Disconnect between workers and IT department
Industry analyst firm Quocirca has published the second edition of its Global Print 2025 study, including survey results of over 1600 business professionals worldwide, showing:
A disconnect between what office workers are pushing for in terms of technology compared to IT decision makers.
The main areas of IT investment over the next five years.
The Global Print 2025 study reveals that while office workers are pushing an agenda of smart mobile working and digital collaboration, the majority of IT decision makers still envisage a print-reliant workplace to 2025 and are making investment decisions accordingly. This suggests that an IT workforce tied to traditional technologies may be one of the main barriers hindering increased productivity in the digital workplace.
Key findings include:
– 65% of IT decision makers believe paper will still be important to the workplace by 2025, compared to just 36% of office workers
– 62% of office workers rank investment in digital collaboration tools as a priority, compared to 45% of IT decision makers.
– Overall, 66% of those surveyed expect their workforces to be mobile by 2025 (compared to 49% today)
– 49% expect digitisation of paper-based processes to be very important to digital transformation initiatives by 2025, compared to 25% today
– Reducing environmental impact is now the top challenge associated with the print environment.
Top areas of tech investment between now and 2025:
The survey results show that while IT decision makers and office workers have some similar priorities – security being the number one technology investment for both groups – there are some marked differences:
|Most important investment areas between now and 2025||IT Decision Makers||Office workers (end users)|
|Managed print services||50%||37%|
|Internet of Things||48%||48%|
|Business analysis/big data||39%||38%|
Based on surveying 1625 organisations (SMBs and larger enterprises) in France, Germany, Italy, the Nordics, Spain, UK and the US, the report also includes Quocirca analyst Louella Fernandes’ own analysis of the findings. 975 interviews were with end users and 650 were with those who influence decision making on acquiring or purchasing print-related services in the organisation. The research took place in May 2019.