Interactive Intelligence head in the clouds

Interactive Intelligence Group a global provider of software and services designed to improve the customer experience, has increased revenues by 39 per cent and quadrupled its cloud based orders in an impressive performance.

“The market is now definitively recognizing how Interactive Intelligence takes enterprises’ customer service experiences to new levels,” said Interactive Intelligence Founder and CEO Dr. Donald Brown. “Demand for our solutions remained strong in the quarter as we executed particularly well in the North America and Asia Pacific regions. Our exceptional year-over-year increase in total orders was driven by a more than 400 percent increase in cloud-based orders, which included the signing of the largest contract in the company’s history.” 

Brown added: “While continuing to drive up-market with our best-in-class contact center solutions for the enterprise, we recently expanded our product footprint with the introduction of our cloud-based CaaS Small Center℠ offering specifically designed for contact centers with under 50 agents. Considering our strong performance in the quarter and outlook for continued order growth, we remain confident in our long-term business strategy to increase recurring revenues, consistently grow faster than the overall market, and lead the contact center’s migration to the cloud.”