Thought leadership

On a fantastic night of celebration attended by more than 400 guests Nationwide Building Society emerged as the most successful of hundreds of entrants into our inaugural Engage Awards – the only customer and employee engagement Awards programme – with two category wins.

The Engage Awards ceremony on Tuesday November 8 was held on the same day as our fifth flagship Customer Engagement Summit attended by more than 900 delegates – a new record attendance – capping what is now recognised as the most important single day in the UK’s customer and employee engagement calendar.

Nationwide, the world’s largest buildiCng society, won the ‘Best Use of Technology in Customer Engagement’ and ‘Best Customer Engagement in Financial Services’ categories at a glittering black-tie Engage Awards ceremony hosted by Bill Turnbull and attended by more than 400 guests at the iconic Westminster Bridge Park Plaza in London.

Other FS organisations winning Engage Awards included Barclays Eagle Labs which won the prestigious ‘Best Use of Innovation’ category, Admiral Group with ‘Best Employee Reward and Recognition Strategy’, Virgin Money with ‘Best Use of Voice of the Customer’ and Direct Line Group winning ‘Best use of Voice of the Employee’.

Other industry sectors winning Engage Awards included retail, the public sector, media, and technology. ‘Best Customer Engagement in Retail’ went to Sofology, ‘Best Health and Wellbeing Strategy’ was won by Merseyside Fire and Rescue, ‘Best Use of Social Media’ by The Economist and ‘Best use of Technology in Employee Engagement’ by Tata Consultancy.

Winners of the two individual categories were Elliot Lee of M&S who won ‘Customer Engagement Professional of the Year’ and Charlotte Rabin of Hive, a British Gas Innovation, who won ‘Employee Engagement Professional of the Year’.

In addition to the overall winners the judges gave ‘Highly Commended’ recognition to organisations in five categories. They are Waitrose (Best Use of Voice of the Employee), Barclays MyZone (Best Use of Technology in Employee Engagement), Aegon (Best Use of Technology in Customer Engagement), Hive, a British Gas Innovation (Best Use of Voice of the Customer) and Geoffrey Insurance (Best Use of Innovation).

With hundreds of entries and 91 finalists the launch of our Engage Awards has been an unqualified success.  The most gratifying thing is that our panel of 18 independent judges have unanimously agreed that the overall standard of entries has been of the highest calibre demonstrating excellence in all categories.

And with our best use of innovation and technology categories being among the most entered it is clear that the customer and employee engagement sector is working hard to keep abreast of the rapidly changing expectations of both our customers and our people.

We are already looking forward to next year’s Engage Awards on Thursday November 8 2017, which are again being held on the same day as our 2017 Customer Engagement Summit.

Our second annual Engage Awards will be even bigger and better than this year with new soon to be announced categories and for which entries open on Monday December 5. So please start thinking about your entry NOW.

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