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Webinars

7 Steps for an Effective Global Workforce Management Strategy

The pandemic has led to profound and immediate changes to the modern workplace. Companies have had to deal with the sudden shift to remote work, and an acceleration of

26th May 2021
12:00
Barbara Mangan, Nick Adams
Available on demand
Webinars

A Hybrid Hub and Spoke Model or 100% Work-From-Home?

In this webinar, CX advisor Peter Ryan will be joined by work-from-home (WFH) specialists Sensée to discuss the merits and pitfalls of various hybrid home/office options for

19th May 2021
12:00
Peter Ryan, Mark Walton, Rob Smale, Steve Hurst
Available on demand
Webinars

5 reasons to add video to your strategy

Don't miss your chance to discover why video is at the heart of all modern content strategies. A dynamic, modern, engaging but also a human media, videos are now produced in

06th May 2021
12:00
Jimmy Moe, Steve Hurst
Available on demand
Webinars

How employee happiness can help rebuild your workforce post Covid-19

As we start to see the light at the end of the Covid-19 tunnel there are huge questions about how we will work in the future. Some leaders, such Goldman Sachs’ CEO

17th March 2021
12:00
Nic Marks, Steve Hurst
Available on demand
Webinars

Virtual Onboarding: The 5 Keys to Success

2020 made virtual onboarding our new reality. What was initially seen as a band-aid solution, is quickly becoming a permanent part of the new world of work. So how

24th March 2021
12:00
Kate Pavlina, Jon-Paul Jaramillo, Jennifer Quirk
Available on demand
Webinars

2020 Hindsight – The Frontline Must Be Digital

As we now look at 2020 in the rear-view mirror, join us to discover: • The major employee engagement themes and learnings from the last 10 months. • The winning

26th January 2021
12:00
Tim Wheeler, Steve Hurst
Available on demand
Webinars

Supporting Employee Well-being and Preventing Burnout

Looking out for employee engagement and well-being during times of rapid change and uncertainty is incredibly challenging. HR Leaders and managers must address threats to

18th November 2020
12:00
Webinars, Steve Hurst
Available on demand
Webinars

Can COVID really be an accelerant to better employee experiences at work?

We’ve all experienced how COVID-19 has disrupted normal ways of working and the pandemic is still imposing radical changes on employees, leaders and HR. In the wake of the

14th October 2020
12:00
Rebecca Harrop, Webinars, Jenny Merry, Steve Hurst
Available on demand
Webinars

Hybrid Homeworking: Making it work for your contact centre

In this webinar, you will hear from you will hear from one of the UK’s leading financial service providers about how they have embraced homeworking during a 4 year journey.

10th September 2020
12:00
Mark Walton, Steve Hurst
Available on demand
Webinars

Sky Case Study: How We Became the Most Successful Entrants in the 2019 Engage Awards

Are you looking at entering the 2020 Engage Awards andwondering how to shape your answers to each of the six entry questions tomaximise your chance of success? Then join our

22nd July 2020
12:00
Adam Wickson, Margaret Kerr, Katie Donaldson
Available on demand
Webinars

BUPA Case Study: Creating Long-Term Homeworking Strategies

What role can work-from-home play in your contact centre post lockdown? In this webinar, you will hear from Tom Doran, Customer Contact Remote Working Lead at BUPA, about

09th July 2020
12:00
Tom Doran, Rob Smale, Steve Hurst
Available on demand
Webinars

Managing performance evaluations during a pandemic

During a time of crisis, business as usual is difficult. Amidst the uncertainty, HR faces the challenge of being pulled in different directions – from managing communications

27th April 2020
12:00
Melissa Paris, Angelique Flapper, Steve Hurst
Available on demand
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