Thought leadership

3rd December 2020 saw a fantastic night of celebration for our 138 Engage Awards finalists. The famous voice of Roger Tilling announced each of our 19 winners in a virtual ceremony that celebrated excellence under four overarching groups; Employee Experience, Customer Experience, Innovation, Technology and Integration, and Workforce and Workplace Transformation.

Watch the awards ceremony here

Our winners came from a variety of industries, but we must give a special mention to our triple winners Western Power Distribution, who were named winners in ‘Best Customer Service Team’, ‘Best Customer Contact Strategy in a Crisis’ and ‘Best Use of Innovation in Customer Engagement’. This is a real testament to the team to achieve so much in such uncertain times.

We’d like to take this opportunity to offer an extra congratulations to our 2020 finalists – during such uncertain times, these organisations have truly gone above and beyond to engage their colleagues and customers.

Steve Hurst, Chair of the International Engage Awards judges says: “In what has been a uniquely challenging and transformational time for our organisations, our colleagues and our customers, it has been truly inspirational to see such an incredibly high quality and quantity of entries to this year’s Awards. The standard and level of entries to our ‘crisis’ categories is testament to how organisations have stepped up to the plate in these unprecedented times.

“Our panel of esteemed judges report an incredibly high overall standard of entries this year, as the importance of trust and transparency when the priorities, preferences and behaviours of our customers and colleagues are continuing to evolve and evolve quickly, is bought into sharp focus. All of our entrants, finalists and winners this year deserve huge credit and I want to congratulate them all.”

Watch the awards ceremony here

The 2021 Engage Awards will be open for entries early next year, so do keep an eye out at – it may be you celebrating next year!

You can find the full list of winners and finalists below.


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