Thought leadership

Peer Awards Customer Engagement  finalists Lebara, Nationwide and EON will all be presenting at the Customer Engagement Summit in London at the Victoria Park Plaza hotel  in London – for more information and to register go to



Redrow Homes won the first Customer Engagement Peer Award sponsored by Engage Customer and Wolverhampton Homes were declared overall winners of the 2013 Peer Award for Excellence Award at a sumptuous champagne cream tea Awards Ceremony on Friday 25 October, at the London Waldorf Hilton. Their initiative was judged by an audience of their peers to excel in term of impact,innovation, insight and inspiration.


The Peer Awards for Excellence celebrate real accomplishments and innovative ideas. Finalists presented their entries at a conference at Bank of America Merrill Lynch HQ building in Central London in June. 


They listened to talks by competing finalists and then helped decided the winner. All the finalists were featured in a special twelve-page supplement in the 12th June Independent newspaper.


The Wolverhampton Homes entry Providing Unemployed Tenants with Life-Changing Opportunities described a training project that helps tenants desperately trying to find work with paid apprenticeships and full-time jobs.


Other winners of overall Peer Awards were Michelin Tyre who’s Reaching Young Drivers – Building Road Safety Awareness with Puppets (described by a peer judge as “Pure Genius”) won the Corporate Responsibility Peer Award; Redrow Homes who’s Adapting Online Shopping Experience to Designing New Homes (acknowledged by a peer judge for “For making a true difference to their customers”) won the Customer Engagement Peer Award, and law firm Reed Smith who’s Creative Reverse Mentoring Spreads Learning Upwards in a Business entry (a judge said “An original, fantastic inspiring programme”) won the People & Performance Peer Award, sponsored by The Institute of Leadership and Management.


Stephen Citron, Director of the Peer Awards, said “I was delighted with the strength, breadth and innovation of this year’s 58 shortlisted finalists. They generously shared at conference what worked well about their successful initiatives, but also spoke candidly about what did not. They enthusiastically and with integrity participated in the judging of their fellow finalists. The Peer

Awards have been proud to provide a platform for their inspirational ideas to be aired amongst their peers at conference, to a UK readership in The Independent, and globally on the internet”.


Direct Line Group, Ecotricity, Eversheds, First Capital Connect, Ground Construction with Middlesex University, HC-One with Acteon, intu Chapelfield, Nokia, Sanofi, Simplyhealth, Vodafone and

Warwickshire County Council were also winners of individual category or judging criteria awards.


The 2014 Peer Awards for Excellence have now opened for entries. They will be judged, again by an audience of peers, at the Peer Awards conference at RBS HQ building in Central London at the end of June. 


The scope of the awards is again very extensive; the Corporate Responsibility award categories are Challenging Perceptions, Education of the Community, Business Awareness for the Community, Giving to the Community, Health & Wellbeing and Sustainability & the Environment; the Customer Engagement award categories are B2B Customer Engagement, Customer Service, Mobile Customer Engagement, Multichannel Customer Engagement, Social Media Customer Engagement and Voice of the Customer.


And the People & Performance award categories are Coaching & Mentoring, Employee Engagement, Internal Communications, Recruitment, Talent & Leadership, Staff Development and Technology for People & Performance. 


There are also separate awards for the Financial Services, IT & Communications, Professional Services, Public, Retail and Utilities sectors.


For further  information and how to enter the 2014 Peer Awards click here

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