logo

Knowledge - Insights: Presentation Slides

Filter by category

2020 Employee Wellbeing Conference Available Presentations

  2020 Employee Wellbeing Conference - Available Presentations EVOLUTION OF THE DIGITAL WORKPLACE  9:10 CIPD Case Study: Developing a fair, inclusive safe and supportive work environment Tony Vickers Byrne, CIPD View

2020 Digital Workplace Conference Available Presentations

  2020 Digital Workplace Conference - Available Presentations EVOLUTION OF THE DIGITAL WORKPLACE  9:10 HR Tech Partnership Case Study Devyani Vaishampayan View Presentation Download Presentation Slides 9:35 What

2019 Internal Communications Conference Available Slides

  2019 Internal Communications Conference - Hall 1 Available Presentations INTERNAL COMMS AND THE EMPLOYEE JOURNEY- PART ONE 9:10 CIPD Case Study: Effective Working Between IC and HR Oli Howard, Head of Strategy, CIPD View

2019 Customer Engagement Transformation Conference

  HALL 1 AVAILABLE PRESENTATIONS Plenary 09:05 Translating customer behaviour into £££ Colin Shaw, CEO & Founder, Beyond Philosophy View Presentation Slides 09:35 Becoming Millennial - Transforming

2016 Future of the Contact Centre Leaders Forum Available Presentations

Available presentations 09:10-09:40 Opening Keynote: Superagent 2020 – The Future of the Contact Centre Dr Nicola Millard, Head of Customer Insight & Futures, BT View presentation 10:05-10:30 The Future of

2017 Future of the Contact Centre Conference Available Presentations

HALL 1 AVAILABLE PRESENTATIONS OMNICHANNEL CUSTOMER ENGAGEMENT IN THE CONTACT CENTRE – PART 1 09:10 Dixons Carphone Case Study: Digital Ambitions Jason Roberts, Head of KnowHow Customer Contact Centre, Dixons Carphone Group View

2016 Evolution of the Voice of the Customer Directors Forum Available Presentations

Available presentations 09:10-09:40 HOW TO DELIVER SUPERIOR CUSTOMER EXPERIENCE THROUGH VOC AND VOE PROGRAMMES Joana Van Den Brink-Quintanilha, Forrester View Presentation 09:40-10:05 METRO BANK: A CASE STUDY Andrew

2016 CX Strategy & Innovation Leaders Forum Available Presentations

AVAILABLE PRESENTATIONS 09:40-10:10 Opening Keynote: The Intuitive Customer: Seven Imperatives for Moving Your Customer to the Next Level Colin Shaw, Beyond Philosophy View presentation 10:10-10:40 Nissan Case Study:

2015 Customer Engagement Transformation Directors Forum Available Presentations

Available presentations 10:30-10:55 Ready for the digital future of customer engagement? Tony Smith, Head of Business Development, CCAAS, Dimension Data View presentation 11:40-12:05 Customer Service at 100MPH: The Art of

Keep up to date - Subscribe To Our Email Newsletter Today

Get the latest industry news direct to your inbox on all your devices.

We may use your information to send you details about goods and services which we feel may be of interest to you. We will process your data in accordance with our Privacy Policy as displayed on our parent website https://ebm.media