Knowledge - Insights: Presentation Slides

VOC-2

Available presentations

09:10-09:40

HOW TO DELIVER SUPERIOR CUSTOMER EXPERIENCE THROUGH VOC AND VOE PROGRAMMES

Joana Van Den Brink-Quintanilha, Forrester

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09:40-10:05

METRO BANK: A CASE STUDY

Andrew Richards, Metro Bank

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10:05-10:30

VOC SPRING CLEAN – IS IT TIME FOR A VOC SPRING CLEAN & HOW DO YOU PERFORM ONE?

Lisa Garthside, Confirmit

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10:30-10:55

AMERICAN EXPRESS COMMUNITY STADIUM CASE STUDY: VOICE OF THE CUSTOMER IMMERSIONS

Nick Brice, AMEX Community Stadium

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11:40-12:05

IHS BUSINESS CARE: SERVICE AT THE SPEED OF GROWTH

Dr. Kit Hagemann, HIS

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12:05-12:30

FAN ENGAGEMENT (IT’S NOT ABOUT THE FOOTBALL)

Mark Bradley, The Fan Experience Company

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12:30-12:55

SACO SERVICED APARTMENTS CASE STUDY: BEAPARTOFIT

Jo Redman, SACO Serviced Apartments

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14:55-15:20

THREE CASE STUDY: CHANGING CUSTOMER PERCEPTION, THROUGH CUSTOMER AFFECTION

Greg Jenkins, Three

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16:30-16:55

HOW TO MANAGE PEOPLE IN INCREASINGLY DEMANDING TIMES

David MacLeod, Engage for Success

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