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Thought leadership

The latest issue of Customer Engagement magazine is out now , View, and it is packed with thought leadership articles, considered comment, expert columns and world class case studies that are designed to help you implement successful employee and customer engagement strategies.

The Cover Story of this issue of Customer Engagement is all about the need for customer advocates who are passionate about our brands. In fact passion for employee and customer engagement runs through the whole of this issue and, in keeping with the broad based approach of a business title such as Customer Engagement, there is something for everybody working in the fields of employee and customer engagement.

In this issue we look at the new challenges facing outsourcers, how to get the best from your voice of the customer strategies, the emerging omni channel customer environment, the challenges and opportunities of big data, the need to win customer trust and some secrets to successful employee and customer engagement that lead to improved performance and profitability.

Also in this issue are details of our first ever Customer Engagement Summit on November 27 plus a full list of our Directors Forums and Summit for 2013 – a packed programme of events indeed.

Enjoy this issue of Customer Engagement magazine. It’s for you – our customers.  View

 

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