Interactive Intelligence integrates with CallScripter
Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of software and services designed to improve the customer experience, is now offering its contact center and dialer software with the new CallScripter™ application.
The upgraded application, developed by U.K.-based scripting software solutions provider CallScripter (a division of IPPlus PLC), enables contact centers to quickly and easily build customized agent applications for inbound and outbound customer interactions.
CallScripter™ speeds application creation and simplifies management using drag-and-drop controls, templates, back-office connectors, and data management tools. It offers everything from simple scripting to unified agent desktops with complex multi-connected back-office database integration. CallScripter™ is browser-based, provides multi-lingual and multichannel support, and can be deployed in the cloud or on-premises.
“Our latest CallScripter™ application with the new unified desktop option for agents gives customers a more comprehensive solution so they can further improve service, increase agent productivity, and enhance compliance,” said Jane Brett, global channel director for CallScripter.
The Interactive Intelligence Customer Interaction Center™ (CIC) 4.0 and Interaction Dialer® 4.0 software integrated with CallScripter™ includes the following new features:
– Unified agent desktop now embedded with new CallScripter™ Communication Toolbar for improved ease-of-use.
– New screen-pop functionality for faster, more effective service.
– Full call control embedded in the CallScripter user interface for increased productivity.
– Inbound and outbound functionality, including email, for use with Interaction Dialer® campaigns for increased efficiencies.
Additional new features include agent status controls, call recording, secure pause, Interaction Dialer® staging, call reschedules, dispositions, and more.
The integration of CIC and Interaction Dialer® with CallScripter™, which is replacing EasyScripter™, is available immediately through the Interactive Intelligence channel of 350 global resellers, and through its direct sales team. CallScripter™ is also available with the Interactive Intelligence cloud-based communications as a service offering, Interactive Intelligence CaaS℠.
For more information about the integrated solution, visit http://www.inin.com/resources/ProductLiterature/CallScripter-for-Interactive-Intelligence.pdf.
