Organisations from across the UK and abroad were recognised for their outstanding customer service at The WOW! Awards 2012 Gala Ceremony in London.
These prestigious awards are purely based on customer nominations for excellent service. Finalists were judged by an independent panel of experts from high profile British organisations, media and academia.
This annual ceremony has become recognised as a highlight of the British awards calendar and an emotional rollercoaster. The majority of winners are front liners who have had real impact on their customers. This year’s winners included representatives from the NHS and emergency services, as well as police officers, utility providers, housing associations and cleaners.
All of the winners at this year’s ceremony expressed their pride and appreciation.
The coveted “Most Inspiring Front Liner” awards were won by Stephen Gayton of Warwickshire County Council and Sam Wardle of Durham Police for the Public sector and Debbie MacLachlan of Spotless Commercial Cleaning for the Private sector.
This year the international category was won by Green Bay Police Department in Wisconsin, America and the leadership award was won by Peter Merrett of Jones Lang LaSalle in Australia.
For a full list of winners and/ or to see all photos from the 2012 awards ceremony, please visit http://www.thewowawards.co.uk/gala-ceremony-2012/award-winners-2012.
Full list of winners as follows
Kelly Reed, Cleveland Fire Brigade; – WOW! You Changed My Life 2012
Cleveland Fire Brigade; – Serving the Community: Best Organisation 2012
Cheryl Morley, Medway NHS Foundation Trust; – WOW! That’s Really Special 2012
Welsh Water; – Best Utility Provider 2012
Debbie MacLachlan, Spotless Commercial Cleaning; – Most Inspiring Front Liner 2012 (Private Sector)
Sam Wardle, Durham Constabulary; – Most Inspiring Front Liner 2012 (Public Sector)
Stephen Gayton, Warwickshire County Council; – Most Inspiring Front Liner 2012 (Public Sector)
Safe-Move; – Serving Other Businesses: Best Business 2012
Saxon Pool & Leisure Centre, Stevenage Leisure Ltd; – WOW! What a Team 2012
Peter Merrett, Jones Lang LaSalle; – The Leadership Award 2012
City University Student Centre; – Services to Students Award 2012
Cleveland Fire Brigade; – Best Newcomer 2012
Dolly Garzon, MWB Business Exchange; – Front of House Award 2012
Reception Team, Tower 42; – Front of House Award 2012
Glasgow Housing Association; – Best Housing Association 2012
British Gas; – OWW! To WOW! 2012
Green Bay Police Department; – International Award 2012
The awards are sponsored by SiTEL, Tower 42, Rhodes Twenty Four and Vertigo 42.