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Developing Culture and Climate at CNWL: A Fireside Chat with Charlotte Bailey, Chief People Officer at Central North West London NHS

SCARF stands for Safe, Compassionate, Accountable, Reflective and Fair and it’s the name of our Culture and Climate programme here at Central North West London.

During the session from the 2023 Employee Engagement Summit, Charlotte Bailey, Director of People & Organisation Development talked about why and how they developed and implemented the work on SCARF and their ongoing journey. The session detailed some of the specific changes and the impacts that they have had across the organisation, on their culture and their staff experience.

The session majored on why a focus on company culture and climate is at the heart of staff experience, staff engagement and staff retention. For most employees where they work and the values a company are just as important, if not more important, as the job they are employed to do. Many of the retention challenges organisations face are down to culture – we often leave a manager or a team not a job. Hear in this session how job satisfaction can be increased through creating an environment where staff are respected, included, feel safe to speak up, are encouraged to learn from mistakes and are treated fairly.
Charlotte Dahl

Charlotte Dahl

7 Seas Culture Consultancy Managing Director

Charlotte is Managing Director of 7 Seas - The Culture Consultancy. 

At 7 Seas we see culture as ecosystem. We work with you to nurture that ecosystem, so your people thrive, your culture stays healthy, and your strategy succeeds. We help leaders engage and inspire, lead through change, and link strategy to everyone’s daily reality. 

We combine expertise in culture, change, communications, and leadership with an impact-led, creative approach that engages people and delivers results. 

Our clients span complex, diverse organisations including global financial services, to healthcare, via automotive, energy and some globally recognised brands. We work with them in long standing partnerships on foundations of mutual trust.  It’s then that the magic happens.

We swim against the tide, challenge your thinking, and leave a positive indelible mark on you, your people, and your business.

In addition to her day job, Charlotte also hosts a podcast with Lorna Leeson - The Deep C Dive, presents and hosts conferences and writes about culture, communications, change and leadership.

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