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2020 Employee Wellbeing Conference Available Presentations

  2020 Employee Wellbeing Conference - Available Presentations EVOLUTION OF THE DIGITAL WORKPLACE  9:10 CIPD Case Study: Developing a fair, inclusive safe and supportive work environment Tony Vickers Byrne, CIPD View

2020 Digital Workplace Conference Available Presentations

  2020 Digital Workplace Conference - Available Presentations EVOLUTION OF THE DIGITAL WORKPLACE  9:10 HR Tech Partnership Case Study Devyani Vaishampayan View Presentation Download Presentation Slides 9:35 What

2019 Internal Communications Conference Available Slides

  2019 Internal Communications Conference - Hall 1 Available Presentations INTERNAL COMMS AND THE EMPLOYEE JOURNEY- PART ONE 9:10 CIPD Case Study: Effective Working Between IC and HR Oli Howard, Head of Strategy, CIPD View

2019 Customer Engagement Transformation Conference

  HALL 1 AVAILABLE PRESENTATIONS Plenary 09:05 Translating customer behaviour into £££ Colin Shaw, CEO & Founder, Beyond Philosophy View Presentation Slides 09:35 Becoming Millennial - Transforming

2016 Future of the Contact Centre Leaders Forum Available Presentations

Available presentations 09:10-09:40 Opening Keynote: Superagent 2020 – The Future of the Contact Centre Dr Nicola Millard, Head of Customer Insight & Futures, BT View presentation 10:05-10:30 The Future of

2017 Future of the Contact Centre Conference Available Presentations

HALL 1 AVAILABLE PRESENTATIONS OMNICHANNEL CUSTOMER ENGAGEMENT IN THE CONTACT CENTRE – PART 1 09:10 Dixons Carphone Case Study: Digital Ambitions Jason Roberts, Head of KnowHow Customer Contact Centre, Dixons Carphone Group View

2016 Evolution of the Voice of the Customer Directors Forum Available Presentations

Available presentations 09:10-09:40 HOW TO DELIVER SUPERIOR CUSTOMER EXPERIENCE THROUGH VOC AND VOE PROGRAMMES Joana Van Den Brink-Quintanilha, Forrester View Presentation 09:40-10:05 METRO BANK: A CASE STUDY Andrew

2016 CX Strategy & Innovation Leaders Forum Available Presentations

AVAILABLE PRESENTATIONS 09:40-10:10 Opening Keynote: The Intuitive Customer: Seven Imperatives for Moving Your Customer to the Next Level Colin Shaw, Beyond Philosophy View presentation 10:10-10:40 Nissan Case Study:

2015 Customer Engagement Transformation Directors Forum Available Presentations

Available presentations 10:30-10:55 Ready for the digital future of customer engagement? Tony Smith, Head of Business Development, CCAAS, Dimension Data View presentation 11:40-12:05 Customer Service at 100MPH: The Art of

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