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Fostering Connection in a Frontline under Pressure

Blue Light organisations are facing unprecedented demand, widespread strikes and uniquely challenging recruitment and retention challenges. This is in addition to being a disparate workforce often viewed as ‘cynical’ or less inclined to trust corporate communications. Focusing on employee listening and employee experience has never felt more urgent and necessary.

At the 2023 Future of Work Conference, May Holloway, Head of Internal Communications at British Transport Police explains how amidst a challenging backdrop, they bucked the trend of disengagement in the public sector - achieving increased channel engagement across all channels – most beating industry and public sector benchmarks – responses to employee survey are c.25% higher than 3 years ago and campaigns are surpassing stretch outcomes.

 

 

May Holloway

May Holloway

British Transport Police Head of Internal Communications
May is responsible for the delivery and leadership of Internal Communications for BTP’s 5,100 people across England, Scotland and Wales (c.160 locations).

She is a multi-award-winning Internal Communications leader who has reached the top of the Internal Communication profession at considerable pace through consistently demonstrating communications excellence, exceeding C-suite expectations, and delivering measurable change. 

A problem-solver and creative at heart, May has extensive and deep experience in transformation – cultural, technological and operational – and comfortably navigates ambiguity and changing outcomes. May has led turnaround communications for performance – supporting organisations to make significant and sustained improvement.
Charlotte Dahl

Charlotte Dahl

Woodreed Managing Director
Charlotte is Managing Director of Woodreed, a consultancy that works with impact across Culture, Change, Communications and Coaching. An accomplished culture and communications consultant, speaker, writer, podcast host and facilitator, Charlotte has a unique view on culture, engagement and internal communications, having spent equal parts of her career in consumer, then employee communications. Having worked for clients spanning every industry sector, she brings the insight and quality from the world of advertising into organisational culture and communication. She is passionate about raising the profile, standards and effectiveness of internal communication and employee experience, believing employees deserve the same care, consideration, and creativity in communication as customers.

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