Knowledge - Insights: Presentation Slides
Available presentations |
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09:10-09:40 |
HOW TO DELIVER SUPERIOR CUSTOMER EXPERIENCE THROUGH VOC AND VOE PROGRAMMES
Joana Van Den Brink-Quintanilha, Forrester |
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09:40-10:05 |
METRO BANK: A CASE STUDY
Andrew Richards, Metro Bank |
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10:05-10:30 |
VOC SPRING CLEAN – IS IT TIME FOR A VOC SPRING CLEAN & HOW DO YOU PERFORM ONE?
Lisa Garthside, Confirmit |
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10:30-10:55 |
AMERICAN EXPRESS COMMUNITY STADIUM CASE STUDY: VOICE OF THE CUSTOMER IMMERSIONS
Nick Brice, AMEX Community Stadium |
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11:40-12:05 |
IHS BUSINESS CARE: SERVICE AT THE SPEED OF GROWTH
Dr. Kit Hagemann, HIS |
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12:05-12:30 |
FAN ENGAGEMENT (IT’S NOT ABOUT THE FOOTBALL)
Mark Bradley, The Fan Experience Company |
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12:30-12:55 |
SACO SERVICED APARTMENTS CASE STUDY: BEAPARTOFIT
Jo Redman, SACO Serviced Apartments |
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14:55-15:20 |
THREE CASE STUDY: CHANGING CUSTOMER PERCEPTION, THROUGH CUSTOMER AFFECTION
Greg Jenkins, Three |
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16:30-16:55 |
HOW TO MANAGE PEOPLE IN INCREASINGLY DEMANDING TIMES
David MacLeod, Engage for Success |
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