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Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of software and services designed to improve the customer experience, is now offering its contact center and dialer software with the new CallScripter application.

The upgraded application, developed by U.K.-based scripting software solutions provider CallScripter (a division of IPPlus PLC), enables contact centers to quickly and easily build customized agent applications for inbound and outbound customer interactions.

 CallScripterspeeds application creation and simplifies management using drag-and-drop controls, templates, back-office connectors, and data management tools. It offers everything from simple scripting to unified agent desktops with complex multi-connected back-office database integration. CallScripteris browser-based, provides multi-lingual and multichannel support, and can be deployed in the cloud or on-premises.

 “Our latest CallScripterapplication with the new unified desktop option for agents gives customers a more comprehensive solution so they can further improve service, increase agent productivity, and enhance compliance,” said Jane Brett, global channel director for CallScripter.

 The Interactive Intelligence Customer Interaction Center (CIC) 4.0 and Interaction Dialer® 4.0 software integrated with CallScripter includes the following new features:

–       Unified agent desktop now embedded with new CallScripter Communication Toolbar for improved ease-of-use.

–       New screen-pop functionality for faster, more effective service.

–       Full call control embedded in the CallScripter user interface for increased productivity.

–       Inbound and outbound functionality, including email, for use with Interaction Dialer® campaigns for increased efficiencies.

 Additional new features include agent status controls, call recording, secure pause, Interaction Dialer® staging, call reschedules, dispositions, and more.

 The integration of CIC and Interaction Dialer® with CallScripter, which is replacing EasyScripter, is available immediately through the Interactive Intelligence channel of 350 global resellers, and through its direct sales team. CallScripteris also available with the Interactive Intelligence cloud-based communications as a service offering, Interactive Intelligence CaaS.

 For more information about the integrated solution, visit http://www.inin.com/resources/ProductLiterature/CallScripter-for-Interactive-Intelligence.pdf.

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