Knowledge - Insights: Presentation Slides
Available presentations |
||
09:10-09:40 |
HOW TO DELIVER SUPERIOR CUSTOMER EXPERIENCE THROUGH VOC AND VOE PROGRAMMES
Joana Van Den Brink-Quintanilha, Forrester |
|
09:40-10:05 |
METRO BANK: A CASE STUDY
Andrew Richards, Metro Bank |
|
10:05-10:30 |
VOC SPRING CLEAN – IS IT TIME FOR A VOC SPRING CLEAN & HOW DO YOU PERFORM ONE?
Lisa Garthside, Confirmit |
|
10:30-10:55 |
AMERICAN EXPRESS COMMUNITY STADIUM CASE STUDY: VOICE OF THE CUSTOMER IMMERSIONS
Nick Brice, AMEX Community Stadium |
|
11:40-12:05 |
IHS BUSINESS CARE: SERVICE AT THE SPEED OF GROWTH
Dr. Kit Hagemann, HIS |
|
12:05-12:30 |
FAN ENGAGEMENT (IT’S NOT ABOUT THE FOOTBALL)
Mark Bradley, The Fan Experience Company |
|
12:30-12:55 |
SACO SERVICED APARTMENTS CASE STUDY: BEAPARTOFIT
Jo Redman, SACO Serviced Apartments |
|
14:55-15:20 |
THREE CASE STUDY: CHANGING CUSTOMER PERCEPTION, THROUGH CUSTOMER AFFECTION
Greg Jenkins, Three |
|
16:30-16:55 |
HOW TO MANAGE PEOPLE IN INCREASINGLY DEMANDING TIMES
David MacLeod, Engage for Success |
|
You may also like...
Managing performance evaluations during a pandemic...
27th April 2020
3 out of 4 people feel stressed at work...
05th March 2020
Preparing for a recession: What needs rethinking in your...
Martin Hill-Wilson
River Island - Creating a new world of communication...
Host Lizzie Akass
Create Value Driven Culture...
16th March 2020
Bring Storytelling to Life through Video...
16th March 2020
How Vodafone Amplifies their Employee Voice...
16th March 2020
Keep Up To Date - Subscribe To Our Email Newsletter Today
Get the latest industry news direct to your inbox on all your devices.
