Customers download call centre queue buster
A free app which saves people from being held in annoying queues at call centres, has been downloaded 10,000 times, saving every single user, on average, a hefty £76 per year.
Entrepreneur and innovator Matt King, who launched the new WeQ4U app in March, says mobile users are flocking to download the time saving app because of its 30p per minute savings.
“The phone is still the most popular channel of communication for people wanting to make contact with a customer advisor in the UK, but lengthy call centre wait times remain a huge problem and customers are paying heavily for the privilege to queue,” says Matt.
“Until call centre operators get their acts together, using the WeQ4U app is really people’s only option if they want to save themselves time and a considerable amount of money too.”
Being held in a phone queue is one of the nation’s biggest gripes, which is why Matt has developed a clever queuing robot that does all the waiting for you.
His smart time and money saving device works with any phone and is available via ITunes and Android for mobile phone users, connecting them to hundreds of thousands of 08 numbers for free.
The phone remains the most popular channel of communication for inbound and outbound contact (Infinity CCS 2012 survey), with 70 per cent of people preferring to make contact using their phone as opposed to email, text or social media.
The average UK consumer however spends 45 hours a year waiting on the phone (source: Co-op). And 60% of customers say they find it difficult to get through to call centres (source: Future Foundation).
WeQ4U is incredibly simple to use and works with any UK number starting 01, 02, 0800, 0870 or 0500, as well as many thousands of other 087, 084 and 03 numbers in WeQ4U’s extensive database of UK companies, including Sky, British Gas, HMRC, Barclays, BT and The Post Office.
WeQ4U app users get 08 calls included in their regular minutes, saving mobile users approximately 30p per minute. And if users get stuck in a queue, they just press 9* and their place is held for them until an agent answers, without using up any minutes at all. The average saving is £2.53 for every call made from a mobile phone.
Calls are to standard geographic 01 numbers, and are included in callers’ inclusive minutes, so there are no expensive 08 charges with the service. Naturally, callers pay nothing for the time WeQ4U waits in the queue. To use it via a landline, customers dial 0121 667 5969 and enter the number of the call centre you need to reach.