Plymouth council bowls its customers over - Engage Employee

News

Thought leadership

The Council's Customer ServicesTeam was awarded the 'Case Study of the Year' award as part of the annual GovMetric awards.

GovMetric is the provider of the Council's feedback system featuring the smile, the frown and the straight faces, that customers can use to feedback on services received. From April to September 2012 the number of customer feedback received across all channels was 7337.

Cllr Peter Smith, deputy leader of the council said: "Engaging with our customers and being able to shape our services to meet their needs is something we are committed to doing and is in line with our co-operative council ethos.

"Apprentices at the council have been able to dedicate time reviewing and improving our feedback response rates. Their work really has made a big difference and hopefully more and more customers will get involved. Well done to the whole team on achieving this award."

You may also like...

Understanding Diverse Employee Experiences: A...

06th October 2021

Mental Health at Work – Practical Actions to Support...

22nd September 2021

The Future of the Workforce: Linking Retention, Learning...

18th August 2021

- view more -

Talent Acquisition Futurism - The Loreal Group, Leonel...

Leonel Ibarra

How remote working has brought us together - River...

Abbey O'Hara

Contact Centre Retention Analysis - Bupa, Graeme Poules...

Graeme Poules

- view more -

Performance 2 0 - How to fix your Performance Management...

19th March 2021

A guide to Diversity, Equity and Inclusion Surveys...

17th February 2021

Cherish the Links: How to Sustain Caring Leadership in a...

26th November 2020

- view more -

THIS WEBSITE USES COOKIES

We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services. You consent to our cookies if you continue to use our website.

Privacy Policy | Cookie Policy

Essential

Analytics

Advertising

Personalisation

Overview
Essential [17]
Analytics [4]
Advertising [0]
Personalise [0]
Other [0]

Cookies are small text files that can be used by websites to make a user's experience more efficient. The law states that we can store cookies on your device if they are strictly essential for the operation of this site. For all other types of cookies we need your permission. This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.

You can at any time change or withdraw your consent from the Cookie Declaration on our website. Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy. Please state your consent ID and date when you contact us regarding your consent.

Essential cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

Cookie	Provider	Info	Duration
contactId	Unknown		24 Hours
hubspotutk	Unknown		24 Hours
__hssrc	Unknown		24 Hours
__hstc	Unknown		24 Hours
__hssc	Unknown		24 Hours
messagesUtk	Unknown		24 Hours
hs-messages-hide-welcome-message	Unknown		24 Hours
wordpress_sec_%	WordPress	These cookies help us keep you logged in to our site.	Session
intercom-id-%	Intercom	Allows visitors to see any conversations they've had on Intercom websites.	9 Months
intercom-session-%	Intercom	Allows users to access their conversations and have data communicated on logged out pages for 1 week.	7 days (from each log in)
wordpress_logged_in_%	WordPress	WordPress sets this cookie to indicates when you’re logged in, and who you are, for most interface use.	Session
wp-settings-%	WordPress	Used to customize your view of admin interface, and possibly also the main site interface	1 Year
wp-settings-time-%	WordPress	Used to customize your view of admin interface, and possibly also the main site interface	1 Year
wordpress_test_cookie	WordPress	Set by WordPress to check if the cookies are enabled on the browser to provide appropriate user experience to the users	Session
bcookies_acceptance	b:cookies	Used to store your cookie preferences for this site	2 Years
bcookies_acceptance_updated	b:cookies	Indicates that the users cookie selection has been updated	Session
wordpress_%	WordPress		24 Hours

Personalisation cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.

Cookie	Provider	Info	Duration
We are not using cookies of this type at the moment!

These cookies gather anonymous information such as how many people are using our site or which pages are popular to help us improve customer experience. Switching off these cookies will mean we can’t gather information to improve the experience.

Cookie	Provider	Info	Duration
lfuuid	Lead Forensics	Tracks the individual sessions on the website, allowing the website to compile statistical data from multiple visits. This data can also be used to create leads for marketing purposes.	10 Years
_ga	Google Analytics	Used to store a unique client identifier ID (randomly generated number) that is used to generate statistical data on how the visitor uses the website.	2 Years
_gid	Google Analytics	Used to store a unique client identifier ID (randomly generated number) that is used to generate statistical data on how the visitor uses the website.	24 Hours
_gat_gtag_%	Google Analytics	Used to set and get tracking data	24 Hours

Advertising cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.

Cookie	Provider	Info	Duration
We are not using cookies of this type at the moment!

Unclassified cookies are cookies that we are in the process of classifying, together with the providers of individual cookies.

Cookie	Provider	Info	Duration
We are not using cookies of this type at the moment!