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Virtual Employee Engagement Summit Preview: Leonel Ibarra – The Loreal Group

Today we’re joined by Leonel Ibarra and Sarah Metcalfe. Sarah is one of the chairs of our Virtual Employee Engagement Summit taking place on 11th, 12th, and 13th May and is the Founder of Happy Coffee Consulting. Leonel is a digital passionate,

Virtual Employee Engagement Summit Preview: Abbey O’Hara – River Island

Today we’re joined by Abbey O'Hara and Charlotte Dahl. Charlotte is one of the chairs of our Virtual Employee Engagement Summit taking place on 11th, 12th, and 13th May and is the Creative Planning Director at Woodreed Abbey is an experienced employee

Virtual Employee Engagement Summit Preview: Graeme Poules – Bupa

Today we’re joined by Graeme Poules and Charlotte Dahl. Charlotte is one of the chairs of our Virtual Employee Engagement Summit taking place on 11th, 12th, and 13th May and is the Creative Planning Director at Woodreed. Graeme has 2 decades of HR and

HRchat Podcast – Interviews with HR, Talent and Tech Experts

In this HRchat episode, we consider what it takes to instill key agile processes in large organizations and the key components of a strategy that prevents failure at the top. Bill Banham's guest is Gordon Tredgold, CEO & Managing Consultant at Leadership

Measuring Employee Happiness in 2021 & Beyond

Measuring Employee Happiness in 2021 & Beyond Today our Editorial Director Steve Hurst is joined by Nic Marks, CEO & Founder of Friday Pulse. Described by one client as a “statistician with a soul”, Nic has been working in the field of happiness and

Becoming a leader of the future

Today our Editorial Director Steve Hurst is joined by Rebecca Harrop and Laura Heathcock from Kincentric. Rebecca is a Consultant with a demonstrated history of working with global clients across all industries, and Laura is the Principal Talent Consultant with

Using real-time people data to help global organisations increase employee engagement

Today our Editorial Director Steve Hurst is joined Steven Buck, People Science Consultant at Glint. Steven is a highly experienced consultant with executive-level presence with over 20 years’ global survey experience with organisations from 200 – 340,000

Video Powering The New Digital Workplace

Our Editorial Director Steve Hurst is joined by Shelly Heiden, CEO of Vbrick Systems to discuss the role video is playing in the new digital workplace.  Digital transformation initiatives and the more recent Covid-19 pandemic have accelerated the use of video to

How should an Internal Communications team be utilising an organisation’s intranet during the current pandemic?

In this podcast, Steve Hurst talks to David Fletcher from Beezy and Larraine Solomon of Inspiring Conversations about how the intelligent workplace (intranet) has become the essential Internal Communications tool during the current pandemic. What you´ll

Internal Communications Conference Podcast: Meet Karian & Box

Today our Editorial Director Steve Hurst is joined by Ghassan Karian – after spending 12 years in-house, with roles including Director of Internal Communication for British Gas, ICI plc and Rolls-Royce plc, Ghassan founded Karian and Box in 2006. Karian and Box,

Remote working and the contact centre – the rise of AI

Today our Editorial Director Steve Hurst is joined by Steve Morrell. Steve Morrell is Principal Analyst at ContactBabel, which was founded in 2001 to provide high-quality research and analysis to the UK and US contact centre industries.

Virtual Internal Communications Case Study Preview: Chris Lees – Virgin Media

Today we’re joined by Charlotte Dahl and Chris Lees. Charlotte is chairing our Virtual Internal Communications Conference taking place on 17th and 18th September and is also an accomplished speaker, writer, consultant and trainer with a unique view on employee

Virtual Internal Communications Case Study Preview: Shanna Wendt – Coca Cola European Partners

Today we’re joined by Jennifer Sproul and Shanna Wendt. Jennifer is one of the chairs of our Virtual Internal Communications Conference taking place on 17th and 18th September and is also Chief Executive of the Institute of Internal Communications, which is the

Can We Talk? Conversation Not Confrontation is a Key to Winning Customers Hearts

Today our Editorial Director Steve Hurst is joined by Gerry Brown, aka The Customer Lifeguard, who is on a mission to save the world from bad customer service. He helps businesses save customers at risk of defecting and breathes life into their customer service

Virtual Internal Communications Conference Case Study Preview: Alec Stanwell, Shell Energy Retail

Today we’re joined by Charlotte Dahl and Alec Stanwell. Charlotte is chairing our Virtual Internal Communications Conference taking place on 17th and 18th September and is also an accomplished speaker, writer, consultant and trainer with a unique view on employee

Virtual Internal Communications Conference Case Study Preview: Matt Cooper, King’s College Hospital NHS Foundation Trust

Today we’re joined by Jennifer Sproul and Matt Cooper. Jennifer is one of the chairs of our Virtual Internal Communications Conference taking place on 17th and 18th September and is also Chief Executive of the Institute of Internal Communications, which is the

Responding to rapidly changing customer needs

Today our Editorial Director Steve Hurst is joined by Martin Hill-Wilson. Martin is an author, industry commentator, frequent conference chair and keynote speaker. He has deep experience in customer strategy from technology to culture. Currently he is leading the

Preparing for a recession: What needs rethinking in your customer strategy

Today our Editorial Director Steve Hurst is joined by Martin Hill-Wilson. Martin is an author, industry commentator, frequent conference chair and keynote speaker. He has deep experience in customer strategy from technology to culture. Currently he is leading the

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