FirstSource has won the Outsourcing Center's Outsourcing Excellence Award 2013 for Best Business Process in partnership with its client giffgaff, a UK mobile telephone service. giffgaff is presenting a case study at the Customer Engagement Network’s Mobile Customer Engagement Directors Forum on May 23 (www.customerengagementnetwork.com)
Giffgaff is acknowledged as a true innovator with its online customer
service model, supported by a team of 88 Firstsource agents. Giffgaff is
a pay-as-you-go, SIM only mobile provider, part of the Telefonica group
and has been a Firstsource client since the giffgaff service first
launched in 2009.
This is the third time Firstsource has won an Outsourcing Excellence
Award. Iain Regan, Global Head of Sales & Marketing, Firstsource Solutions,
said: "The Outsourcing Excellence Award is yet another accolade for our
outstanding services to our clients which have won a raft of awards in
recent months including a European Contact Centre and Customer Service
Award and three National Outsourcing Association Awards.
"We are extremely proud that our partnership with giffgaff has been
recognised by the Outsourcing Center as an example of best practice in
global outsourcing. The award recognises the excellent work that we have
provided for giffgaff which has helped the client to grow rapidly from a
start up in 2009 to now being a major player in the UK telecoms sector."