News

Employee Engagement

 Webhelp TSC, one of the UK’s largest contact centre companies, has launched a skills initiative – The Customer Experience Academy – that has brought employment to a category of the unemployed who couldn’t reach the first rung of the jobs ladder.

The pilot scheme, which has been running for the last few months, has been so successful that the company is looking to roll it out across its estate. Webhelp TSC is also recruiting two managers to help lead the scheme across the UK.

Webhelp TSC’s Customer Experience Academy gives vital additional pre-employment training to a growing number of job seekers who lack the necessary communicative knowledge to pass the standard entrance level of most employers.

The Webhelp TSC trainees complete a five week work skills course – with a job interview by the company on completion.

Those who made it through are now not only employed full time by Webhelp TSC, on a standard wage, but are also supported through a modern apprenticeship, which takes 12 months to complete.

In addition the trainees gained a recognised Customer Service qualification, which would assist them in finding a job with a variety of other employers should they wish to develop their careers with other organisations in the future.

Webhelp TSC CEO David Turner explained the driving force behind this company initiative. "With a rapidly expanding business of over 6,000 people throughout the UK and plans to recruit 400 new team members in the next two years, we are in almost constant recruitment mode," said Turner.

"We noted that there were a growing number of candidates who didn't quite have the interpersonal skills to pass our recruitment tests. But they were only just failing. We felt that it wouldn't take much to get them over the line and once they were in employment, they would blossom.

"With that in mind we devised our Customer Experience Academy where would-be recruits came in for a five week course which would get these people work ready.

"We decided to launch it as a pilot project. We have 137 people now in employment with us through the scheme. Whilst we’re not able to track all of the graduates, we know that many are also gaining employment elsewhere, in retail for example, on the back of having completed the qualification.

 "It is an initiative which can bring employment to a part of our society which desperately needs it and I’m very proud that we have been able to turn the pilot project into a nationwide campaign.”

 

 

You may also like...

Keep Up To Date - Subscribe To Our Email Newsletter Today

Get the latest industry news direct to your inbox on all your devices.

We may use your information to send you details about goods and services which we feel may be of interest to you. We will process your data in accordance with our Privacy Policy as displayed on our parent website https://ebm.media