DELIVEROO DRIVERS LATEST TO GO ON STRIKE – THIS TIME OVER PAY
Deliveroo, an upmarket on-demand food delivery service, has exploded in popularity since it was founded in 2013 by William Shu, a former investment banker, and ex-software developer Greg Orlowski.
Last night, a large group of Deliveroo drivers gathered in West Hampstead in a strike over pay. In May, Deliveroo announced a new contract as a ‘trial’ which according to some drivers could mean they are paid less than the minimum wage for people over the age of 25. The pay used to be £7 per hour plus £1 commission per delivery.
The new pay scheme, which will pay £3.75 per delivery, begins on Monday. Deliveroo argue that the scheme gives drivers more flexibility to work as and when they want. ‘I won’t be able to pay my rent,’ Amir Ali, a driver, told the BBC.
Some users expressed their frustration at the last-minute cancellations of their orders. One wrote: ‘Having a drivers [sic] strike and not telling us – cancelled order after waiting 1.5 HR’
Witnesses reported a convoy of ‘about 50’ Deliveroo drivers ‘tooting down West Hampstead high street’ this morning.
In a tell-all piece for The Guardian in June, one Deliveroo driver said that because there is no cash handover – payment on the website or app is by card – tips for workers at the company are rare.
‘A lot of my colleagues travel in from other parts of London so they can’t go home between the two shifts – they are essentially sacrificing 10 hours a day but only being paid for six,’ one worker said.
Deliveroo has also faced criticism for allegedly failing to provide cycle workers with adequate training or bike lights for deliveries made outside of daylight hours.
On the company’s social media pages, users have reported riders ‘cycling in the dark… no lights and listening to headphones’.
A spokesperson for Deliveroo said: ‘We have just started trialling a new “£3.75 per delivery” model in London this week. After feedback from our rider surveys, we learnt that the most important thing to our riders about the job was flexibility. We’ve designed this trial to enhance flexibility, allowing riders to work whenever they want by logging on-and-off as desired. Rider feedback is key to everything we do and we’ve built-in a process throughout the trial to ensure continuous communication and drop-in information sessions are available to all riders.
‘The 2.2km size of each delivery zone has been designed with delivery distance and time in mind. Following extensive testing, this zone size was found to be the optimum size for ensuring that riders can complete 2-3 orders an hour safely and with plenty of time, while still receiving fees of more than £10 per hour across the lunch and dinner times our riders work.
‘We’ve developed this trial to better reflect the way that riders work with us. Along with this increased flexibility, we’ve seen average hourly fees for riders in previous trials rise to over 2.1 times the previous payment model at our busiest times. We are keen to hear more about the London riders’ concerns.’