Knowledge - Insights: Presentation Slides



Opening Keynote: The Intuitive Customer: Seven Imperatives for Moving Your Customer to the Next Level
Colin Shaw, Beyond Philosophy

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Nissan Case Study: Reconsidering the Customer Journey
Gerhard Fourie, Nissan

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CX – Translating Great Experience Into Great Value
Michael Lightfoot, GMC

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Virgin Care Case Study: Transforming Customer Experience in Healthcare the Virgin Way
Simon Lucas & Michelle Hawkins, Virgin Care

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Making Change Happen
Simon Foot, Ember Services

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British Gas Hive Case Study: From Zero to Hero: The Rapid Growth of the Digital Brand, Product & Service
Kim Ratcliffe, Connected Homes

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SureFlap Case Study: Preparing Customer Service for a Connected World
Sarah Metcalfe, SureFlap

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Fidelity International Case Study: Innovative Design Thinking and Design Action

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First Utility Case Study: Meter Readings By Drone? How Learning From the Likes of Can Transform the Energy Customer Relationship
Phil Gripton, First Utility

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