Public Sector Best Practice Forum, 26th June, London

When: 26 June 2103

Where:  Westminster Abbey Conference Centre, London

WHY YOU SHOULD ATTEND

The rules of the game are changing in public sector procurement, with the introduction of new frameworks from the Government Procurement Service.  Join us at our next Public Sector Forum where we’ll examine;

·         The introduction of the new GPS frameworks – and how you can use them to your advantage.

·         Best practice case studies of recent procurements exercises at organisations including BBC TV Licensing, the Department of Energy & Climate Change and the Department of Business, Innovation &Skills .

The day’s discussions will be facilitated by Mike Havard, an internationally recognised thinker and practitioner who has been directly involved in the development of many of the customer management practices shaping today’s industry. Our specialist guest speakers will include:

·         James Milner, who has spent the last 20 years working on business transformation and sourcing initiatives for public sector organisations.  Most recently, he managed a major procurement for BBC TV Licencing.

·         Alex Masri, Programme Manager for Green Deal Service Delivery at DECC, who has played a leading role in the transformation of the delivery of DECC’s Energy Saving Advice Line service.

·         And Rob Irons, Director of Public Services for HGS and, previously, Deputy Director at the Central Office of Information (COI) responsible for the procurement and delivery of contact centre acquisition, retention and CRM strategies for a range of government clients.

We look forward to welcoming you to our forum and hope that you will join us for lunch afterwards in the sumptuous surroundings of the Westminster Abbey Conference Centre.

EVENT AGENDA

0900                Coffee and welcome

09:15               Introductions and objectives setting

09:45:              The new GPS frameworks, benefits and opportunities

10:15:              Changing procurement practices – DECC, BIS and others

10:45:              Coffee

11:00               BBC TV Licencing, a best practice case study – how they got it right and how easily it can go wrong

12:00:              Wrap up and concluding remarks

12:15:              Lunch

If you are interested in attending, do get in touch with Sam George at Sowmini.george@teamhgs.com or call 07427684031