Mindpearl and Sri Lanka top outsourcing honours
Winners for the NOA Awards were announced at an official award ceremony at the Park Plaza Riverbank in London. The National Association for Outsourcing (NOA) is known as the centre of excellence for outsourcing in the UK and Europe.
‘This is a huge honour to win and to be selected from a shortlist containing some of the best known names in outsourcing makes this a significant milestone for Mindpearl. We are thrilled and extremely proud of this result and are delighted to accept this accolade on behalf of all our employees across the globe who have helped make this possible’ says Alan Graham, Chief Commercial Officer at Mindpearl.
William Pattison, Chief Executive Officer, Mindpearl also won an award on the night for his contribution to outsourcing ‘People Choice Award A List’.
Mindpearl is a BPO specialist focusing on international, high quality contact centre operations. Mindpearl’s management are the majority shareholders in the business, which allows clients a direct route to the top level stakeholders. With an emphasis on inbound customer support, through multiple communication channels encompassing phone, e-mail, web chat and social media, Mindpearl supports global brands in the aviation, leisure, telecommunications, retail and weight management industries.
Mindpearl have a reputation for ‘spin on a dime’ flexibility and will challenge convention, improve your service offering and deliver a superior customer experience. Our success lies in our ability to offer cost effective, tailor made, intimate solutions focused on innovation, quality, and value-add. With our highly skilled, motivated multilingual workforce and our strategically located ‘Follow the Sun’ locations, in Brisbane, Barcelona, Cape Town and Suva, Fiji, we have the know-how, experience and resources to maximise your business performance and profitability – so why not ‘Make the call’.
Meantime Sri Lanka has been awarded the prestigious "Outsourcing Destination Of The Year Award. Expressing views on Sri Lanka’s magnificent achievement, SLASSCOM Chairman Madu Ratnayake stated that “We are delighted that Sri Lanka has been awarded the prestigious "Outsourcing Destination of the Year" award by the National Outsourcing Association. Over the last five years, we have executed a focused market development strategy internationally, building on the strong relationships and foundation many pioneering companies have established in the international markets. SLASSCOM pitched for this award for the last three consecutive years and we are truly delighted to have won this year. This is a great testament of our industry potential and more specifically of the growing visibility of the Sri Lankan IT and Knowledge Services Industry.”
Ranked among the Top 25 Global Outsourcing destinations by AT Kearney and among the Top 30 Outsourcing destinations by Gartner, the Sri Lanka is highly conducive for global enterprises to enjoy premium access to a high quality talent pool whilst establishing high-in-demand niche global competency centers. Sri Lanka acts as an off-shore development centre and joint venture development centre to several Fortune 500 companies and industry leaders from the North American continent, Great Britain, Australia, Sweden, Norway, and Japan.
The NOA operates as a not-for-profit trade association and aims to promote best practices in outsourcing, lobbying government and regulators, and provide research and information to companies and managers using outsourcing.
SLASSCOM acts as a catalyst of growth of the Sri Lankan IT and BPO industry by facilitating trade and business, propagation of education and employment, encouragement of research and innovation, and by supporting the creation of a progressive national policy framework.