Thought leadership

Santander and Vizolution have jointly been selected as finalists for the 2014 Customer Contact Innovation Awards. The firms were nominated following the introduction of Vizolution’s vScreen solution into Santander’s Telephone Distribution division for credit cards.

The professional planning forum announcement said: “This year’s entries were of a brilliant quality, with a great breadth of topics, and especially strong in the key areas that our community is driving, such as Planning, Analytics, Quality and Customer Experience.  Each finalist submission has something tangible that members of our community could use to make a real change in their organisation. 

Santander had successfully used vScreen’s secure, compliant, web-based sessions to guide customers through applying for a credit card in real time with customer feedback 95% positive. Crucially this project involved a range of departments: legal, fraud, customer engagement and marketing as well as contact centre agents working together to make it happen. It operates on the agent's standard browser without additional software or IT implementation.”

Bill Safran, CEO at Vizolution said; “It is a huge honour to be selected as a finalist for the awards to be held in April. The list of finalists reads like a who’s who of excellence in customer service and we’re flattered to be in such prestigious company.”

The full list of finalists is: Argos, Arise, Aviva Healthcare, Capital One, City Park Technologies, Echo Managed Services, Experian, IFDS, InterCall, LV=, Neopost, Santander, TalkTalk, Three, UPC, Webhelp UK and WorldPay.

The winners will be announced at on April 30th at the Hilton Metropole in Brighton.

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