Previous Summits

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Employee Engagement Summit 2018 04th May 2018

The Summit is the premier event of its kind in Europe and was back and bigger than ever for 2018, held on 4th May in Central London. We welcomed organisations who have not yet presented for us to the stage, such as Ministry of Justice, University of Bath, Ericcson, Big Issue, Wellcome, European Commission, ESCP Europe Business School, Taylor Vinters and more.

With research showing that organisations are facing a radically shifting context for the workforce, the workplace, and the world of work, the employee engagement team were faced with a number of converging issues that are driving the need to ‘rewrite the rules’ of engagement. For this reason, we collated the best of the best within the industry to share their stories with you as to how they’ve successfully led their organisation through disruptive times.

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View The 2018 Employee Engagement Summit Event Guide

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CX Marketing Summit 2018 15th March 2018

Delegates learnt about the CX strategies of brands as diverse as Secret Escapes, Bupa, John Lewis, The Economist, Samsung, Google, Hermes and Marks and Spencer. There were also exclusive sessions around the impact of GDPR.

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Customer Engagement Summit 2017 13th November 2017

Our sixth flagship Customer Engagement Summit held in London this week broke a new attendance record of 1000, reconfirming its market leading position as Europe’s premier and most highly regarded customer and employee engagement conference.

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Employee Engagement Summit 2017 20th April 2017

The Summit focused firmly on the key issues, challenges and opportunities around engaging our people and included world class case studies, expert opinion and analysis, round table focus group sessions and high level interactive networking and polling technology.

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Customer Engagement Summit 2016 08th November 2016

Our flagship Summit has gained a reputation for delivering leading-edge world class case-study led content in a business-like yet informal atmosphere which is conducive to delegate, speaker and sponsor networking. It’s a place both to learn and to do business. The overarching theme of this year’s Summit was ‘Technology the Great Enabler’ as we continue to recognise the critical role that new technologies and innovations are playing in the fields of customer and employee engagement.

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Employee Engagement Summit 2016 14th April 2016

The Summit provided the complete resource for leading edge thinking on the issues, challenges and opportunities relating to employee engagement and its impact on customer engagement, performance and profitability.

It highlighted the cultural and commercial benefits of organisations taking a holistic and joined-up view of their employee and customer engagement strategies. It brought a winning line up of case studies from leading industry brands, who shared the top tips for creating a successful strategy to increase competitive advantage, and provided ample networking opportunities throughout the day.

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Customer Engagement Summit 2015 26th November 2015

The Customer Engagement Summit focused on how Artificial Intelligence, the Internet of Things and Robotics will change the way we work and engage with our colleagues and customers.

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3. Employee Engagement Summit 2015 – 16th April 2015.compressed

Employee Engagement Summit 2015 16th April 2015

The complete resource for leading edge thinking on the issues, challenges and opportunities relating to employee engagement and its impact on customer engagement, performance and profitability

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8. Customer Engagement Summit 2014 – 28th November 2014

Customer Engagement Summit 2014 28th November 2014

Inspiring change to drive customer and employee engagement, performance and profitability

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2. Outsourcing Customer Services Summit 2014 – 28th March 2014

Outsourcing Customer Services Summit 28th March 2014

International summit providing insights on business transformation for customer services

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8. Customer Engagement Summit 2013 – 28th November 2013

Customer Engagement Summit 2013 28th November 2013

The only joined-up customer experience event to drive customer and employee engagement solutions, performance and profitability

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Customer Engagement Summit 2012 27th November 2012

The only joined-up customer experience event to drive customer and employee engagement solutions, performance and profitability

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