Thought leadership

Fourteen organisations have been shortlisted to win the Customer Contact Innovation Awards organised by The Forum.  This year’s shortlist demonstrates outstanding innovation in planning, insight and quality and all with the focus on raising standards and meeting increased customer expectations. 


The winners will be revealed at the Gala dinner on the closing night of Customer Strategy & Planning 2015 taking place over 27th – 28th April in Newcastle. All the finalists will also be speaking about how they achieved their outstanding results at the conference; a great opportunity to find out more about how they have delivered such outstanding results.


The full list of finalists is: 

Allianz Insurance, Ageas Retail Direct, British Gas Residential Energy, British Gas Services, Direct Line Group, HM Revenue & Customs, Hughes Insurance, Lowell Group, LV=, Motability Operations, Northumbrian Water/Essex and Suffolk Water, NHS Business Services Authorities, Response and RSA Insurance Group.


“This year’s entries were again of a brilliant quality with a great breadth of topics. The level of impact demonstrated by specialist support teams in these organisations is astounding. They have made change happen; confident skilled professionals really do make innovation a reality,” explained Steve Woosey, Chief Executive of The Forum.


“There is so much to learn from these remarkable innovators. You can differentiate your company by understanding and learning from others and then applying the best practice, combined with the creativity of your own teams, and create solutions that are unique and potentially ground-breaking in your industry,” added Richard Brimble, Director of Organisation Development, Affinity Water, an external judge.


 “It is clear that more companies are recognising the importance of engaged people, by providing an inspiring purpose and an environment where people are free to contribute their best. Great innovations have been demonstrated by releasing the full potential of people through unleashing the power of the teams they work in.  The differentiating factor is the choice that teams make to contribute,” Richard emphasised.


26 judges were involved in the shortlisting, many of whom are previous award winners or finalists themselves, who will visit each centre during January and February for an in-depth evaluation.



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