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Outsourced customer contact centre, Ventrica  has opened its second site in Southend. The new 14,000sq. Ft. premises is close by to its existing contact centre in the town and will immediately create 180 new jobs with further growth planned in the next two years.

Ventrica founder and managing director, Dino Forte commented, “After seven years we’ve come a long way from a standing start to become one of the town’s major private employers.  The second centre forms part of our on-going strategy to support our sustainable growth moving forward, yet still maintain our family, medium-sized  feel. In addition the second site dramatically improves our disaster recovery capability.”

Perfect timing for Black Friday

Ventrica’s business is based on offering high quality, personalised outsourced customer care services on behalf of blue chip brands and young fast-growth businesses.

The opening of the centre comes at the perfect time of year for the company as it enters one of its busiest times leading up to Black Friday and Christmas. During this period the outsourcer will be responding to customer requests on behalf of some of the World’s leading fashion retail brands across multiple contact channels from email through to webchat and social media.

Dino added, “The new space, which is still to be named, will immediately support the increase in business we have seen this year as well as provide us with additional capacity over the next couple of years.  Everything we do is focused on looking after our people who in turn provide a great service to the end customers.”

Breaking new ground in contact centre design

“What we feel we’ve achieved in the new centre is to break new ground when it comes to contact centre design. Drawing on the same values and philosophy of our original site the new centre retains the same airy and contemporary design but we’ve taken it to the next level with the very latest hi-tech furniture and technology, creating workspaces that set the standard in contact centre design.”

Some of the highlights of the new centre characterised by Ventrica’s red and grey colourways include the striking ‘Ventrica welcome wall’, sleek Samsung, tower air- conditioning units, stylish meeting rooms & break-out areas, ultra-modern desks and the floor illumination that lines the length of the offices.

As well as nearly doubling its overall space the new facility that is spread across two floors offers customers super-resilience with two x 10 Gigabit fibre links and a 2 Gigabit line of sight wireless connection based on the roof of each building, linking the two sites.

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