Contact centre cloud traffic volume rising sharply
This is according to Voxbone is the market leader in providing simple and cost effective international inbound SIP trunks (often referred to as DIDs) to the cloud contact centre industry, on which many dominant industry players rely on.
Further validating this trend IDC Research recently predicted that spending for on-demand cloud contact centres in the U.S. alone will increase from $733.3 million in 2013 to $1.6 billion in 2018.
As cloud contact centre providers offer their services ‘in the cloud’, they are not limited by the traditional boundaries of national phone networks. As a result, they are faced with major demand from multinational enterprises who want to consolidate their international self-managed contact centre infrastructure with a single hosting provider. One such company experiencing these demands is leading cloud-based communications provider, CorvisaCloud, LLC., who has selected Voxbone to connect its cloud contact centre platform as well as its cloud PBX platform to local telephone networks around the world. By integrating Voxbone’s inbound SIP trunks, CorvisaCloud can expand the coverage of its contact centre services to over 50 countries without any additional investments. Since Voxbone provides number portability in 40 countries, it enables CorvisaCloud to port numbers from existing ISDN-based contact centre services to its cloud service.
“It’s important that we’re able to effectively support our customers when they’re undergoing international expansions,” said Matt Lautz, President & CIO of CorvisaCloud. “Voxbone shares our focus on quality and simplifying the way cloud communications are delivered. That, in addition to its coverage and flat-rate billing structure makes it a natural fit for us.”