle has championed social media, educating, implementing, managing, coaching and consulting literally thousands of people across a range of events and organisations, including the BBC, PWC, LinkedIn, ACC, Air Products, Norbord Europe, Tottenham Hotspur Foundation, Oxford Farming Conference, PR Week, ICAEW, CIM, IDM, to name but a few. Her insights, models, frameworks and know-how are based on years of applied experience, learning, testing, adapting, tuning in and understanding what really works.

Michelle is known as a genuine thought-leader, something that many CEOs, leaders and game-changers are striving for daily. She is a regular contributor to BBC Radio, the Institute of Directors, CIM and numerous magazines and trade journals as an expert in the field of social media and digital.

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Michael Dean

Director of Employee Experience

Michael is director of employee experience at Peakon, the employee engagement platform. As one of the organisation’s first employees he joined the fledgling business in 2015.

Prior to his current role, he was instrumental in formulating the methodology that unpins Peakon as the director of organisational development science. He also supported enterprises in their adoption of real-time employee feedback and agile HR processes, working closely with Capgemini, easyJet, and Reach plc.

Today, Michael ensures that the day-to-day experience of working at Peakon aligns with the organisation’s values and enables everyone to reach their full potential.

Originally from the UK, he has spend the last eight years living in Copenhagen. He now shares his time between Peakon’s offices in the Danish capital, London, New York, Berlin and Auckland.

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David Bowman

Intranet and Digital Workplace Consultant

David heads up Content and Code’s products team and leads clients strategies for implementation of intranets and digital workplaces on Office 365.  David has worked with Microsoft for over 15 years and delivered 100’s of intranet projects both in a technical and a leadership capacity.  David now splits his time between managing Fresh – Content and Code’s intranet platform – and helping clients get employees engaged with all that the Microsoft cloud platform has to offer.

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Adam Wilcock

Design & Multimedia Manager

Adam leads the European Communications department for Office Depot Europe regarding digital projects, user adoption and change communications where technology and design are the primary focus. Having a background in video production, design, project management and communication writing, Adam’s focus on people bridges the gap between technology implementation and effective communication.

2019 Topic Streams

Employee and Customer Engagement, Links to Performance and Profitability
Reward, Recognition and Wellbeing 

Internal Communications and Voice of the Employee
Future of Workplace/Digital Workplace
Learning and Development
Employee Engagement Strategy and Leadership
Evolution of Workforce 

Transformation and Change Management

Print

2019 Platinum Sponsors

2019 Gold Sponsors

2019 Bronze Sponsors

Agenda

  • Plenary
  • Hall 1
  • Hall 2
  • Hall 3
09:00 - 09:05

Chair’s Opening Remarks

09:05 - 09:35

Using AI to create a culture where the best talent wants to stay

Dr Sanja Licina, PhD, Future of Organisations, Globant

Employee retention is a hot topic for HR leaders. It’s important for them to keep a pulse of how happy, or frustrated, employees feel, how well they’re acclimating to the organization, and how likely they are to stay. However, often times HR leaders have limited resources to truly understand where their employees stand, let alone have the information early enough to effectively take action before the best employees end up leaving.

This is where technology, specifically AI, can come into play. AI has the potential to recognize patterns well beyond what we are capable of and do so at hyperspeed. The right technology can collect behavioral data from employees across departments, offices, states, and countries and analyze the different behaviors both of employees who are still with the company, as well as those who have left. HR can then take this data and insights to develop strategic plans to better retain their key talent. AI is an essential sidekick for HR leaders in this equation. While AI analyzes data and standardizes routine tasks, HR teams can get down to the actual “human relations” of their business and provide that empathy and engagement to bring the plans to life. Ultimately, as the HR field continues to develop, AI will play an increasingly significant role in helping organisations prevent attrition and create a happier and healthier workplace culture for everyone.

Attendees will learn:

  • How to integrate AI into HR processes and augment, not replace human intelligence and empathy in the workplace
  • How insights from AI can be used to analyze patterns and create a healthier organizational culture
  • What actions HR professionals can take to be proactive in reducing employee attrition

Sanja Licina

Globant
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Sanja Licina

Future of Organisations

Sanja Licina, Ph.D., is a leader of Globant’s Future of Organizations studio, where, by leveraging technology and AI, she crates platforms that help organizations transform their culture. She is a huge believer that technology can enhance humanity, and that we have a tremendous opportunity to build a better space inside of organizations to help employees become the best versions of themselves. Prior to joining Globant in 2017 she led several different business units at CareerBuilder. Sanja has managed international teams while living in Chicago, London, and currently from Buenos Aires. Sanja graduated with a doctorate in Industrial and Organizational Psychology from DePaul University and later obtained an executive MBA from Kellogg School of Management. She has spoken at numerous conferences and some of her research has been featured in publications such as TIME, The Wall Street Journal, and Forbes.  

 

09:35 - 09:55

BRIGHTON AND HOVE ALBION FC Case Study

Paul Barber, Chief Executive and Chairman, Brighton and Hove Albion FC

Paul Barber

Brighton & Hove Albion FC
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Paul Barber

Chief Executive and Deputy Chairman

Paul has been the Chief Executive at Brighton & Hove Albion FC for nearly 7 years. He was appointed as Deputy Chairman 4 months ago.

09:55 - 10:15

Expert Speaker TBC

10:15 - 10:35

Zara Case Study

Pablo Camba, Regional HR Manager North of UK, Zara

Pablo Camba

Zara
X

Pablo Camba

Regional HR Manager North of UK

Pablo has been the Regional HR Manager North of UK for Zara for the last year

10:35 - 10:55

Coffee and Networking

10:55 - 11:00

Chair’s Opening Remarks

EMPLOYEE & CUSTOMER ENGAGEMENT, LINKS TO PERFORMANCE & PROFITABILITY – PART ONE

11:00 - 11:20

Just Eat Case Study

Iselin Lovold, Group Head of Restaurant Operations, Just Eat

Iselin Lovold

Just Eat
X

Iselin Lovold

Group Head of Restaurant Operations

Finding solutions to complex business challenges gets me really excited. Be it growing a small business from point A to point B, implementing a new technology into a global organization, or integrating a new business model into a going concern – the elements that successfully drive change are universal. The complex set of stakeholders, the narrowing down and alignment of priorities, objectives and goals; uncovering and deciding on the path forward, whittling down the plan of action items, and finally the beauty of execution and implementation. Like a business sculptor chiseling away at the yet unformed project rock, the brand of change management I subscribe to is as much an art, as a science.

11:20 - 11:40

eXPERT Speaker: Zoho

Speaker: TBC

11:40 - 12:00

Kelly Storage Case Study

Helen Martin, Employee Engagement and Culture Lead, Kelly’s Storage

REWARD RECOGNITION AND WELLBEING PART ONE

12:00 - 12:20

The Big Issue Foundation Case Study

Stephen Robertson, CEO, The Big Issue Foundation

Stephen Robertson

The Big Issue Foundation
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Stephen Robertson

CEO

Stephen has been CEO at the Big Issue Foundation since July 2007. His previous role was Director of Commercial Operations at Shelter, where he had responsibility for a chain of 100 charity Stores, a mail-order business and a Training business primarily focusing on Housing professionals. Stephen was a member of the Senior Management Team with cross organisational responsibility for the strategic management of the Charity. Stephen was at Shelter for 13 years.

Stephen helped found and ultimately chaired the professional body that represents the majority of Charity Retailers in the UK, ‘The Association of Charity Shops’. Stephen is a Trustee of the homeless health care charity, London Pathway, a Trustee of TRAID, a charity committed to protecting the environment and reducing world poverty by recycling and campaigning at home and Chair of the Board of Trustees of Shoreditch Town Hall Trust.

12:20 - 12:40

eXPERT Speaker: TBC

Speaker: TBC

12:40 - 13:00

Ministry of Justice Case Study: Creating a Values-Based Organisation in HM Courts & Tribunals Service

ANTONIA DIETMANN, Organisation Capability HMCTS, HM COURTS & TRIBUNALS SERVICE
eMILY sTANLEY, Organisation Capability Consultant, HM COURTS & TRIBUNALS SERVICE

HMCTS is responsible for the administration of criminal, civil and family courts and tribunals in England and Wales – and non-devolved tribunals in Scotland and Northern Ireland. We handle about four million cases a year, operate from around 350 courthouses and tribunal centres, and employ approximately 15,000 people, most of whom are frontline, operational staff. We launched a once in a generation transformation programme of our services in 2016. To enable the culture change that underpins our transformation we wanted to re-connect our employees with our organisational values: Purpose, Humanity, Openness, and Together. These values link us to our parent department, the Ministry of Justice (MoJ), and all the other agencies of the MoJ. In January 2018 we started a year-long values communications and engagement campaign. It started and ended with a survey measuring awareness of the values. We developed innovative tools, workshops, and media to help people explore what our values means to them and find ways to live them every day at work. This session will share what we did and what we learned from our year of values.

Antonia Dietmann

HM Courts & Tribunals Service
X

Antonia Dietmann

Organisation Capability HMCTS

Antonia Dietmann is a senior HR leader at HM Courts & Tribunals Service (part of the Ministry of Justice). She has previously been Deputy Director of Organisation Capability and Head of Employee Engagement supporting employees through the largest reform of the justice system in history. Early experiences researching workplace bullying amongst teachers and sexual harassment in the Armed Forces impressed upon her the negative impact of working relationships gone wrong. As such, she is passionate about the fundamental need for meaningful work relationships as a key driver of successful business outcomes. To enable this, Antonia brings psychological evidence and creativity together to deliver sustainable interventions at a large scale. These draw on nearly 15 years’ experience as an Occupational Psychologist with expertise in research/ evaluation, organisation & leadership development, inclusion and wellbeing. During this time Antonia has also been Chair of the UK’s Division of Occupational Psychology (part of the British Psychological Society). In recognition of her high-quality work on inclusion at the Department for Work & Pensions, Antonia was awarded the UK’s Occupational Psychology 2017 Practitioner of the Year. She has also won the Association of Business Psychology’s Excellence in Employee Engagement award for developing HMCTS’ people proposition. Antonia has worked in three of the ‘big five’ government Departments, all of which were undergoing major organisational transformation, after starting her career at the University of Sheffield and Rolls-Royce. She is currently pursuing a doctorate focusing on high-quality working relationships in organisations.

Emily Stanley

Her Majesty's Courts & Tribunal Service
X

Emily Stanley

Organisation Capability Consultant

Emily Stanley is an Employee Engagement Consultant at HM Courts & Tribunals Service (part of the Ministry of Justice). Emily is passionate about creating the sort of working environment in which we can all thrive, fulfil our potential and support each other. She draws on 13 years’ experience designing learning and development solutions and is a lean practitioner in her role.

Now, Emily is supporting employees through the largest reform of the justice system in history by designing and delivering engagement consultancy and interventions. As part of this role she leads a network of Lead Engagement Champions comprising senior leaders across the business. Emily’s motivation is to create an engagement confident organisation where leaders at all levels understand what true employee engagement is and how they can contribute to achieving it. She also strives to support them to make best use of their engagement insight gained through employee surveys and other sources.

Emily also leads on embedding organisational values in HMCTS and delivered a highly innovative communications campaign to raise awareness of our values and encourage colleagues to live them every day, particularly as we move through change. The scale of the campaign, creativity, and opportunities to show our organisation at its best in our ‘year of values’ campaign had not been tried before. Emily was shortlisted for a HM Courts & Tribunals Service award in recognition of this.

13:00 - 14:00

Lunch and Networking

INTERNAL COMMUNICATIONS AND VOICE OF THE EMPLOYEE – PART ONE

14:00 -14:20

Akzonobel Case Study

Wendy MacDonald, HR Director UK and Ireland, Akzonobel

Wendy Macdonald

AkzoNobel
X

Wendy Macdonald

HR Director UK and Ireland

I am a focussed and experienced HR Professional with a proven track record in delivering effective HR solutions that maximise business performance and profitability.

I have significant experience in multi-site organisations, and enjoy working as part of an ambitious and enthusiastic team.

14:20 - 14:40

eXPERT Speaker: Interact

Speaker: TBC

14:40 - 15:00

Royal College of Physicians Case Study

Denise Sanderson-Estcourt, HR Learning and OD Business Partner, Royal College of Physicians

  • We announced it on World Values Day 2017 and delivered our values against a project plan in time for the same event in 2018.
  • The project had the CEO as it’s sponsor.
  • A project team was set up and trained by an external ‘belonging’ expert* to deliver workshops to all our colleagues.
  • *who was also our external guide, brought in as required e.g. in some leadership meetings.
  • We did face to face sessions, intranet chats, a showcase, and ‘voting’ session engaging everyone from our Exec Directors to some of our external stakeholders (in part through historical data).
  • The project ran in parallel with the development of a code of conduct for our members connected to the NHS.
  • Once agreed, we communicated them internally and externally, and engaged views about how to embed them and take them forward.
  • We ran a picture competition, delivered presentations and maintained our intranet presence on the subject.
  • At this time the work continues through presentations and values being added in as reference points to our HR paperwork and training. We will measure our success through our regular opinion surveys and through continued engagement: Recently, for example, the OD group members played roving reporters to gather stories about how the values were being ‘used’ within departments!

Denise Sanderson-Estcourt

Royal College of Physicians
X

Denise Sanderson-Estcourt

HR, Learning & OD Business Partner

Denise has worked in a range of sectors and roles in her 20 year plus career which started in the hospitality industry. She has been in her current role for 4 years and had lead a number of corporate projects in that time. Denise has held a number of Organisational Development roles, in the NFP sector, since 2003. Denise is a HR professional with a strong Internal Communications focus, with training as an OD Practitioner and a certificate in Change Management. She has also been on a Board of Trustees for 8 years as the HR specialist. Outside of the field of HR, Denise is a trained image consultant.

TRANSFORMATION & CHANGE MANAGEMENT

15:00 - 15:20

Nomad Foods Case Study

Tim Kensey, HR DIRECTOR, CORPORATE, Nomad Foods

Through Nomad Foods we have brought together very different businesses, BirdsEye Iglo and Findus – never an easy process. But with a highly centralised model in Birds Eye Iglo and a very decentralised model in Findus such an integration was an even greater challenge.

We wanted to create one company with one vision and one supporting set of values for 4,000 employees across 13 countries, 15 offices and 9 factories.

To achieve our ambition we had widespread restructuring and reorganisation, ongoing newsletters, quarterly CEO webcasts, a new culture survey, the launch of a new performance management framework, one approach to talent management and the launch of the Nomad Foods People Awards.

We achieved this in tight timeframes and are now experiencing ongoing great business results and ever-increasing levels of employee engagement.

Tim Kensey

Nomad Foods Europe
X

Tim Kensey

HR Director, Corporate

Tim started his career with Price Waterhouse then moved into Human Resources starting with Reward and Policy roles before taking on more Generalist activities.

He is currently the HR Director, Corporate for Nomad Foods, whose brands include Birds Eye, Aunt Bessies, Goodfella’s, Findus and Iglo, covering markets from Portugal through to Finland. He has a passion for Employer Branding and Engagement and is currently developing the employee value proposition for Nomad Foods – a new Company with a great heritage. This builds on previous interventions at Nomad Foods, including a common set of values, “our way”, and one HR voice, “Iglo&Me”. These follow previous initiatives such as “My Benefits” at Shell and “MyCar” at BOC.

Broad HR expertise includes Strategy, M&A, Employer Branding & Engagement, Reward & Policy Development, Business Partnering, Change Management, Talent Management, Recruitment, HR Systems and HR Services.

He has worked in complex international, multi-business matrix-delivery environments including Nestlé, Shell, L’Oreal (The Body Shop) and Nomad Foods.

15:20 - 15:40

eXPERT Speaker: TBC

Speaker: TBC

15:40 - 16:00

Trinity Laban Case Study

Paul Neville, Organisational Design and Development Lead, Trinity Laban

Paul Neville

Trinity Laban
X

Paul Neville

Organisational Design and Development Lead

Experienced in leading organisational Transformation that is purpose, values and person centred.

A Torbert Strategist, experienced in creating a learning organisation culture and leadership development programmes that led to personal and organisational transformations and sustainable performance improvement.

Experienced in creating a strengths based organisation where talent management and talent acquisition had ‘playing to strengths’ embedded in leader/manager practices and process.

16:00 - 16:30

Coffee and Networking

REWARD RECOGNITION & WELLBEING PART TWO

16:30 - 16:50

KP Snacks Case Study

Martin Power, EMPLOYEE HEALTH AND WELLBEING MANAGER, KP Snacks

Martin Power

KP Snacks
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Martin Power

Employee Health and Wellbeing Manager

Martin has been the Employee Health and Wellbeing Manager at KP Snacks for the past 2 years and 9 months

16:50 - 17:10

eXPERT Speaker: TBC

Speaker: TBC

17:10 - 17:30

The Manager Magnet – how Managers energise Employee Engagement

Nick Henley, HEAD OF TALENT DEVELOPMENT, INTERNATIONAL, AOL International

Managers are the key component of Engagement, influencing approximately 0.78 of the relationship. This talk introduces the critical capabilities managers need in order to energise their teams.

Nick Henley

AOL International
X

Nick Henley

Head of Talent Development, International

I enable customer and employee engagement through behaviour change.

In my career, I have helped FTSE and global companies produce change, enhance employee and customer engagement, and grow tomorrow’s leaders. I do so by connecting financial and strategic factors to organisational and behavioural change.

Capabilities include leadership development, change, team development, L&D strategy, employee engagement and enhancement of organisational culture, and coaching of senior leaders. I have also helped companies navigate change and implement change programmes with buy-in at all levels.

17:30 - 18:30

Drinks and Networking

10:55 - 11:00

Chair’s Opening Remarks

FUTURE OF WORKPLACE/digital workplace PART ONE

11:00 - 11:20

Employee Engagement at TATA CONSULTANCY SERVICES

Ramkumar Chandrasekaran, HR Director, TATA CONSULTANCY SERVICES

How employee Engagement in TCS is helping the organization’s business transformation journey.

Ramkumar Chandrasekaran

Tata Consultancy Services
X

Ramkumar Chandrasekaran

HR Director
  • HR Director, Tata Consultancy Services (TCS) – UK& Ireland; TCS UK is one of the largest IT services Company in UK with more than 18,000 employees and £2 Billion+ in revenue
  • Global experience of 20 years spanning different countries (United Sates, India and UK)
  • Previous roles include Head of HR of Retail Business Unit in TCS, and Head  Staffing – TCS North America (based in New Jersey, Unite States) and several other leadership roles
  • Recognized in TCS for key initiatives in HR Transformation, Mergers and Acquisitions, Leadership Development, Employee Health and Safety and deployment of HR practices at scale across the organization
  • Certified Compensation Professional, Bachelor of Law (B.A, L.L.B), M.B.A (HR), Gold Medalist in Indian Constitutional Law.
11:20 - 11:40

eXPERT Speaker: Poppulo

Speaker: TBC

11:40 - 12:00

REFINITIV Case Study

Victoria Silverman, DIRECTOR OF INNOVATION ENABLEMENT, Refinitiv

Victoria Silverman

Refinitiv
X

Victoria Silverman

Director of Innovation Enablement

Victoria Silverman is a global engagement specialist who gets results by creating the content and strategy to inspire collaborative behaviours and create the right culture for a business to succeed. Her background is in journalism, teaching and corporate storytelling. Victoria leads global employee engagement for Innovation at Thomson Reuters, now Refinitiv, delivering record breaking, award-winning campaigns.

Victoria has worked for Deloitte, ITV and the Government in editorial, corporate comms and change management roles. In her spare time, she is director of The Missing Manual Ltd, founder of the parenting online community BeTeenUs.com, and a communications lead for the charity Urban Synergy.

FUTURE OF WORKPLACE/DIGITAL WORKPLACE PART TWO

12:00 - 12:20

Wellcome Case Study: In Pursuit of the 4-day Week

Chris Newstead, Head of Internal Communications, Wellcome

Wellcome is serious about understanding the benefits of a 4-day working week. Since October 2018 we have been exploring and researching the complexities involved in implementing a 4-day week within our organisation of 800 people. We’ve been working with consultants, LEK, across 2019 and a decision was made in April by our governing body about whether this was something we could successfully trial. Chris Newstead, Head of Internal Communications, will explore the rationale behind the proposition and the process that led to a decision, and what we can all learn from looking to work less to achieve more.

Chris Newstead

Wellcome
X

Chris Newstead

Head of Internal Communications

Chris Newstead MCIPR has been Head of Internal Communications at Wellcome for the past 8 years. For the 15 years before he was in marketing and PR working in telecoms & broadcast.

12:20 - 12:40

Employee Engagement In the Age of Automation

mICHAEL Dean, Director of Employee Experience, Peakon

Michael Dean

Peakon
X

Michael Dean

Director of Employee Experience

Michael is director of employee experience at Peakon, the employee engagement platform. As one of the organisation’s first employees he joined the fledgling business in 2015.

Prior to his current role, he was instrumental in formulating the methodology that unpins Peakon as the director of organisational development science. He also supported enterprises in their adoption of real-time employee feedback and agile HR processes, working closely with Capgemini, easyJet, and Reach plc.

Today, Michael ensures that the day-to-day experience of working at Peakon aligns with the organisation’s values and enables everyone to reach their full potential.

Originally from the UK, he has spend the last eight years living in Copenhagen. He now shares his time between Peakon’s offices in the Danish capital, London, New York, Berlin and Auckland.

12:40 - 13:00

LEEDS UNIVERSITY Case Study

Megan Butler, PHD CANDIDATE, LEEDS UNIVERSITY

Megan Butler

Leeds University
X

Megan Butler

PhD Candidate

Is AI real? How is it impacting HR? How can professionals navigate this new technology? These are some of the questions that Megan is working to answer in her research. As a PhD candidate at Leeds University and research analyst at CognitionX, Megan works closely with both industry and academia to map the market, understand the technology, and provide insights and advice to HR professionals and business leaders.

13:00 - 14:00

Lunch and Networking

LEARNING & DEVELOPMENT PART ONE

14:00- 14:20

ST ANDREW’S HEALTHCARE Case Study

Martin Kersey, EXECUTIVE DIRECTOR HUMAN RESOURCES, ST ANDREW’S HEALTHCARE

Martin Kersey

St Andrew's Healthcare
X

Martin Kersey

Executive Director Human Resources & Charity Trustee

An experienced UK and International HRD with track record of delivering sales and profit growth, at global, european and national level. Powerful combination of successful strategic and operational leadership in large and small organisations.

14:20 - 14:40

eXPERT Speaker: Clear Review

Speaker: TBC

14:40 - 15:00

Thwaites Case Study

Joanne Carlin, DIRECTOR OF PEOPLE & DEVELOPMENT, Thwaites

Joanne Carlin

Thwaites
X

Joanne Carlin

Director of People & Development

A determined and resilient People Director, combining strong functional excellence with a thorough commercial understanding, resolving problems by getting to the heart of the issue and delivering solutions. Recognised for being fair and straight with people, influencing at all levels through understanding individual motivations and key pressure points.

EMPLOYEE & CUSTOMER ENGAGEMENT: LINKS TO PERFORMANCE & PROFITABILITY – PART TWO

15:00 - 15:20

Waitrose Case Study

Stuart Eames, Retail Innovation Lead, Waitrose

Stuart Eames

Waitrose
X

Stuart Eames

Operational Improvement Manager

Stuart is a passionate and enthusiastic leader in process improvement and lean methodology, working within Waitrose, a tier one British Grocer.

Having spent 16 years running supermarkets and understanding first hand how inefficiency and poor processes lead to employee frustration, Stuart is now leading Operational Improvement for Waitrose, having delivered over £3.5m savings to date.

Stuart launched the Waitrose Partner Ideas scheme in 2015, managing ideas from grass roots. Recently recognised through the Employee Engage Awards 2016. Stuart specialises in employee engagement and has presented on both the subject of engagement and also how employee ideas bring benefits to an organisation.

15:20 - 15:40

eXPERT Speaker: Qlearsite

Speaker: TBC

15:40 - 16:00

Seasalt Cornwall Case Study: Why Leaders Really are the Key to Employee Engagement Success

James Hampton, Head of Development and Engagement, SeaSalt Cornwall
Georgie Mills, Head of HR – Retail , Seasalt Cornwall

Leadership is regularly highlighted as a primary factor in employee engagement, but are we really getting this part of the jigsaw right?

Seasalt Cornwall has experienced rapid growth in the retail sector over the last few years.  It also buck’s the recent trend on the high street and while others are closing Seasalt is opening.

This insightful session will introduce you to Seasalt Cornwall’s approach to leadership, how this and a number of other people interventions are driving their engagement in store, in its distribution centre and head office and how this is leading to high street success.

James Hampton

Seasalt Cornwall
X

James Hampton

Head of Learning and Development

James’ varied and extensive experiences in the Military, Further Education and most recently private sector Retail at Seasalt have enabled him to take a unique view on people development and employee engagement.  Since joining Seasalt in 2017, James has redesigned the learning strategy from a traditional order taker to modern business aligned provision, focussing on Leadership capability and performance.

Seeing Leadership as the key enabler to employee engagement has seen James gain recognition from the Learning and Performance Institute for Seasalt’s Leading people programme that focusses Seasalt Leaders on Emotional Intelligence, Coaching and High performance teams.

Georgie Mills

Seasalt Cornwall
X

Georgie Mills

Head of HR – Retail

Starting her career working with charities, social enterprises, public sector and most recently joining Seasalt in 2017,  Georgie is deeply passionate about great people based HR practices that add value and most importantly make a positive impact.  Georgie has established business partnering at Seasalt, acting as a true partner driving the people agenda whilst maintaining a commercial focus.  Seasalt’s success is driven by our fantastic people, Georgie sees employee engagement as the key to unlocking potential for our people and the business.

16:10 - 16:30

Coffee and Networking

LEARNING AND DEVELOPMENT PART TWO

16:30 - 16:50

ZOOLOGICAL SOCIETY OF LONDON Case Study

Teresa Chandler, SENIOR HR & TRAINING BUSINESS PARTNER, ZOOLOGICAL SOCIETY OF LONDON

Teresa Chandler

Zoological Society of London
X

Teresa Chandler

Senior HR & Training Business Partner

I love people and I am passionate about employee engagement and development. I am a practical and commercial OD and HR professional with a track record of international strategic and operational roles.

Over the years I have gained experience across a broad spectrum of HR disciplines including learning and development, business partnering, talent management, employee engagement, employment relations, change management, HR setup and management, resourcing, remuneration, global mobility and business expansion/restructuring. I have advised corporate and management teams, managed cross cultural/remote teams and have a proven record of achievement and delivery of complex and regional HR projects. I have also been a coach to external clients in fee earning roles across various sectors.

Strengths include strategic business partnering, project delivery within tight timescales and consistently exceeding demanding service standards, resilience to work in a demanding environment with the ability to manage and drive forward change, exceptional interpersonal and communication skills both verbal and written.

16:50 - 17:10

eXPERT Speaker: TBC

Speaker: TBC

17:10 - 17:30

Fuzzy Definitions – Why Most Digital Strategy Fails And How to Overcome It

Michelle Carvill, FOUNDER AND DIRECTOR, Carvill Creative 

Most digital strategy fails due to ‘Fuzzy Definitions’.
Digital Strategy has to be fully understood, anchored and driven from the top. Communication is a human art. Successful leadership demands open and authentic communication. This presentation looks at how digital technologies can be utilised across an organisation – Addressing The Connected Leader, The Connected Organisation and The Connected Employee – and uncovers the necessary success factor that lies at the very heart of organisational connection and what steps to take as a leader to truly connect.

Michelle Carvill

Carvill Creative
X

Michelle Carvill

Founder and Director

Michelle Carvill is a strategic marketer, digital agency founder and three times published author in the digital marketing and social media space. Her latest book, published by Kogan Page, May 2018 – ‘#GetSocial – Social Media Strategy and Tactics for Leaders’, helps leaders and game changers understand social media from a strategic perspective and gain confidence with the social technologies and digital transformation. Proud to be Shortlisted for The Business Book Awards 2019 – Leadership Category.

Social and digital technologies continue to pervade our lives and social media is fast becoming a leadership core competence. Ignoring social technologies is no longer an option.

Michelle’s mission is two-fold; 1) Educating leaders, leadership teams and game changers (whether technophobes or tech-savvy) about the digital and social landscape and the competitive advantage social media and digital transformation can bring and 2) Equipping leaders and game changers with enough strategic insight and practical tactics so that they can build effective digital footprints both personally and for their organisations and communicate confidently.

For over 10 years Michelle has championed social media, educating, implementing, managing, coaching and consulting literally thousands of people across a range of events and organisations, including the BBC, PWC, LinkedIn, ACC, Air Products, Norbord Europe, Tottenham Hotspur Foundation, Oxford Farming Conference, PR Week, ICAEW, CIM, IDM, to name but a few. Her insights, models, frameworks and know-how are based on years of applied experience, learning, testing, adapting, tuning in and understanding what really works.

Michelle is known as a genuine thought-leader, something that many CEOs, leaders and game-changers are striving for daily. She is a regular contributor to BBC Radio, the Institute of Directors, CIM and numerous magazines and trade journals as an expert in the field of social media and digital.

17:30 - 18:30

Drinks and Networking

10:55 - 11:00

Chair’s Opening Remarks

EMPLOYEE ENGAGEMENT STRATEGY AND LEADERSHIP PART ONE

11:00 - 11:20

Microsoft Case Study

Chris Burton, EMEA Location Manager, Microsoft

Chris Burton

Microsoft
X

Chris Burton

EMEA Location Manager

A senior leader in IT, Chris has been at MS for the 6 years. She currently leads a team in Microsoft Customer Services and Support that focuses on employee experience and two key pillars; culture and environment. The team are at the forefront of transformation in support; leveraging employee engagement, work health balance and workplace design for customer success.

11:20 - 11:40

eXPERT Speaker: TBC

Speaker: TBC

11:40 - 12:00

Dazn Case Study

Paul Bennun, VP INTERNAL COMMUNICATIONS AND INVOLVEMENT, Dazn

Paul Bennun

DAZN
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Paul Bennun

VP Internal Communications and Involvement

Comms chap who uses messaging, events and behaviours to make people’s work lives more rewarding.The bunch of letters after my name help me explain why happy people are good for business results (BA,MA, PgDip, CIIC…)

EVOLUTION OF WORKFORCE PART ONE

12:00 - 12:20

ING Case Study: How do you flex?

Martha McKenzie-Minifie, HEAD OF CORPORATE COMMUNICATIONS, ING

At ING in the UK, an issue that was persistently a top dissatisfier in employee surveys was variability in managers’ attitudes to team members using informal flex work. In workplaces at large, informal flex work was increasingly common – and the trend is only likely to increase. Informal flex work has also been called the most cost effective perk you can give your employees – effectively zero cost and studies show that workers often give more and are more engaged if you trust them to work in a way that suits them and the business. It is one of the levers highlighted by the Gender Equalities Office to potentially help narrow the gender pay gap.

However, to move to a workplace in which informal flex work is increasingly accepted, it takes behaviour change from both managers and their teams.

ING in the UK put in place a series of initiatives to inform and engage staff, and break stereotypes of flex work. Supported by the UK Management Team and driven by Diversity and Inclusion and Employee Forums, the programme included:

  • Manager training by a business psychology consultancy aimed at challenging assumptions, breaking down fears and offering practical tips on how to manage flex
  • Refreshed resources for all staff clearly explaining the difference between formal flexible working and informal flex work, modernising the language in HR documents from “home working” to flex working
  • Running an internal campaign with real examples of colleagues across the bank using flex work to be more productive and balance their job with interests outside work. Campaign was launched at a quarterly meeting by our CEO with her own statement about flex work.

Martha McKenzie-Minifie

ING
X

Martha McKenzie-Minifie

Head of Corporate Communications

Martha is Head of Communications and Brand Experience, Wholesale Banking EMEA for global bank ING. She is passionate about storytelling, strategy, diversity and social media and manages the team responsible for external and internal communications, and UK marketing such as marketing communications, events and sponsorships. Her experience in marketing and communications includes almost 10 years as a journalist on daily, weekly and Sunday newspapers and magazines before joining ING in 2009. Martha was previously a spokesperson on consumer economics and appeared on BBC News, Sky News and CNBC during that time. ING UK piloted Dynamic Signal in 2017 to increase employee advocacy and continues to use the platform. As chair of the Diversity and Inclusion Forum UK, she was part of the programme to increase adoption of flex working in 2018/19 – a topic she will speak on at the Engage Summit.

12:20 - 12:40

eXPERT Speaker: Investors in People

Speaker: TBC

12:40 - 13:00

University of Plymouth Case Study

Vikki Matthews, CHAIR OF THE BOARD OF GOVERNORS, Marine Academy Plymouth
Richard Saundry, ASSOCIATE PROFESSOR (READER) IN HUMAN RESOURCE AND LEADERSHIP STUDIES, University of Plymouth

A decade ago, David Macleod and Nita Clarke in their seminal report ‘Engage for Success’ suggested that employee engagement was ‘a key to unlocking productivity’. However since then, and despite a plethora of engagement initiatives, fads and strategies, UK productivity has flat-lined and the average French worker can take Fridays off and still out-perform their British counterparts.

This session proposes that in our desire to find a solution to the productivity and engagement question, many of us have been lured by some of the more glamorous approaches of consultation and involvement at the expense of the basics and that it is only by increasing basic managerial competence that we will start to solve this issue.

Too often, we promote people for the wrong reasons into poorly designed jobs and fail to provide them with the skills they need to handle complex and difficult issues. We know that trust is a central pillar of engagement but this relies on the ability of managers to foster ‘good work’ by negotiating positive relationships and resolving conflict before it escalates. Moreover, the need for these key competences will only intensify in an era of automation and downsizing, and will be critical if the concept of self management is ever going to get the traction it deserves.

Vikki Matthews

Marine Academy Plymouth
X

Vikki Matthews

Chair of the Board of Governors

Vikki is an HR executive and practitioner with experience of leading HR functions in the public and private sectors, nationally and internationally. For many years she led HR teams in Nike Europe and globally, and more recently she was the Chief Talent Officer for Plymouth University before setting up Matthews & More, her consulting business in 2016. Vikki continues to work with Plymouth University as an Associate lecturer in HR supporting their MBA, CIPD and leadership programmes.

Vikki Chairs a Multi Academy Trust and is on the Board of Torbay and South Devon’s NHS Foundation Trust as the Non-Executive Director, responsible for culture and employee engagement.  She is also the Company Secretary for a small education charity which uses the self-managed learning approach to increase outcomes for young people who are not in mainstream education.

Richard Saundry

Plymouth University
X

Richard Saundry

Associate Professor (Reader) in Human Resource and Leadership Studies

Richard Saundry is Professor of HRM and Employment Relations at Plymouth University. He is one of the UKs leading experts in the management of workplace conflict. Richard started his working life at the National Union of Mineworkers where he was Head of Industrial Relations, and subsequently worked at the Universities of Leeds and Central Lancashire. He is an author of ‘Managing Employment Relations’ the core CIPD text for Employee Relations and a co-editor of a book ‘Reframing Resolution’ published in 2016 by Palgrave Macmillan. His work has been published in a wide range of leading international academic journals including the British Journal of Industrial Relations, Human Relations, Human Resource Management Journal and Work Employment and Society. He is currently working on a major project funded by the Economic and Social Research Council (ESRC) investigating the link between conflict competence, employee engagement and productivity.

13:00 - 14:00

Lunch and Networking

EMPLOYEE ENGAGEMENT STRATEGY AND LEADERSHIP PART TWO

14:00 - 14:20

Engaging European Commission staff through meaningful conversations

Dace Kalnina, INTERNAL COMMUNICATION PROFESSIONAL, European Commission
Olga Muravjova, Organisational development and staff engagement consultant, European Commission

The way we lead our business conversations defines the level of engagement of staff and stakeholders. Thinking and discussing together about strategies, action plans, and policies is key to organisational efficiency. The Art of Hosting conversations that matter (known in-house as ‘Participatory Leadership’) has allowed us at the European Commission to work with the collective intelligence present in a context, be it a team, a whole department, or groups of European stakeholders. It helps build trust, relationships and collaboration, carving out space for reflection, innovation and networking. The practice of Participatory Leadership has been used at the European Commission for more than 10 years. Olga Muravjova and Dace Kalniņa will walk you through the journey of how the participatory approach has grown over the years and helped create conditions for meaningful conversations, resulting in more efficient policy-making and more engaged and satisfied staff. The presenters will share some real life examples of where Participatory Leadership played an important role in achieving organisational objectives for the European Commission.

Dace Kalnina

European Commission
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Dace Kalnina

Internal Communication Professional

A civil servant in the European Commission. With a solid background in learning and development and expertise in internal communication, I have been working with staff engagement and cultural change questions since 2013.

My role has been to connect the dots between the strategy and implementation, to create opportunities for real conversatioins to happen, to hear what has not been said and read what has not been written.

I’m always curious to learn what makes the people to go an extra (s)mile.

Olga Muravjova

European Commissions
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Olga Muravjova

Organisational Development and Staff Engagement Consultant

As an in-house consultant at the European Commission over the last 7 years my work includes a variety of strategic consulting services such as supporting clients with consulting in different areas linked to organisational development; identification and analysis of customer and stakeholder needs, designing and hosting engagement processes in all Commission services and with managers and staff at all levels: senior leadership development seminars, large-scale strategic conversations, stakeholder consultations, expert meetings, policy-making workshops, long-term change projects; supporting the development of the participatory leadership community of practice. I am confident that the participatory leadership practice helps deepen individual and collective learning and creates shared responsibility for action.

After I left my home-city Vilnius 14 years ago, my road has been that one of a Lithuanian discovering how it feels to be European. I hold a graduate degree in Organisational Development and Management Consulting from the University of Lund.

I love spending time with my family and friends, being challenged, travelling the world and discovering the wonders of gastronomy (a bit of a foodie :)).

14:20 - 14:40

eXPERT Speaker: TBC

Speaker: TBC

14:40 - 15:00

Bruntwood Case Study

Polly McAllester, Leadership Development Director, Bruntwood

Polly McAllester

Bruntwood
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Polly McAllester

Leadership Development Director

Polly McAllester has been working for Bruntwood for the last 12 years. She has been in her role as Leadership Development Director for the past 6 months

EVOLUTION OF WORKFORCE PART TWO

15:00 - 15:20

Wilson James Case Study

Samantha Rope, Group HR Director, Wilson James

Samantha Rope

Wilson James
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Samantha Rope

Group HR Director

Sam is accountable for the group wide People Strategy which incorporates the Security, Construction Logistics and Aviation divisions within the Wilson James Group.

Prior to Wilson James, Sam held several HRD roles across the public and private sector.  Her experience has seen her lead significant people and technology transformations including deployment of cloud based people solutions, using technology to enable mobile and flexible working and supporting integrated learning for complex partnerships.

Prior to working in HR, Sam had a 15 year career in recruitment, working at board level in both the UK and Australia.  Here she delivered a range of solutions including RPO for large blue chip organisations where technology transformation enabled improved service delivery and organisational efficiency.

15:20 - 15:40

The Role of Office 365 in the Modern Workplace

David Bowman, Intranet and Digital Workplace Consultant, Content and Code
Adam Wilcock, Design & Multimedia Manager, Office Depot

David Bowman

Content and Code
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David Bowman

Intranet and Digital Workplace Consultant

David heads up Content and Code’s products team and leads clients strategies for implementation of intranets and digital workplaces on Office 365.  David has worked with Microsoft for over 15 years and delivered 100’s of intranet projects both in a technical and a leadership capacity.  David now splits his time between managing Fresh – Content and Code’s intranet platform – and helping clients get employees engaged with all that the Microsoft cloud platform has to offer.

Adam Wilcock

Office Depot
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Adam Wilcock

Design & Multimedia Manager

Adam leads the European Communications department for Office Depot Europe regarding digital projects, user adoption and change communications where technology and design are the primary focus. Having a background in video production, design, project management and communication writing, Adam’s focus on people bridges the gap between technology implementation and effective communication.

15:40 - 16:00

Scope Case Study

Aine Murphy, HEAD OF INTERNAL COMMUNICATIONS AND ENGAGEMENT, Scope

Aine Murphy

Scope
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Aine Murphy

Head of Internal Communications and Engagement

Confident internal communications leader, with over seven years experience in the charity sector. A real passion for employee engagement, creating internal brand ambassadors and shaping and developing organisational culture. Experienced in relationship building, creating engaging content, planning and delivering innovative communications campaigns and intranet redesigns. Available for conference speaking opportunities.

16:10 - 16:30

Coffee and Networking

16:30 - 16:50

Citi Bank Case Study

Debbie Bennett-Jackson, MARKETING CONSULTANT, Citi

Debbie Bennett-Jackson

Citi
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Debbie Bennett-Jackson

Marketing Consultant

Debbie is a Chartered Marketer with 20 years’ experience in marketing, engagement and change communications.

Skilled in the design, development and delivery of award winning strategies to support sustainable growth and transformation within highly competitive markets.  Debbie’s passion lies in supporting organisations to embrace change and recruit, retain and develop their people.

https://uk.linkedin.com/in/debbie-bennett-jackson-9bbb1711

16:50 - 17:10

eXPERT Speaker: TBC

Speaker: TBC

17:10 - 17:30

CDC Group Case Study

Adrienne Glad, HEAD OF INTERNAL ENGAGEMENT/HEAD OF NETWORK, CDC Group

Adrienne Glad

CDC Group
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Adrienne Glad

Head of Internal Engagement/Head of Network

Adrienne is the Head of Internal Engagement/Head of Network at CDC Group where she has built a new internal communications function at the organisation over the last two and a half years, while defining and shaping its culture as it grows and expands globally. Prior to that, she spent 9 years at Pearson where she held global roles focused on strategic internal messaging, engagement and relationship-building. Adrienne has lived in the USA, Japan, China and UK each for several years and holds a Master’s of Education in Applied Linguistics, a Master’s of Research in Intercultural Communication and is currently doing her doctoral research on organisational culture, business management and anthropology approaches to corporate values and internal culture.

17:30 - 18:30

Drinks and Networking

Previous sponsors

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Commercial opportunities include exhibition space, sponsorship packages with prime speaking slots in a stream of your choice, representation on panel debates, sponsored round table opportunities and more. Sponsors now have the opportunity of including in their package lead capture technology using iPads and iPhones providing the ability to scan delegate badges releasing contact details, presenting company literature, real time reporting and effectively recording the discussions you’ve had at the event. Following the opening plenary session seminars run in parallel whilst round table discussions take place throughout the day, providing delegates with rich engaging content.

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Testimonials

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01932 506 304
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Location

Website-location

10 May 2019

Riverbank PARK PLAZA, LONDON

18 Albert Embankment
London
SE1 7TJ
United Kingdom

DIRECTIONS:

Park Plaza London Riverbank, a Central London hotel located on the south side of the River Thames. The hotel sits near many of London’s most legendary tourist attractions.

From King’s Cross & St. Pancras National Railway Station (approx 35 mins)*

  • Travel on the London Underground southbound on the Victoria line towards Brixton
  • Depart at Vauxhall via exit number 3
  • Walk east along Albert Embankment
  • Park Plaza London Riverbank will be on your right

From London Waterloo National Railway Station (approx 10 mins)*

  • Take bus 77 from Waterloo Station Towards Tooting Station
  • The bus will continue heading Southbound Towards St. Thomas Hospital, with the River Thames on it’s right hand side
  • From St. Thomas Hospital, the bus will contiue straight towards Vauxhall, taking you to Lambeth Bridge and at the Lambeth Palace roundabout, it will then take the second exit
  • After the roundabout, you will need to get off just after the bus passes the Fire Brigade station
  • The hotel is located to the left

Testimonials

Register Your Place

Standard

1 TICKET

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  • Access to 1-2-1 Meetings Networking App
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  • Drinks and Networking
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  • Download of presentation slides
  • After Event Drinks Party

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Date: Friday 10th May

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  • Download of presentation slides
  • After Event Drinks Party

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Date: Friday 10th May

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  • Download of presentation slides
  • After Event Drinks Party

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Date: Friday 10th May

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  • Access to 1-2-1 Meetings Networking App
  • Lunch and refreshments
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  • Download of presentation slides
  • After Event Drinks Party

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Date: Friday 10th May

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  • Lunch and refreshments
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Date: Friday 10th May

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