Thought leadership

The event, which will brings together industry visionaries to exchange ideas and best practices, takes place from 19th – 21st June at the Park Plaza Riverbank, London.

Confirmit is a regular contributor to Customer Engagement Network’s Director’s Forum events and their insights are always well-received by the audiences, so we’re delighted to invite CEM member to join Confirmit for what promises to be a really valuable and engaging few days.

The conference, which also takes place in Las Vegas later in the June, will explore business critical issues and trends presented by key industry leaders, such as capturing the Voice of the Customer, boosting respondent engagement, increasing customer retention, and embracing digital and social technologies. These are summarised in the theme of the conference; Amplify Voices, Create Connections, Drive Innovation.

The programme features industry experts, such as Gartner, as well as case studies and insights from CEM and MR leaders, including AIG, Scottish TV, Chime Insight and Engagement, GMI-Kantar, Mars, Meaning Limited, and Scottish TV. These experts will deliver latest strategies to drive ROI for Customer Experience Management success. Confirmit’s own Voice of the Customer gurus will also provide some best practices around VoC programmes, as well as ideas about how to implement new technologies such a mobile into your activities.   The full programme is available here.

If it sounds like you’ll need a break after so much information, that’s fine! The event also promises plenty of fun and interaction as well. There are two evening events, including a wine tasting and dinner at Vinopolis, as well as networking opportunities to ensure attendees are able to make the most of their time out of the office. With CEM such a fast developing area, it should provide a great opportunity to learn from peers in the industry and find out some dos and don’ts in building success Voice of the Customer strategies.

“Companies need to understand the rapid changes in their industries and discover new techniques that can drive business forward,” explains Henning Hansen, Confirmit’s president and CEO. “The Confirmit Community Conference is a major event for senior executives and others involved in customer experience and research programmes to share insights and case studies, and come away with actionable insights for their own organisations. We’re delighted to be able to offer two events this year to ensure that as many of our customers, partners and prospective customers as possible can join us.”

If you’d like to register, Customer Engagement Network is delighted to be able to provide a 20% discount on the registration price! Just go to the registration page, and enter “CEN” in the comments box to get your discount.

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