Knowledge - Insights: Presentation Slides

Available presentations

10:30-10:55

Ready for the digital future of customer engagement?

Tony Smith, Head of Business Development, CCAAS, Dimension Data

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11:40-12:05

Customer Service at 100MPH: The Art of Different

Mathew Keegan, Head of Content, Kano

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14:30-14:55

Atom Bank Case Study: Beyond Experience – Intuition
Steward Bromley, Director, People and Customer Experience, Atom Bank
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14:55-15:20

Transformation: From Knowing the Path to Walking the Path

Ian Williams, Customer Experience & Business Transformation Specialist, Confirmit

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16:25-16:50

BT Case Study: The Autonomous Customer 2015

Dr. Nicola Millard, Head of Customer Insight & Futures, BT

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