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Voice of the Employee

More than nine in ten (92%) of candidates trust recruitment agencies, research by global reviews and customer insights company Feefo has found.

66% said their experience of using an agency had been satisfactory, while one in six (16%) said they had “very satisfactory” experience. The findings were revealed in research exploring the attitudes to recruitment agencies of 1,017 UK candidates who have used their services or would be willing to.

However, of those who had actually used agencies, more than a quarter (26%) said recruiters were only interested in picking up a fee and only slightly fewer (24%) said agencies had failed to meet their requirements.

“Trust in recruitment agencies is remarkably high,” said Rob Nicklin, Recruitment Sector Lead, Feefo. “But it is not good enough for around a quarter of job candidates to have such a low opinion of recruiters. Agencies need to build much higher levels of satisfaction using tools that give them much better understanding of candidates. It is only then that they can make smarter decisions that enable them to respond to what job-hunters want.”

The research found that job-hunters use an average of 3.43 recruitment agencies when searching for a new role. Less than half (46%) of respondents who used a recruitment agency said it had been helpful and understanding. Only 38% said the agency they used had been “professional” or “very effective”.

When asked what would improve a recruitment agency, 70% identified “understanding their requirements” and avoiding time-wasting, while 49% said it was important to be friendly and approachable.  Four-in-ten (40%) said obtaining many relevant job interviews was important.

UK job candidates are also increasingly aware that technologies such as artificial intelligence (AI) can have a significant impact on job recruitment. 43% said AI would help them find jobs more relevant to their skills, while 40% said it would reduce the time and effort required to find a new job.

“Recruiters face a lot of competition and need to stand out on quality of service,” added Nicklin. “They must provide themselves with a better idea of what job-hunters want through more innovative use of technologies such as review systems and the deployment of artificial intelligence which supplies a stream of insights.”

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