Voice of the Employee

More  than half of administrative and support services bosses are failing to recognise the impact a simple thank you can have on staff retention figures, according to new research.

A survey of 1,002 workers by One4all Rewards, as part of the Rewards Review, revealed that 87% of administrative and support service workers reporting they do not even receive a regular thank you from their boss. The research also found that this is amongst the top three thankless industries in the UK.

This is despite the fact that the majority of British businesses are failing to implement this very simple staff retention measure, with 81% of the administrative and support service workforce admitting that being regularly thanked by an employer increases the sense of loyalty they feel to their company.

In many cases, this doesn’t even have to be a costly expression of gratitude, as a quarter (25%) of workers in this industry said they would be ‘very unlikely’ to leave a company that regularly shows appreciation for their work.

Gratitude can even help businesses to defend against staff being poached by competitors, with 22% of workers in this sector saying a regular show of thanks from their employer would make it harder for alternative job offers to tempt them away.

Declan Byrne, UK managing director at One4all Rewards, said: “It’s amazing to see how many administrative and support service companies are overlooking the very basics of maintaining positive employee morale among staff – clearly in this sector the power of a simple thank you, or even a more tangible expression of gratitude such as a small reward or benefit, is being regularly overlooked, despite the huge impact it can have on staff retention.

“This is particularly valuable for employers to bear in mind at a time of year when traditionally many workers assess new opportunities and look at what’s out there in the jobs market – the new year is an excellent time for employers to turn over a new leaf in this respect, and make expressing gratitude a regular habit in their company.”

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