Name: Engage Employee
Address: Engage Business Media Ltd, 2 Esher Road, Hersham, Surrey, KT12 4JY
Telephone: 01932 506 300

Knowledge - Insights: Presentation Slides

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Available presentations
09:10-09:40	Opening Keynote: Superagent 2020 – The Future of the Contact Centre Dr Nicola Millard, Head of Customer Insight & Futures, BT	View presentation
10:05-10:30	The Future of Engagement Cathy Brown, Executive Director, Engage for Success	View presentation
10:30-10:55	Homeserve Case Study: Strategy Determines Direction, Technology Lights the Way	View presentation
10:30-11:55	Engaging the Workforce Through Job Initiated Job Crafting Dr Giles McClelland, Division Leader of Business, Economics and International Business, University of Central Lancashire	View presentation
11:55-12:20	The Contact-Centre Time Bomb Glenn Hurley, CEO, Compliance3	View presentation
12:45-13:10	The Co-Operative Bank Case Study: Just Trying to Keep My Ever More Demanding Customers Satisfied Samuel Kaye, Head of Customer Service Centres, The Co-Operative Bank	View presentation
15:10-15:35	Building an On Demand Service Ecosystem: A Unilever Innovation Study Megan Neale, Global Head of Engagement Centres, Unilever & Mikhail Naumov, Chief Strategy Officer, DigitalGenius	View presentation
16:25-16:50	Chaucer Direct Case Study: Customer Service in Context	View presentation