Thought leadership

The UK National Contact Centre Awards are the longest established Contact Centre Awards in the UK and this year’s winners were announced at a gala dinner held at the 5 Star Grange Tower Bridge Hotel in London on 15th May.

This year’s winners are:

Contact Centre Manager of the Year– Claire Moir, Sykes

Contact Centre Manager – under 100 seats – Sophie Fox, British Gas

Team Manager of the year– Craig Lynn, Capita

E business/Social Media Manager of the year– Vanda Nena, Air France

Call Centre Support Manager of the year – Steve Siddle, British Gas

Customer Services Manager of the year – Helen Notton, Directline Group

Learning Champion of the year–Alison Avo, DVLA

Customer Experience Champion – Michael Sherwood, Tesco Bank , hear from Michael at our Financial Services Forum on 22 May, Register here

Business Improvements Manager of the year– Gemma Holden, BT

Recruitment Manager of the Year– Deedee James, Conduit

Customer Relations Manager of the year– Lynne Humm, L&Q Housing

Quality Manager of the Year – Adiba Ghauri, Harrow Council

Team of the Year – Directline Group


Over the coming months the CCMA will be organising member best practice visits to the award winners contact centres.


For further information you can visit our awards website at or the CCMA website at

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