Name: Engage Employee
Address: Engage Business Media Ltd, 2 Esher Road, Hersham, Surrey, KT12 4JY
Telephone: 01932 506 300

Knowledge - Insights: Presentation Slides

Download our presentation slides and reports to read and digest in your own time…

Available presentations
09:10-09:40	Opening Keynote: Superagent 2020 – The Future of the Contact Centre Dr Nicola Millard, Head of Customer Insight & Futures, BT	View presentation
10:05-10:30	The Future of Engagement Cathy Brown, Executive Director, Engage for Success	View presentation
10:30-10:55	Homeserve Case Study: Strategy Determines Direction, Technology Lights the Way	View presentation
10:30-11:55	Engaging the Workforce Through Job Initiated Job Crafting Dr Giles McClelland, Division Leader of Business, Economics and International Business, University of Central Lancashire	View presentation
11:55-12:20	The Contact-Centre Time Bomb Glenn Hurley, CEO, Compliance3	View presentation
12:45-13:10	The Co-Operative Bank Case Study: Just Trying to Keep My Ever More Demanding Customers Satisfied Samuel Kaye, Head of Customer Service Centres, The Co-Operative Bank	View presentation
15:10-15:35	Building an On Demand Service Ecosystem: A Unilever Innovation Study Megan Neale, Global Head of Engagement Centres, Unilever & Mikhail Naumov, Chief Strategy Officer, DigitalGenius	View presentation
16:25-16:50	Chaucer Direct Case Study: Customer Service in Context	View presentation

Cookie	Provider	Info	Duration
contactId	Unknown		24 Hours
hubspotutk	Unknown		24 Hours
__hssrc	Unknown		24 Hours
__hstc	Unknown		24 Hours
__hssc	Unknown		24 Hours
messagesUtk	Unknown		24 Hours
hs-messages-hide-welcome-message	Unknown		24 Hours
wordpress_sec_%	WordPress	These cookies help us keep you logged in to our site.	Session
intercom-id-%	Intercom	Allows visitors to see any conversations they've had on Intercom websites.	9 Months
intercom-session-%	Intercom	Allows users to access their conversations and have data communicated on logged out pages for 1 week.	7 days (from each log in)
wordpress_logged_in_%	WordPress	WordPress sets this cookie to indicates when you’re logged in, and who you are, for most interface use.	Session
wp-settings-%	WordPress	Used to customize your view of admin interface, and possibly also the main site interface	1 Year
wp-settings-time-%	WordPress	Used to customize your view of admin interface, and possibly also the main site interface	1 Year
wordpress_test_cookie	WordPress	Set by WordPress to check if the cookies are enabled on the browser to provide appropriate user experience to the users	Session
bcookies_acceptance	b:cookies	Used to store your cookie preferences for this site	2 Years
bcookies_acceptance_updated	b:cookies	Indicates that the users cookie selection has been updated	Session
wordpress_%	WordPress		24 Hours

Cookie	Provider	Info	Duration
lfuuid	Lead Forensics	Tracks the individual sessions on the website, allowing the website to compile statistical data from multiple visits. This data can also be used to create leads for marketing purposes.	10 Years
_ga	Google Analytics	Used to store a unique client identifier ID (randomly generated number) that is used to generate statistical data on how the visitor uses the website.	2 Years
_gid	Google Analytics	Used to store a unique client identifier ID (randomly generated number) that is used to generate statistical data on how the visitor uses the website.	24 Hours
_gat_gtag_%	Google Analytics	Used to set and get tracking data	24 Hours