Careline Services becomes HGS UK

Careline Services, the UK-based customer management outsourcing business has changed its name to Hinduja Global Solutions UK limited.

The change follows the acquisition of Careline Services by HGS in June 2010.  Since then, the company has been able to leverage the global best practices, partner network and management bandwidth of HGS to expand & strengthen its presence in Europe.  The name change is a step further to demonstrate ONE HGS across globe.

Today’s change of company name for Careline Services is accompanied by the launch of its new web site – www.teamhgs.com.

Partha DeSarkar, HGS’s global CEO, comments:  Careline, now HGS UK has exceeded our expectations as a respected and growing provider within the European marketplace.  The HGS team in Europe is now central to our plans to build strong domestic operations in Europe’s key markets and to optimise opportunities for the growth of multi-geography contracts.” In addition to domestic service delivery, HGS UK offers European clients access to a range of global service delivery locations in North America, Africa and Asia.

In the two years since the acquisition the company has increased its UK revenue by more than 60%, opened a new UK contact centre in Preston and expanded into mainland Europe with the opening of facilities in France, Germany, Italy and the Netherlands.  Growth has been fuelled by significant new business wins and contract expansions with organisations including Unilever, TalkTalk, General Mills, Premier Foods, the Department of Business, Innovation & Skills, the Department of Energy & Climate Change and the Identity & Passport Service.

“This impressive growth and international expansion signals the success of our business within the HGS family,” says Charles Cooper Driver CEO Europe (formerly Managing Director of Careline).  “In 2010 we stated that the acquisition would allow us to pursue a European expansion programme.  That is now becoming a reality.  Our first step is to serve the European customer bases of our UK clients from our new continental locations.  We anticipate that, as we grow, we will also offer domestic services to clients from those countries