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Virtual Internal Communications Case Study Preview: Chris Lees – Virgin Media

Today we’re joined by Charlotte Dahl and Chris Lees. Charlotte is chairing our Virtual Internal Communications Conference taking place on 17th and 18th September and is also an accomplished speaker, writer, consultant and trainer with a unique view on employee

Virtual Internal Communications Case Study Preview: Shanna Wendt – Coca Cola European Partners

Today we’re joined by Jennifer Sproul and Shanna Wendt. Jennifer is one of the chairs of our Virtual Internal Communications Conference taking place on 17th and 18th September and is also Chief Executive of the Institute of Internal Communications, which is the

Can We Talk? Conversation Not Confrontation is a Key to Winning Customers Hearts

Today our Editorial Director Steve Hurst is joined by Gerry Brown, aka The Customer Lifeguard, who is on a mission to save the world from bad customer service. He helps businesses save customers at risk of defecting and breathes life into their customer service

Virtual Internal Communications Conference Case Study Preview: Alec Stanwell, Shell Energy Retail

Today we’re joined by Charlotte Dahl and Alec Stanwell. Charlotte is chairing our Virtual Internal Communications Conference taking place on 17th and 18th September and is also an accomplished speaker, writer, consultant and trainer with a unique view on employee

Virtual Internal Communications Conference Case Study Preview: Matt Cooper, King’s College Hospital NHS Foundation Trust

Today we’re joined by Jennifer Sproul and Matt Cooper. Jennifer is one of the chairs of our Virtual Internal Communications Conference taking place on 17th and 18th September and is also Chief Executive of the Institute of Internal Communications, which is the

Responding to rapidly changing customer needs

Today our Editorial Director Steve Hurst is joined by Martin Hill-Wilson. Martin is an author, industry commentator, frequent conference chair and keynote speaker. He has deep experience in customer strategy from technology to culture. Currently he is leading the

Preparing for a recession: What needs rethinking in your customer strategy

Today our Editorial Director Steve Hurst is joined by Martin Hill-Wilson. Martin is an author, industry commentator, frequent conference chair and keynote speaker. He has deep experience in customer strategy from technology to culture. Currently he is leading the

Customer Lifeguard: VOC and VOE – separated at birth, reunited by a common purpose

Today our Editorial Director Steve Hurst is joined by Gerry Brown, aka The Customer Lifeguard, who is on a mission to save the world from bad customer service. He helps businesses save customers at risk of defecting and breathes life into their customer service

Legal & General: How to Transform Organisations with Internal Product Management

Today we’re joined by Tariq Maonah. Tariq provides us with an insight into his talk on 'How to Transform Organisations with Internal Product Management' that he presented at our Digital Workplace Conference in March 2020.

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