Thought leadership

Our sixth flagship Customer Engagement Summit held in London this week broke a new attendance record of 1000, reconfirming its market leading position as Europe’s premier and most highly regarded customer and employee engagement conference.

Delegates, speakers and sponsors all agreed that the seminal Summit, held once again at London’s iconic Westminster Bridge Park Plaza, was a truly world class event, and the most important in the industry calendar.

The overarching theme of this year’s case-study led CPD accredited Summit was ‘The Need for Agility in The Age of Disruption’ as continuing advances in technology and the new business models that are being spawned continue to forge fundamental changes in the fields of both customer and employee engagement.

Delegates heard from speakers representing organisations as diverse as Uber, Amazon, easyJet, Levi Strauss, Leon, Waitrose, Heathrow, Samsung, Google, Unicef, Daily Mail, Virgin Media, Metro Bank and Bupa.

The Summit was followed on the same evening by our second annual Engage Awards, the only customer and employee engagement Awards programme. Once again the Awards were hailed as an unmitigated success with winners including Virgin Media, Deutsche Bank, University of Sheffield, John Lewis, TalkTalk, and EDF Energy.

Engage Business Media editorial director Steve Hurst said: “Our sixth Customer Engagement Summit was definitely our biggest and best to date, with more delegates, more sponsors, more speakers more case studies than ever before. Feedback has been fantastic from all parties and we now start planning for our seventh Summit on Monday November 12 2018”

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