Thought leadership

To win the global battle for the best customers, companies must choose managers based on their innate talent to lead. Naturally talented managers know how to develop and engage their employees, according to Gallup research. They create enthusiastic, energized teams that build highly successful organizations and engage customers.

Gallup’s extensive research and analysis, reported in State of the American Manager: Analytics and Advice for Leaders, provides an in-depth look at what distinguishes great managers from the rest.


  • Talent is the most powerful predictor of managers’ performance
  • Managers have the greatest impact on employee engagement
  • Talent should be the core of any human capital strategy

By Amy Adkins writer and editor at Gallup.

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