Thought leadership

Are you considering outsourcing some or all of your customer service and engagement functions and want expert help and advice in making a final decision? Or are you looking to make the most of your current customer service outsourcing partnerships?

If your answer is ‘yes’ to either of these questions then our first Engage Customer Outsourcing Customer Services Summit in London this Spring is a must attend event for you. We are pleased to be able to offer our community a limited number of  Free 'end user' places, please enter promotional code ECO1 when Registering. 

The Outsourcing Summit will be chaired by Mike Havard, director at Ember Services and a recognised global expert in the contact centre outsourcing space.

Speakers todate include:

  • Opening Keynote: Peter Ryan Practice Leader, Ovum

  • Mark Hillary, Outsourcing specialist, globalisation author and blogger

  • Rebeca Hassan Executive Director, Nearshore Executive Alliance (Latin America)

  • Luke Mills, Managing Director, Accenture UK Communications, Media & Technology 

  • Stephen Loynd, Global Program Director, Customer Contact, Frost & Sullivan                                                           

  • Case Studies: NHS, BBC, Shop Direct,Public Sector

  • Mindpearl, global consumer brand case study

  • Interactive Intelligence case study

Venue: Park Plaza Victoria, 239 Vauxhall Bridge Road, London SW1V 1EQ  

Time: 09:00 – 17:30, Friday 28th March

REGISTER: enter promotional code ECO1 for free 'end user ' ticket

We look forward to welcoming you to our Outsourcing Customer Services Summit and to helping you share in the success of this fast-growing sector.

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