Interactive Intelligence integrates with CallScripter

Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of software and services designed to improve the customer experience, is now offering its contact center and dialer software with the new CallScripter^™ application.

The upgraded application, developed by U.K.-based scripting software solutions provider CallScripter (a division of IPPlus PLC), enables contact centers to quickly and easily build customized agent applications for inbound and outbound customer interactions.

 CallScripter^™ speeds application creation and simplifies management using drag-and-drop controls, templates, back-office connectors, and data management tools. It offers everything from simple scripting to unified agent desktops with complex multi-connected back-office database integration. CallScripter^™ is browser-based, provides multi-lingual and multichannel support, and can be deployed in the cloud or on-premises.

 “Our latest CallScripter^™ application with the new unified desktop option for agents gives customers a more comprehensive solution so they can further improve service, increase agent productivity, and enhance compliance,” said Jane Brett, global channel director for CallScripter.

 The Interactive Intelligence Customer Interaction Center^™ (CIC) 4.0 and Interaction Dialer® 4.0 software integrated with CallScripter^™ includes the following new features:

–       Unified agent desktop now embedded with new CallScripter^™ Communication Toolbar for improved ease-of-use.

–       New screen-pop functionality for faster, more effective service.

–       Full call control embedded in the CallScripter user interface for increased productivity.

–       Inbound and outbound functionality, including email, for use with Interaction Dialer® campaigns for increased efficiencies.

 Additional new features include agent status controls, call recording, secure pause, Interaction Dialer® staging, call reschedules, dispositions, and more.

 The integration of CIC and Interaction Dialer® with CallScripter^™, which is replacing EasyScripter^™, is available immediately through the Interactive Intelligence channel of 350 global resellers, and through its direct sales team. CallScripter^™ is also available with the Interactive Intelligence cloud-based communications as a service offering, Interactive Intelligence CaaS^℠.

 For more information about the integrated solution, visit http://www.inin.com/resources/ProductLiterature/CallScripter-for-Interactive-Intelligence.pdf.