Customer contact service stars recognised
The UK National Contact Centre Awards are the longest established Contact Centre Awards in the UK and this year’s winners were announced at a gala dinner held at the 5 Star Grange Tower Bridge Hotel in London on 15th May.
This year’s winners are:
Contact Centre Manager of the Year– Claire Moir, Sykes
Contact Centre Manager – under 100 seats – Sophie Fox, British Gas
Team Manager of the year– Craig Lynn, Capita
E business/Social Media Manager of the year– Vanda Nena, Air France
Call Centre Support Manager of the year – Steve Siddle, British Gas
Customer Services Manager of the year – Helen Notton, Directline Group
Learning Champion of the year–Alison Avo, DVLA
Business Improvements Manager of the year– Gemma Holden, BT
Recruitment Manager of the Year– Deedee James, Conduit
Customer Relations Manager of the year– Lynne Humm, L&Q Housing
Quality Manager of the Year – Adiba Ghauri, Harrow Council
Team of the Year – Directline Group
Over the coming months the CCMA will be organising member best practice visits to the award winners contact centres.