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Virtual Internal Communications Case Study Preview: Chris Lees – Virgin Media

Today we’re joined by Charlotte Dahl and Chris Lees. Charlotte is chairing our Virtual Internal Communications Conference taking place on 17th and 18th September and is also an accomplished speaker, writer, consultant and trainer with a unique view on employee

Virtual Internal Communications Case Study Preview: Shanna Wendt – Coca Cola European Partners

Today we’re joined by Jennifer Sproul and Shanna Wendt. Jennifer is one of the chairs of our Virtual Internal Communications Conference taking place on 17th and 18th September and is also Chief Executive of the Institute of Internal Communications, which is the

Can We Talk? Conversation Not Confrontation is a Key to Winning Customers Hearts

Today our Editorial Director Steve Hurst is joined by Gerry Brown, aka The Customer Lifeguard, who is on a mission to save the world from bad customer service. He helps businesses save customers at risk of defecting and breathes life into their customer service

Virtual Internal Communications Conference Case Study Preview: Alec Stanwell, Shell Energy Retail

Today we’re joined by Charlotte Dahl and Alec Stanwell. Charlotte is chairing our Virtual Internal Communications Conference taking place on 17th and 18th September and is also an accomplished speaker, writer, consultant and trainer with a unique view on employee

Virtual Internal Communications Conference Case Study Preview: Matt Cooper, King’s College Hospital NHS Foundation Trust

Today we’re joined by Jennifer Sproul and Matt Cooper. Jennifer is one of the chairs of our Virtual Internal Communications Conference taking place on 17th and 18th September and is also Chief Executive of the Institute of Internal Communications, which is the

Responding to rapidly changing customer needs

Today our Editorial Director Steve Hurst is joined by Martin Hill-Wilson. Martin is an author, industry commentator, frequent conference chair and keynote speaker. He has deep experience in customer strategy from technology to culture. Currently he is leading the

Preparing for a recession: What needs rethinking in your customer strategy

Today our Editorial Director Steve Hurst is joined by Martin Hill-Wilson. Martin is an author, industry commentator, frequent conference chair and keynote speaker. He has deep experience in customer strategy from technology to culture. Currently he is leading the

Customer Lifeguard: VOC and VOE – separated at birth, reunited by a common purpose

Today our Editorial Director Steve Hurst is joined by Gerry Brown, aka The Customer Lifeguard, who is on a mission to save the world from bad customer service. He helps businesses save customers at risk of defecting and breathes life into their customer service

Legal & General: How to Transform Organisations with Internal Product Management

Today we’re joined by Tariq Maonah. Tariq provides us with an insight into his talk on 'How to Transform Organisations with Internal Product Management' that he presented at our Digital Workplace Conference in March 2020.

HR Tech Partnership: Digital Disruption and the Impact of AI on the Workplace

Today we’re joined by Devyani Vaishampayan, Managing Partner at HR Tech Partnership. Devyani provides us with an insight into her talk on 'Digital Disruption and the Impact of AI on the Workplace' that she presented at our Digital Workplace Conference in March 2020.

River Island – Creating a new world of communication

Today our Editor, Lizzie Akass, is delighted to be joined by Mike Collins, People Experience Specialist at River Island, and case study presenter at our 2019 Internal Communications Conference. Mike believes that those in HR and Learning and Development have a

KP Snacks – The importance of prioritising mental wellbeing

Today our Editor, Lizzie Akass, is delighted to be joined by Martin Power, Employee Health and Wellbeing Manager at KP Snacks, and case study presenter at our 2019 Internal Communications Conference. Martin has worked for KP Snacks for almost three years in which

Walgreens Boots Alliance – Transforming engagement through leadership

Today our Editor, Lizzie Akass, is delighted to be joined by Kathi Leon, Senior Communications Director at Walgreens Boots Alliance, and case study presenter at our 2019 Internal Communications Conference. Kathi leads a series of major corporate internal and

British Red Cross – Developing teams to connect human kindness with human crisis

Today our Editor, Lizzie Akass, is delighted to be joined by Dr Satnam Sagoo, Director of Learning at British Red Cross, and case study presenter at our 2019 Internal Communications Conference. Satnam is responsible for developing the organisation learning strategy

Barclays – Christina Choudhury Q&A

Today our Editor, Lizzie Akass, is delighted to be joined by Christina Choudhury, Director, Corporate Communications at Barclays and case study presenter at our 2019 Internal Communications Conference. Christina is an innovative and strategic communications

Citi – Creating a culture where everyone can thrive

Today our Editor, Lizzie Akass, is delighted to be joined by Debbie Bennett-Jackson, Senior Vice President of Marketing and Engagement at Citi, and case study presenter at our 2019 Internal Communications Conference. Debbie is a Chartered Marketer with 20 years’

Zoological Society of London – Clare Bowers Q&A

Today our Editor, Lizzie Akass, is delighted to be joined by Clare Bowers, Internal Communications Manager at ZSL and case study presenter at our 2019 Internal Communications Conference. With a desk inside London Zoo, Clare is never short of content or inspiration

Employee Engagement Summit – James Hampton and Georgie Mills, Seasalt Cornwall

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