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Employee Engagement

Healthcare organisations have joined a government backed push to improve the engagement of employees in the United Kingdom to increase productivity and create a working environment that favours innovation.

Fully engaged employees help drive measurable improvement in performance, creativity, and innovation, concludes a report that was issued to coincide with the first major push of the “engage for success” initiative.

The initiative, which was set up by the prime minister last year, involves 40 large UK organisations, such as NHS Employers, the Department of Health, the BBC, and Marks and Spencer. One of the key players in the initiative David MacLeod is addressing the Customer Engagement Summit on November 27.

But the report shows that only around a third of UK employees say they are actively engaged at work, placing the UK ninth in engagement levels among the world’s 12 largest economies.

And data from the Office of National Statistics show that, on an output per worker basis, UK productivity was 20 percentage points lower than the rest of the G7 group of richest nations in 2011.

Earlier this year a report commissioned by the health think tank the King’s Fund emphasised the importance of high levels of engagement in the NHS. It showed that good appraisals, well structured teams, and employees with clearly defined roles and good managerial support all helped to boost levels of engagement and to lower work related stress.

Dean Royles, director of NHS Employers, said that the report’s evidence deserved to be seen and shared widely. “There is now strong evidence from within the NHS that staff engagement is improving patient satisfaction and financial performance, as well as driving up standards of care,” he said.

He added, “This is why the focus on getting staff more involved in their work and their organisations has been transformed from a ‘nice to do’ initiative into something deemed essential to the success and survival of the NHS.”

The financial pressures faced by the NHS made it more important than ever to boost levels of engagement, he said. “This is no longer an issue owned solely by HR managers. It’s about a cultural shift within the workplace,” he suggested.

 

 

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