The 12th edition of ContactBabel's annual 300-page "UK Contact Centre Decision-Makers' Guide" covers all elements of customer contact – such as social media, customer satisfaction, salaries, agent attrition and absence, budgets, technology, multimedia and strategy.

Respondents to the survey will receive an early copy of the final report, free of charge, by participating in the online, 100%-confidential research programme. Findings will be made exclusively available to participants in September, before the report's official launch.

You will also receive a bonus report giving in-depth details about salaries, HR statistics and performance benchmarking in "The 2014 UK Contact Centre HR & Operational Benchmarking Report ", which will cost non-respondents to this survey £295 + VAT to purchase.

To take part in "The 2014 UK Contact Centre Decision-Makers' Guide" survey, please visit our research partner (Fluidsurveys):

Please note, the deadline for completing the survey is Friday August 29th 2014.

If you have any questions, including seeing a copy of the questionnaire before completion, please email

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